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Seller#: 0UHOPTYVOTBD3V6B6

USA Printer Company, LLC Seller Profile 800-279-7768 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from USA Printer Company, LLC See all products from USA Printer Company, LLC

Your Source Global is a leading distributor in the United States of replacement parts and consumables for printers.

A Wholly owned American company, we are committed to providing high-quality, hassle-free service and developing long-term relationships with our customers.

With our market expertise and professionalism, Your Source Global is uniquely qualified to meet or exceed our customer’s expectations to be the single source for new and refurbished replacement parts and consumables.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (122 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 77 Reviews
newegg
64%
Good Rating + 4 14 Reviews
newegg
11%
Average Rating + 3 5 Reviews
newegg
4%
Poor Rating + 2 6 Reviews
newegg
5%
Very Poor Rating + 1 20 Reviews
newegg
16%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Eric R.
Order Date : 5/26/2016

Rating + 1 Cancelled my order and requested a refund

I would not recommend.

They cancelled my order, forcing me to reorder after I contacted newegg and found the item was still available.

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Stephen W.
Order Date : 4/20/2016

Rating + 5 Great Seller, No Issues

I would recommend this seller. No issues what so ever. Provided tracking information, so I knew exactly when I would get my item,

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GERRY P.
Order Date : 12/22/2015

Rating + 1 President

I only rated Poor because you do not have anything lower. Never received the product. The Provided tracking number was also invalid. Contact with New Egg did not resolve issue as they only sent an informational email (cc to me) to the vendor stating I need tracking information. I have always enjoyed buying from New Egg - but will never purchase again when you use a third-party. On third party you don't seem to advocate for the purchaser. Shame!

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N/A
Order Date : 4/30/2015

Rating + 1 Misleading Product Description

Product description is misleading. They used HP's logo and provided HP's contact information as the manufacturer. They shipped me an over-priced off-brand refilled toner cartridge that doesn't even work very well.

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balamt
Order Date : 3/2/2015

Rating + 2 Not very happy.

Fuser fell apart in printer after 10 sheets (parts fell out when the fuser was removed after a terrible grinding noise). When trying to RMA seller sent the following response (the XXXXX's were added to block my information. Now I am on a 3-7 day wait for NewEgg to investigate.

----- From: <Your Source Global> To: <xxxxxxx> -----

<div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px;">
Hi C7daed94bdf364c2b9ba97121d1c2fe30@marketplace.newegg.com, I am sorry you are having problems with your item(s).
Please submit an RMA through our RMA system at the website link below.
***URL is Removed***
If this is your first RMA you have to open a new account to submit an RMA.
Do not send anything back until your RMA is approved.
If you do not see your Product code when submitting your RMA use "other"
Thanks, USA Printer Company Staff ---- Ticket ID : xxxx URL : ***URL is Removed***

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Pedro
Order Date : 2/20/2015

Rating + 1 Sales used/refurbished parts as new

I purchased an item described as brand new with warranty. What arrived was a well cleaned, maybe refurbished item. Do not have time to deal with dishonest people. Will eat this one. Hope this comment will help someone before purchase.

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Randy
Order Date : 2/10/2015

Rating + 1

This is the 2nd roller kit I have ordered because the first one got lost in the mail and this one has yet to arrive

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N/A
Order Date : 2/3/2015

Rating + 1 Is Not "Your Source Global"

Ordered product. Received email stating it was out of stock. Came back to Newegg and it still shows in stock and the price went up by $50. Moving on

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N/A
Order Date : 1/5/2015

Rating + 1 Sales order number: 226771723

I placed an order for an item that you debited my account for and you didn't even have the item. I would suggest you make sure you have the inventory BEFORE you take my money.
I very much doubt I will order from Newegg again.

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DM
Order Date : 11/10/2014

Rating + 2 Be careful at Your Source Global

Item was represented as genuine OEM Brother toner cartridge. What arrived wasn't -- but rather a "reconditioned" cartridge. Seller agreed to provide a refund (hasn't hit the credit card yet, tho) and paid for return shipping. But why go through all that? The best way would simply have been to describe the merchandise accurately in the first place.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Products may be returned within 30 Days for Refund less 20% unless defective in which case we waive the re-stocking fee

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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