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Seller#: 0UHOPTYVOTBDN40E3

Flytec Computers Seller Profile 305-471-5142 Email This SellerEmail This Seller  See all products from Flytec Computers See all products from Flytec Computers

Flytec Computers Inc is a distributor of Fixed wireless. We are located in Doral, FL and approach sales to our clients in a much different way. Since our inception, we have worked together with partners throughout the region, to maximize their business opportunities by offering personalized procurement services for purchasing. We also help them serve their own re-sellers by using our extensive knowledge in IT products and electronics. This comes as a result of more than 10 years of experience in IT Sales which has enabled our team of sales specialists to deeply understand the structure of the business and profit from those synergies.

We identified several niches in our market not properly catered to and with that in mind we developed the following items to differentiate ourselves from our competitors: -

*24/7 access to fast, personalized, one-on-one Sales service.

*A commitment to achieve competitive pricing in all product categories.

*Online/direct contact with all major distributors in the U.S. via our website.

Flytec Computers Inc has already become a vital part of the business strategy of several regional distributors in Latin America and in the U.S. Our business has a very healthy inflow of cash since we carry no receivables (all of our orders are pre-paid). That approach has enabled us to charge less for our products and get more customers. Since there is no considerable inventory to manage.

Rest assured that the future of Flytec Computers Inc will be a bright one. Our commitment to serving customers the right away added to our experience in selling IT products and electronics in the region guarantee us a chance for succeeding in a tough, competitive market.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (117 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 84 Reviews
newegg
72%
Good Rating + 4 16 Reviews
newegg
14%
Average Rating + 3 4 Reviews
newegg
3%
Poor Rating + 2 1 Reviews
newegg
1%
Very Poor Rating + 1 12 Reviews
newegg
10%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Nate
Order Date : 5/31/2014

Rating + 5 Great seller.

Fast shipping, well packaged, fair prices. There is nothing else you can ask for. =)

Did you find this review helpful? Yes No

obiwanmikenolte
Order Date : 2/20/2014

Rating + 5 Great!

Item arrived promptly, as advertised

Did you find this review helpful? Yes No

Bandit1200
Order Date : 5/28/2014

Rating + 5 Second order from flytec....

How can I possibly complain. Good product, good price, good seller...

Note, these guys generally sell complicated stuff for folks who know what they are doing and what they need... so keep this in mind when reading other folks reviews.

Did you find this review helpful? Yes No

kec
Order Date : 4/25/2014

Rating + 1 You'll pay for their mistakes

If they make a mistake, you pay. Read their RMA policy. Below is a copy of information from their RMA information page (as of 2014/05/07):
"We do not refund shipping charges."

1 out of 1 people found this review helpful. Did you? Yes No

MrDetermination
Order Date : 4/13/2014

Rating + 1 First bad experience w/NewEgg in ~10 years

Rarely will I leave a bad review but this was terrible. When I told them they had sent me a bad product they sent me to a tech support phone number; I had already done everything there but did it all again just to appease them. Then I asked again for them to RMA. They sen't me an address. I asked them how they would pay for my return shipping and they didn't respond. So in short, they wasted a bunch of my time and then did nothing proactive or even adequately responsive to resolve my issue. I wish I could hide "Marketplace" sellers. Terrible.

1 out of 1 people found this review helpful. Did you? Yes No

BillBillW
Order Date : 4/15/2014

Rating + 5 First rate seller

Items were shipped within 2-business days, tracking info was forwarded to Newegg the same days as it shipped. An email was responded to within a few hours. Overall, happy with this seller. I had the items in hand in less than a week from ordering.

0 out of 1 people found this review helpful. Did you? Yes No

Murcus
Order Date : 3/21/2014

Rating + 4 Order issues

Flytec computers, I have had no issues with. I have purchased items from them via another online retailer that I can not post the name of because this system does not allow it, but they offer an account called prime with free shipping. The experience purchasing from them via Newegg sadly is unsatisfactory. I spent 3 days waiting for my order status and the tracking system through newegg is poor by comparison to the other company whose name is reminiscent of a rain forest in south america..

0 out of 1 people found this review helpful. Did you? Yes No

Bandit1200
Order Date : 3/10/2014

Rating + 5 Great Seller..

These guys are the real deal, selling semi-professional, wisp, carrier level stuff at a good price and great shipping.

0 out of 1 people found this review helpful. Did you? Yes No

Dataless
Order Date : 3/14/2014

Rating + 5 Good Seller...

I've so far ordered two items from this seller.

There was some sort of delay with the first item's ship time but the second one came through quickly so I'm chalking the first one up to a fluke.

Good prices. Would recommend ordering from Flytec.

0 out of 1 people found this review helpful. Did you? Yes No

jblakeney
Order Date : 3/17/2014

Rating + 5 Flytec

Goods were delivered as one day faster than I expected. I would use this vendor again.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    All returns must be made within 30 days from the date the product was delivered. Returns after 30 days will not be accepted. All returns must include a Return Merchandise Authorization Number (RMA#). Without this number, we cannot accept the merchandise back to the warehouse. All returns must include an RMA number on the package. To ensure fast service, please use the RMA return label provided.



    All non-defective returns are subject to a 15% restocking fee.

    Items must be in its original packaging, in new condition with all warranty cards, manuals and accessories that were provided. Incomplete items will be sent back to the customer at their your expense.




    The package must be sent back to us with a carrier that can provide a tracking number. This is a must for verification purposes. Flytec Computers will not be responsible for any damage or lost packages during shipping transit.

    Opened Software or tampered-with Software is non-returnable. Please refer to the manufacturer for repair or replacement.

    Some items cannot be returned and returns of certain products need to be made directly through the manufacturer as dictated to us by the manufacturer. Our RMA team will advise you of the return instructions for your product once we receive your RMA application form.

    Flytec Computers reserves the right to return any open product to the customer if the RMA number issued is for a Factory Sealed product. Customer will be responsible for any freight and shipping charges.

    After 30 days from date delivered and product turns out to be defective, please contact the manufacturer for their warranty replacement. Unfortunately after 30 days, we can no longer accept a product for return even if factory sealed.

    All incomplete items or information that does not match the RMA form will be returned back to the customer at their expense.

    After 30 days from date delivered and product turns out to be defective, please contact the manufacturer for their warranty replacement. Unfortunately after 30 days, we can no longer accept a product for return even if factory sealed.

    All shipping expenses in sending back a defective product for refund or REPLACEMENT is paid for by the customer. Flytec Computers does not refund shipping charges for refund requests.

    All Defective RMA return found not to be defective when tested would incur a return freight charge, which will be billed to the credit card used on the original order.

    If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. We do not stock all our items in one location and therefore we need to return the entire defective product to the manufacturer for a complete replacement.

    ALL ITEMS THAT ARE IN A BLISTER PACK (PLASTIC PACKAGING) MUST BE RETURNED EVEN THOUGH IT HAS ALREADY BEEN OPENED!

    RETURN POLICY ON DEFECTIVE PRODUCTS FOR REFUND ONLY

    Flytec Computers will process a credit to your account within 7 to 10 business days upon receipt of the defective product. We do not refund shipping charges. All defective returns for refund are subject to a 10% handling fee.

    To avoid being charged the handling fee, we encourage our customers to choose replacements.

    Flytec Computers Inc. does not provide a prepaid shipping label or call-tag for the return of defective product.

    Any return for defect found not to be defective when tested will incur a return freight charge. This charge will be billed to the credit card used on the original order.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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