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Seller#: 0UHOPTYVOTBDN40E3

Flytec Computers Seller Profile 305-471-5142 Email This SellerEmail This Seller  See all products from Flytec Computers See all products from Flytec Computers

Flytec Computers Inc is a distributor of Fixed wireless. We are located in Doral, FL and approach sales to our clients in a much different way. Since our inception, we have worked together with partners throughout the region, to maximize their business opportunities by offering personalized procurement services for purchasing. We also help them serve their own re-sellers by using our extensive knowledge in IT products and electronics. This comes as a result of more than 10 years of experience in IT Sales which has enabled our team of sales specialists to deeply understand the structure of the business and profit from those synergies.

We identified several niches in our market not properly catered to and with that in mind we developed the following items to differentiate ourselves from our competitors: -

*24/7 access to fast, personalized, one-on-one Sales service.

*A commitment to achieve competitive pricing in all product categories.

*Online/direct contact with all major distributors in the U.S. via our website.

Flytec Computers Inc has already become a vital part of the business strategy of several regional distributors in Latin America and in the U.S. Our business has a very healthy inflow of cash since we carry no receivables (all of our orders are pre-paid). That approach has enabled us to charge less for our products and get more customers. Since there is no considerable inventory to manage.

Rest assured that the future of Flytec Computers Inc will be a bright one. Our commitment to serving customers the right away added to our experience in selling IT products and electronics in the region guarantee us a chance for succeeding in a tough, competitive market.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (194 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 140 Reviews
newegg
72%
Good Rating + 4 26 Reviews
newegg
13%
Average Rating + 3 8 Reviews
newegg
4%
Poor Rating + 2 1 Reviews
newegg
1%
Very Poor Rating + 1 19 Reviews
newegg
10%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Tony
Order Date : 4/27/2015

Rating + 1 I feel scammed

Flytec sent me a tracking number that was bogus and then after almost 2 weeks when I questioned Newegg directly about the order Flytec claimed that it couldn't be delivered. Apparently they had no intention of refunding me until I asked about it. Everything else I ordered at the same time from Newegg arrived fine, and we are a big business in a small town, no way it couldn't be delivered. Thankfully Newegg issued the RMA and credit (not Flytec).

Did you find this review helpful? Yes No

N/A
Order Date : 3/1/2015

Rating + 5 Good seller, good price

Item arrived in great condition, on time, no problems.

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Dark-Star
Order Date : 3/12/2015

Rating + 5 Quick Shipping

Order a 30 ft HAWKING outdoor wifi cable and was shipped quickly. Got it the same day as my other NewEgg purchases (shipped by NewEgg). No complaints. Thank you!

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MB
Order Date : 1/23/2015

Rating + 5 They got the job done.

I ordered a pair of radios (WIFI outdoor equipment) I needed, but after about 3 weeks of ownership, my needs changed so I had to return the devices. These guys were pretty quick to point out the return process and answered all my questions pretty clearly. I should also point out I've shopped from these guys before [and not only through here at NewEgg], they've always met me with the same courtesy. Very satisfied, thanks!

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N/A
Order Date : 11/20/2014

Rating + 1 Don't trust seller

This seller will not RMA product after issuing RMA number. Refused to acknowledge product return. Second defective product and worse, will not help you if there's a problem. They have the product and simply won't issue response.

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EmeraldCo
Order Date : 12/22/2014

Rating + 4 Great Product, Correct, but Slow Shipping.

The product is great. The company did not ship very quickly, and even when they did they did not provide a tracking number for a day or two. The package got here 2 days after we expected it, mostly because of the shipping company, not Fly.

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gem
Order Date : 11/19/2014

Rating + 5 Fine seller

Quickly shipped, well packed, item as described.

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Michael E
Order Date : 10/31/2014

Rating + 5 Fast shipping and good prices.

Have placed a couple orders with this seller so far and all of them have arrived exactly as promised in a very short amount of time.

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bm
Order Date : 9/24/2014

Rating + 3 Customer Service

I ordered a wireless bridge. The box I got looked good from the outside, but when I opened I found an old dusty box with masking tape all over it holding it together. the date on it was from 2010. It looked like they had shipped me somebody else's return unit. I sent an email with the issue and they responded that day with some questions. I answered the questions and they issued an RMA. They even paid to ship it back.
I am very pleased with the customer service, but I highly question how that old box got to me in the first place.

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N/A
Order Date : 9/9/2014

Rating + 1 Flytec dishonors RMA

Flytec denied receiving the product sent back for RMA and have stopped all correspondence. I sent them the delivery confirmation to no avail. Do not purchase from this seller. Your RMAs will not be honored.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    All returns must be made within 30 days from the date the product was delivered. Returns after 30 days will not be accepted. All returns must include a Return Merchandise Authorization Number (RMA#). Without this number, we cannot accept the merchandise back to the warehouse. All returns must include an RMA number on the package. To ensure fast service, please use the RMA return label provided.



    All non-defective returns are subject to a 15% restocking fee.

    Items must be in its original packaging, in new condition with all warranty cards, manuals and accessories that were provided. Incomplete items will be sent back to the customer at their your expense.




    The package must be sent back to us with a carrier that can provide a tracking number. This is a must for verification purposes. Flytec Computers will not be responsible for any damage or lost packages during shipping transit.

    Opened Software or tampered-with Software is non-returnable. Please refer to the manufacturer for repair or replacement.

    Some items cannot be returned and returns of certain products need to be made directly through the manufacturer as dictated to us by the manufacturer. Our RMA team will advise you of the return instructions for your product once we receive your RMA application form.

    Flytec Computers reserves the right to return any open product to the customer if the RMA number issued is for a Factory Sealed product. Customer will be responsible for any freight and shipping charges.

    After 30 days from date delivered and product turns out to be defective, please contact the manufacturer for their warranty replacement. Unfortunately after 30 days, we can no longer accept a product for return even if factory sealed.

    All incomplete items or information that does not match the RMA form will be returned back to the customer at their expense.

    After 30 days from date delivered and product turns out to be defective, please contact the manufacturer for their warranty replacement. Unfortunately after 30 days, we can no longer accept a product for return even if factory sealed.

    All shipping expenses in sending back a defective product for refund or REPLACEMENT is paid for by the customer. Flytec Computers does not refund shipping charges for refund requests.

    All Defective RMA return found not to be defective when tested would incur a return freight charge, which will be billed to the credit card used on the original order.

    If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. We do not stock all our items in one location and therefore we need to return the entire defective product to the manufacturer for a complete replacement.

    ALL ITEMS THAT ARE IN A BLISTER PACK (PLASTIC PACKAGING) MUST BE RETURNED EVEN THOUGH IT HAS ALREADY BEEN OPENED!

    RETURN POLICY ON DEFECTIVE PRODUCTS FOR REFUND ONLY

    Flytec Computers will process a credit to your account within 7 to 10 business days upon receipt of the defective product. We do not refund shipping charges. All defective returns for refund are subject to a 10% handling fee.

    To avoid being charged the handling fee, we encourage our customers to choose replacements.

    Flytec Computers Inc. does not provide a prepaid shipping label or call-tag for the return of defective product.

    Any return for defect found not to be defective when tested will incur a return freight charge. This charge will be billed to the credit card used on the original order.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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