Flytec Computers Seller Profile
305-471-5142
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Review Summary
(86
Reviews
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| Excellent |
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62 Reviews |
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| Good |
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14 Reviews |
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| Average |
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3 Reviews |
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| Poor |
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1 Reviews |
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| Very Poor |
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6 Reviews |
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| Reviewer | Seller Review |
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6/11/2013 4:17:18 PM
I would have given a 5 egg review but the instructions that come with this unit are not correct for logging in. The IP gateway is 192.168.1.254 just as a heads up. After it is configured, the unit works great. Hope this helps someone.
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5/19/2013 2:57:24 PM
Camera was shipped quickly, well packed. Product was as advertized. Would order from again.
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4/24/2013 5:09:52 PM
Took seller almost two weeks just to ship the item, even though I paid for upgraded shipping. Item was listed as in-stock, so that was not a good excuse. My email asking why the item hadn't been shipped yet went un-responded to. Wouldn't buy from them again.
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4/16/2013 10:08:45 AM
I ordered two IP cameras and it was ship without delay.
The packaging of the product did not have bubble wrap or packing paper to protect the cameras from possible bumps that could have damaged the cameras. Perhaps this is packing standards (I don’t order enough online to know if this is an industry standard) The cameras were installed and they run well (undamaged).
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3/19/2013 7:02:38 PM
Bought an advertized as new Bullet2 HP. What I got was a DOA unit that was an obvious return as it had dirt and crumbled leaves in the package and inside the end cover. It shorted out my POE when I tried to start it up. It is obvious that nobody checked it before reselling it. It should have been sold as open box but was not. I think this goes beyond cutting corners, hard times and sluggish economy. It is a matter of not caring or or being lazy or both. We will see if they give me trouble returning it and make me have my credit card company back charge them or do the stand up thing and give me a refund and pay for my return freight.
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2/26/2013 12:45:02 PM
4 weeks ago i ordered a couple of low end switches. The package that came ended up being stolen. [which was verified by fedex by the end of that week]. Fedex once finished with the investigation informed me that i should contact the shipper for a replacement. I'm currently waiting for the replacement, or even an update on the situation. honestly at this point i have given up on the replacement and ended up going and finding a pair of switches that will at least give the basic functionality. although not an idle solution it beats waiting until i hear from this company. the last i heard "there were a lot of notes on the fedex shippment"
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12/19/2012 10:27:13 AM
SENT US THE WRONG ITEM TWICE- slow to get issue resolved.
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11/23/2012 11:53:22 AM
I requested an RMA number 2 weeks ago and they have not responded. I called again today and nobody answers.
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11/22/2012 5:20:12 PM
No response to my email, after I have requested a refund and return because the phone does not work
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11/20/2012 7:20:45 AM
The item was in brand new good condition and worked without issues. However the shipping time was quite a bit longer then expected. Typically I'll receive Newegg orders in 3 to 5 business days. This order took 9 business days to arrive!
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- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 15.00%
- All returns must be made within 30 days from the date the product was delivered. Returns after 30 days will not be accepted. All returns must include a Return Merchandise Authorization Number (RMA#). Without this number, we cannot accept the merchandise back to the warehouse. All returns must include an RMA number on the package. To ensure fast service, please use the RMA return label provided.
All non-defective returns are subject to a 15% restocking fee.
Items must be in its original packaging, in new condition with all warranty cards, manuals and accessories that were provided. Incomplete items will be sent back to the customer at their your expense.
The package must be sent back to us with a carrier that can provide a tracking number. This is a must for verification purposes. Flytec Computers will not be responsible for any damage or lost packages during shipping transit.
Opened Software or tampered-with Software is non-returnable. Please refer to the manufacturer for repair or replacement.
Some items cannot be returned and returns of certain products need to be made directly through the manufacturer as dictated to us by the manufacturer. Our RMA team will advise you of the return instructions for your product once we receive your RMA application form.
Flytec Computers reserves the right to return any open product to the customer if the RMA number issued is for a Factory Sealed product. Customer will be responsible for any freight and shipping charges.
After 30 days from date delivered and product turns out to be defective, please contact the manufacturer for their warranty replacement. Unfortunately after 30 days, we can no longer accept a product for return even if factory sealed.
All incomplete items or information that does not match the RMA form will be returned back to the customer at their expense.
After 30 days from date delivered and product turns out to be defective, please contact the manufacturer for their warranty replacement. Unfortunately after 30 days, we can no longer accept a product for return even if factory sealed.
All shipping expenses in sending back a defective product for refund or REPLACEMENT is paid for by the customer. Flytec Computers does not refund shipping charges for refund requests.
All Defective RMA return found not to be defective when tested would incur a return freight charge, which will be billed to the credit card used on the original order.
If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. We do not stock all our items in one location and therefore we need to return the entire defective product to the manufacturer for a complete replacement.
ALL ITEMS THAT ARE IN A BLISTER PACK (PLASTIC PACKAGING) MUST BE RETURNED EVEN THOUGH IT HAS ALREADY BEEN OPENED!
RETURN POLICY ON DEFECTIVE PRODUCTS FOR REFUND ONLY
Flytec Computers will process a credit to your account within 7 to 10 business days upon receipt of the defective product. We do not refund shipping charges. All defective returns for refund are subject to a 10% handling fee.
To avoid being charged the handling fee, we encourage our customers to choose replacements.
Flytec Computers Inc. does not provide a prepaid shipping label or call-tag for the return of defective product.
Any return for defect found not to be defective when tested will incur a return freight charge. This charge will be billed to the credit card used on the original order.
- Return address: 8530 NW 30th Terrace Doral, FL 33122
