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Marchello And Co. Seller Profile 800-758-0661 Email This Seller See all products from Marchello And Co.
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
A trusted name in the jewelry business, Marchello & Co. has been catering all kinds of jewelry to their customers for over a decade. Built on a reputation of customer satisfaction at all their locations in the heart of New York City, Marchello & Co. has expanded their services to meet the demands of a wide range of cliental worldwide.
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Standard Return Policy
Please contact our customer service representatives in order to obtain a RMA # and instructions on how to properly prepare your item to be shipped back to us. Once accepted, your return will be processed.
Engraved jewelry items cannot be returned, with the exception of engraved wedding rings—however, the engraving fee is non-refundable.
All products must be returned using a trackable shipping method.
All products must be insured.
Items that have been resized, damaged, or altered after delivery will not be accepted for return.
All products must be returned in new, unworn condition.
All products packaging- including boxes, manuals, warranty cards, instructional dvds if any, tags and labels, and any other materials in the original shipment must be returned with your merchandise.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.