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Annie's House Seller Profile 408-318-5169 Email This Seller See all products from Annie's House
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Standard Return Policy
You may return new, unopened items in original package within 2 days of delivery for a full refund except shipping charge. Used items cannot be returned.
We'll also pay the return shipping costs if the return is a result of our error.
Customers need to contact us to obtain return authorization(RA) number before returns. Customers need to write RA # clearly in the box.
SHIPPING CHARGES ARE NON-REFUNDABLE AND THERE will be 15% RESTOCKING CHARGE IN CASE of RETURNS after 2 days of delivery.
If a package has been returned with an incorrect address or refused for any reason, shipping fees are non-refundable.
DEFECTIVE OR DAMAGED MERCHANDISE SHOULD BE NOTIFIED WITHIN 2 DAYS OF RECIEVING THE MERCHANDISE.
PLEASE SAVE ORIGINAL BOX AND ITEM FOR UPS INSPECTION, IN SOME CASES, WE WILL ASK YOU TO TAKE PICTURES FOR UPS INSPECTIONS. YOUR ITEMS WILL BE REPLACED IMMEDIATELY.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.