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Luxor Outlet Seller Profile 855-2392666 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Luxor Outlet See all products from Luxor Outlet

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Luxor Outlet is a subsidiary of AOK Group, Inc., and was established to be the source for your computer peripheral and consumer electronic needs. Being an online retail store (e-commerce store) we are able to eliminate unnecessary costs, such as a physical storefront, to deliver to you the most competitive prices. Over the years we have cultivated our product line to meet our customer’s needs. We have expanded our inventory to include such products as duplicators, single and multiple bay external storage enclosures, power supplies, iPad/iPhone accessories and even industrial/professional disc duplication/printing products.

Luxor Outlet believes that shopping online should be worry-free. Our website is updated daily to provide you with the latest information. This allows you to make an informed decision when choosing which product is right for you. We have the latest e-commerce and internet technologies to provide you with real time order status information, tracking numbers, and safe and secure SSL encrypted transactions. We are a verified Merchant and also accept secure payments via Paypal and Google Checkout.

Business customers can have very specific requirements and unique needs for running their business, which we are more than equipped to accommodate. The demands of a growing business must be handled by a group of professionals who know the ropes, who have been there, who can meet specific deadlines and offer the best solutions to meet the requirements. We understand that our business customers are concerned with pricing during these economically conscious times when you must maximize your investment, but we also realize that service is the most important component of the business relationship. For business customers, Luxor Outlet is ready to serve. I invite you to contact our team of dedicated account managers when your business needs attention to detail and the right products at the lowest prices in the industry.

Our success can only be attributed to our customers, so please allow us to say, "Thank you for for your continued business."

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (167 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 110 Reviews
Good Rating + 4 38 Reviews
Average Rating + 3 7 Reviews
Poor Rating + 2 4 Reviews
Very Poor Rating + 1 8 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 10/15/2014

Rating + 5 Dyconn Dubbler Dock

It makes hard drive duplication so much easier and just love it. Wish I bought it earlier.

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Order Date : 3/23/2014

Rating + 2 Disappointing

This item did work. However, when I unboxed it, the product's box was not factory sealed, had a sticker stating "case only" (all contents except for the instructions were included), had a broken tab on the upper part of the enclosure, and dust, also on the upper side. I'm not being nit-picky, either. There was literally a coating of dust. And because of the broken tab, it doesn't close properly. I guess this was a factory refurb (being sold as new, however) or a factory second, but it's really disappointing to pay good money for something that looks like it came from a flea market.

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Order Date : 12/19/2012

Rating + 5 Gret Reseller

My Dyconn Dual monitor arm mount was missing some end caps. I ordered 2 of these and they both were missing out of the boxes. I messaged the reseller and they had parts for me in the mail the next day, received them with no problem. Sure it sucked missing a few parts but it was a fantastic experience dealing with them

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Order Date : 11/21/2012

Rating + 1 Luxor does not appear to be reachable

Have a defective item. Return shipping to Newegg is approximately 60% the cost of the item. Emailed Luxor Outlet, then tried calling them. No live response. Their phone message is a computer generated voice with no recorded message indicating you have even reached a business. Buyer beware.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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