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Seller#: 0UHOPTYVTWJS685B1

MobileLife_Inc Seller Profile 626-961-7100 Email This SellerEmail This Seller  See all products from MobileLife_Inc See all products from MobileLife_Inc

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To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (24 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 19 Reviews
Good Rating + 4 2 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 3 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 11/27/2012

Rating + 1 terrible recovery service

Received the wrong item for my order. It took 3-mails to newegg to get approved for an RMA and then they pushed me off to the 3rd party seller, giving me their phone number and physical address. I was instructed to spend my own money to send the package back to the seller, which I did hoping they would refund me shipping costs. The seller's number did not work and I am tempted to go to the physical address and speak my mind. It's been over a month, several e-mails and unreturned phone calls and I still have no idea if I will be getting a refund or my correct package.

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Order Date : 10/27/2012

Rating + 1 Dishonest seller

Paid for the S3 Spigen Neo Hybrid case, they emailed me 3 days later saying it was shipped and had a tracking number that did not work. The next day, I got an email from newegg saying that an RMA was issued and approved, all while I was sleeping. I was never notified of what happened and had to call newegg to find out the seller issued the RMA with the tag "no longer needed". I looked everywhere for the case before finally deciding on newegg, then I pay and they held my money for 4 days before letting me know that I was never getting it.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Return/Exchange Policy:
    - All returns or exchanges are subject to approval.
    - Calculating refund:
    ~ Item(s) in its original condition, in new packaging: Full product price will be refunded.
    ~ Any item that is opened: 10% - 25% restocking fee depending on the item condition.
    ~ Any item that is used, is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.
    - Items that are open and over 14 days from date of delivery, is eligible for exchanging to same item only.
    - Shipping, handling, and transaction fees are not refundable except if the return / exchange is a result of our error.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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