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Standard Return Policy
- All returns or exchanges are subject to approval.
- Calculating refund:
~ Item(s) in its original condition, in new packaging: Full product price will be refunded.
~ Any item that is opened: 10% - 25% restocking fee depending on the item condition.
~ Any item that is used, is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.
- Items that are open and over 14 days from date of delivery, is eligible for exchanging to same item only.
- Shipping, handling, and transaction fees are not refundable except if the return / exchange is a result of our error.
All returns must include the following:
1. Original packaging (manufacturer's box, plastic bags, etc.)
2. Original intact UPC barcode. Removal of the UPC code voids eligibility of return regardless of RMA or credit request status.
3. Valid RMA is REQUIRED on every return package. You can obtain the RMA number by contacting us at with your Invoice Number or Order Number.
4. Original packing slip if applicable
5. Complete accessories (antennas, remote controls, batteries, software disks, etc.)
6. Manufacturer documentation (manuals, warranty cards, registration information, etc.)