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Seller#: 0UHOPTYVTWJSWH7C7

vitalASC - vitalize Your Life Seller Profile 909-839-1985 Email This SellerEmail This Seller  See all products from vitalASC - vitalize Your Life See all products from vitalASC - vitalize Your Life

vitalASC represents innovation, virtue and value. We strive to provide quality tablet PC fully test and inspect with our seal of approval on it.
We continue to provide the highest standard of customer service.
671 Brea Canyon Road, Suite #1 Walnut, CA 91789
Sales Tel: 1-909-839-1985
Sales Fax: 1-909-839-0254
Email: sales@vitalasc.com , service@vitalasc.com

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (157 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 117 Reviews
newegg
74%
Good Rating + 4 16 Reviews
newegg
10%
Average Rating + 3 6 Reviews
newegg
4%
Poor Rating + 2 6 Reviews
newegg
4%
Very Poor Rating + 1 12 Reviews
newegg
8%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Garrett
Order Date : 3/26/2015

Rating + 5 Amazing Customer Service

I bought two of the vitalASC VitalAir 10.1" 's for my roommate and I. When talking to a customer service agent, he helped me fix a problem with one and was able to help me way more than I had expected. I'd seen the reviews about customer service before, but they went beyond my expectations and I even learned some cool tricks about postage.

I don't think I've ever been as satisfied with my product and customer service like this and the price was considerably low for a quad-core processor with 1GB of RAM. Would buy again and if I weren't a student, I'd have bought one for my friend's birthday.

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Jim
Order Date : 3/9/2015

Rating + 5 Excellent Customer Service

Long story short: Moved to a new address, had Post Office forward mail, Post Office decided to send package back to seller instead of forwarding. I called vitalASC and explained what happened, they shipped it to me (the new address) and I received it the next day. (disclaimer: I live in the same state as the seller) That's customer service. Would buy from them again.

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pugsly
Order Date : 2/22/2015

Rating + 5 vitalASC tablet shipping

The shopping was no problem,But it took for ever for the package to get here.

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EYC
Order Date : 1/25/2015

Rating + 5 Very Satisfied

Delivery arrived much earlier than the listed date.

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TerryMc
Order Date : 1/22/2015

Rating + 5 Very happy with my order

First time ordering from this seller. Delivery time was very good, and the item was exactly as offered. I am very happy with my order. The keyboard is very responsive, and the case is very nice.

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340gordo
Order Date : 1/22/2015

Rating + 5 Way worth it..

Very well built and worth the sale price..

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CM
Order Date : 12/18/2014

Rating + 5 great

was surprised it came so early. fast shipping.

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N/A
Order Date : 11/13/2014

Rating + 1 Not really for iPad Mini

Ordered a iPad Mini case but what I got was, I think, for an iPad. Does not fit even my iPad. It is a case, no openings for the iPad, but it is the size of my iPad. Would have returned, but cost to return was as much as I paid for the case. I still have it but there is no use for it.
Seller Response:after checked what you order is for IPAD not for IPAD Mini. Here is the Description.

vitalASC 9.7" Leather Magnetic Tablet Case - Brown

but still if you like you can send back for a refund.

Thanks,

vitalASC Service Team


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las10044
Order Date : 7/12/2013

Rating + 1 Bad seller

Bought a tablet with 1 year warrranty sent in on rma months ago, no taclet and companuy rma # says dissconnected
Seller Response:Our Service Team got the unit from customer. within 48 hrs is ready to sent back to customer. the address info is not right. our Service Team contact the customer many times with no feedback. wait for a long time and finally got feedback from customer and send back the unit to them.

Thanks,

vitalASC Service Team


0 out of 1 people found this review helpful. Did you? Yes No

DTG
Order Date : 6/14/2014

Rating + 2 Sweet Deal for a Lead Brick.

Let me start off by saying that I got this from an NeweggFlash tweet, and it was one heck of SWEET DEAL, for a tablet.

PRO's: brand new 8 inch tablet with android jelly bean. more than 1g storage space( before any apps). Great packaging too! Nice Cheap price tag! Even comes with a peel-and-stick screen... thing.

CON's: Where to start?
1.Overview stated it had 4gb of storage, yep true, but thats prior to the installation of the OS
2. I found it hard to find a cover I liked for it, maybe due to the size or just cuz its "new" to the market, idk.
3. Storage expansion uses microSD cards but, and this is really the kicker, it's limited to 16gb only, I tried to find out if this was a software or hardware limitation, but could not get a straight answer.
4. NO Bluetooth, it wouldnt be the first time newegg goofed in its description and omitted the reference for it, but sadly thats not the case here. The one feature I needed most.

I got what I paid for, another gameboy, with music!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    1.The Technical Support Department must be contacted by phone call, fax, or online RMA form submit prior any hardware returns for RMA, or services. Credit will only issue prior Authorization by the Manager.
    2.The RMA number must be marked clearly on the outside of the shipping box. Place a copy of this RMA form inside the box. RMA number are valid for 10 days from the Authorization Date. Any RMA# received after the Expiration Date will be refused.
    3.vitalASC will not be responsible for any Data lost during the repair process. Nor are we responsible for lost or damaged materials in shipping.
    4.On merchandised returned for replacement, 15% restocking fees will be charged. After packaging of software has been opened or seals have been broken, it may only be exchanged if it has been determined to be defective. Items returned in an incomplete Order (W/O User manual, Cables, Adaptors ETC) will be returned to the Customer or charged to their Account.
    5. Governing Law/Venue/Forum This agreement and the rights and obligations of buyer and seller shall be governed by and construed in accordance with the laws of the State of California in the United States of America. Buyer agrees to consent to jurisdiction, venue and forum in the State Court of California, County of Orange County, State of California, United States of America. Buyer further agrees to and does hereby irrevocably waive the defense of inconvenient forum and further irrevocably waives trial by jury.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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