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OneDealOutlet Seller Profile 905-480-0618EXT105 Email This Seller See all products from OneDealOutlet
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Standard Return Policy
You must request the RA (Return Authroization) from us within 30 calendar days from the day of order.
We do not offer return for certain products such as consumable products includs but not limited to : software, blank CD, DVD discs, battery, ink and cartridges or anything offered "as is" or "Non-returnable" in detail product information
Defective items can be returned for exchange.
Non-defective returns must be unopened, unused product in it's original condition.
Please note all returns need to be returned to our Canadian office. You are responsible for shipping the item(s) back to us and for the costs associated with that shipment.
Returns from U.S.A. must indicate the returned product as a defective return and declare product value on the customs form ($5 value) otherwise the return might get stuck in the border custom office.
Please pack the products properly and ship back return with tracking number. We are NOT responsible for any package lost or damaged during shipping.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.