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Seller#: 0UHOPTYV3O2L10F9D

TOMTOP Seller Profile 855-387-2480 Email This SellerEmail This Seller  See all products from TOMTOP See all products from TOMTOP

TOMTOP established in June, 2004. A Reliable wholesale and retail Online Shop with Diverse & High Quality Products where you can buy Products at Best Price with Free Shipping to worldwide !
We mainly deals various of articles for daily use products. We are specialize in video games, computer accessories, Mobile phone accessories, clothing, home and garden items, jewellery, media player, car accessories and so on. In the future. we will constantly enrich our items and try to do the best for the customers.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1,575 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 853 Reviews
Good Rating + 4 254 Reviews
Average Rating + 3 108 Reviews
Poor Rating + 2 61 Reviews
Very Poor Rating + 1 299 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Jonathan S.
Order Date : 7/9/2016

Rating + 1 Standard Shipping...

Apparently the 5-7 day "standard shipping" is the amount of time it takes them to ship an order. placed an order through them but..) realistically if I order on 7/9 and there isn't a shipping acceptance from the china post until 7/16 and it makes it to SHENZHEN EMS, CHINA on 7/18 how on earth am I going to get it in the guestimated 7 days? Newegg, I appreciate you giving me access to overseas sources, but let me know they are overseas.

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Order Date : 6/18/2016

Rating + 1

not works in generally, not think about by it

0 out of 1 people found this review helpful. Did you? Yes No

Michael A.
Order Date : 6/6/2016

Rating + 1 0 Response

The items sent to me were DOA. I sent several messages to request a return EMAIL and refund with no response. DO NOT BUY FROM THIS SELLER NO MATTER HOW INEXPENSIVE THE ITEM MAY BE!!!.

0 out of 1 people found this review helpful. Did you? Yes No

Don D.
Order Date : 5/23/2016

Rating + 1 Junk Seller

This seller sells junk.. Newegg should NOT allow this seller to sell this junk!

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Order Date : 5/14/2016

Rating + 1 Complete waste of my time.

Ordered an in stock item. A few days later get a tracking number, that never worked.
Two weeks go by until *I* contact newegg/seller to find out what's going on.
Told they don't have any in stock and won't for several more weeks...

Complete waste of my time.
I should have been notified they were out of stock at some point without having to contact them myself.

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Chris W.
Order Date : 5/21/2016

Rating + 1 Garbage products and garbage service

Purchased a Mini Digital Music player (Item=9SIA1GK1C82512) mainly as a radio. The radio will not tune a single station despite several in range, the line-in is not functional and the unit suffers from power issues evident from the fact that the time resets while being plugged in. I reviewed the included manual to see if I was missing something; nope just the $ I spent on a defective product. I emailed TOMTOP to request a RMA for refund and received a response saying I wasn't using the product correctly and to read the manual. I replied explaining I read the manual and gave more details to the issues I was having with the product, again requested a RMA and received no response. After no response I contacted Newegg to assist; the emailed TOMTOP requesting support and NO response. I am not waiting for the Newegg Marketplace team to try to get a response from TOMTOP. Ordered the product on 5/21 and still messing with this. Recommend you AVOID TOMTOP and would hope Newegg ceases business with this vendor.

Look elsewhere if you want a functional product and support.

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James D.
Order Date : 5/5/2016

Rating + 1 Shipping was a lie

Shipping was stated as 5-7 days. 8 days after order I placed I had to email to find out what was up. The order was back ordered but was being sent that day (convenient). Then I find out the stuff is being sent from China. No where was that mentioned when ordering from the New Egg site. Very disappointed. No communication from Tomtop about status until I contacted them. NEVER AGAIN.

1 out of 1 people found this review helpful. Did you? Yes No

robert s.
Order Date : 5/6/2016

Rating + 1 Total thieves -- NO EGGS

Bought a bluetooth unit that wouldn't connect to any device I owned including desktop, laptop, tablet, cellphone or receiver and all of them are bluetooth devices. Contacted the seller and they said I should try a different type of device... Totally unhelpful and wouldn't refund.

The item I purchased wasn't all that expensive and I'm not going to go through anymore hassle with this vendor. I'm really annoyed that when I read the number of negative reviews for exactly the same sort of problem I had Newegg hasn't dumped them or tried to help buyers with them.

Newegg needs to wise up. This vendor is a total ripoff and a thief and a fraud. I can't say enough bad things about this purchase because even the shipping is awful and that's something that wasn't disclosed up front.

Avoid them at any cost. Scammers and liars don't deserve business.

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Rajesh C.
Order Date : 4/24/2016

Rating + 1 Disaster seller, never buying from 3rd party seller.

Do not buy from this seller. Very Very lazy customer service. This is the worst customer service I have ever seen for a company. It takes weeks to get the replacement, and yet I have not got my replacement.
Seller Response:Hello Rajesh,
So sorry for the later reply to you.
We have applied for resenting you a new item,and actually it's just shipped out.
Pls believe us and we have processed this.
This item will dispatch to you these days,
pls kindly wait some time,thx

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Michael A.
Order Date : 4/24/2016

Rating + 4 Haven't had any real contact with seller

I haven't had any contact with the seller which, in my mind, is a good thing. Means I have had not had to call for support, returns, defects, shipping issues, billing issues, etc. I placed my order, the item arrived and works as described. My only issue was that it came US Postal Mail. This means that, while it had a tracking number, the tracking was useless. UPS, FedEx, DHL, etc., all provide much better tracking and I wish seller would use them as the go to shipper.
Seller Response:Thank you for your feedback, we truly appreciate it! We will try our best to provide you with better service.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

    This is our Standard Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to us within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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