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Seller#: 0UHOPTYV3O2L10F9D

TOMTOP Seller Profile 855-387-2480 Email This SellerEmail This Seller  See all products from TOMTOP See all products from TOMTOP

TOMTOP established in June, 2004. A Reliable wholesale and retail Online Shop with Diverse & High Quality Products where you can buy Products at Best Price with Free Shipping to worldwide !
We mainly deals various of articles for daily use products. We are specialize in video games, computer accessories, Mobile phone accessories, clothing, home and garden items, jewellery, media player, car accessories and so on. In the future. we will constantly enrich our items and try to do the best for the customers.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1,627 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 872 Reviews
newegg
54%
Good Rating + 4 267 Reviews
newegg
16%
Average Rating + 3 115 Reviews
newegg
7%
Poor Rating + 2 65 Reviews
newegg
4%
Very Poor Rating + 1 308 Reviews
newegg
19%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Anonymous
Order Date : 7/23/2016

Rating + 5 Sells things that don't work BUT the seller made it right. You can't ask for more....

The MIC stand does not go with the MIC that was sent. It does not fit the MIC. Yes, if I jam it in it will hold the MIC but it is not made for the microphone. The seller made things right. I can't ask for more. I will buy from this seller again.

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Anonymous
Order Date : 7/18/2016

Rating + 1 Deceitful

This seller practices deceitful sells tactics buy saying they are a US based seller when in fact they are based in China. The seller goes as far as to provide a fake USPS tracking number before shipping the item well past the 5-7 days the listing said. I was in a time crunch to receive this item and the shipping time frame really mattered.

1 out of 1 people found this review helpful. Did you? Yes No

David H.
Order Date : 7/20/2016

Rating + 5 love it, "only" issue - long delivery but not unrealistic

i will not hesitate to order again from this supplier.

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vonley b.
Order Date : 7/31/2016

Rating + 4 Item as discribed

Listing said shipped from USA, it was shipped from china. Thank you

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Stephen P.
Order Date : 7/16/2016

Rating + 4 Used with my Bose Lifestyle 28

I upgraded my home theater to an Onkyo/Klipsch setup and took down my Bose system but left the speaker wires there temporarily till mine were shipped. So Bose has these unique wires that connect to the Sub. I cut those off and tossed them by accident. Duh me...
So I found these tips and I was skeptical at first but I finally got them and I moved the Bose into another room and used these tips and I was so happy they worked. So now I'm going to replace the thin cheap Bose speaker wires with a nice 16 gauge wire.

Only CON is that they were shipped from China and Newegg hides that info or just doesn't seem to think their customers would like to know. If I knew they were coming from China I would have ordered differently. I needed these sooner. -1 Egg

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Billy D.
Order Date : 7/9/2016

Rating + 1 Where do I start?

First off the site said 5-7 day shipping after i ordered i recieved my product 17 days later and it had been crushed like it was at the bottom of a pallet of weights. After i notified newegg they said they would have to notify vendor about the problem and would take 1-2 days. Tomtop wanted me to email pics of product before they would issus a replacement or return which i provided (twice) and they said they didnt get. Then Tomtop wanted to know if product was damaged to issue a return label. That was on july 26th and I am still fighting with them about getting a return label. I will not ever buy from Tomtop again and will be closing my newegg account. I have been a newegg customer for 10 years and this is the absolute worst experience i have had with them. And whenever I contacted newegg aboout the shipping all they could say was well it was delayed in customs. And when i contacted newegg about the damage all i got was well it will be up to Tomtop and we will email them about it. If you cant stand behind your vendors service then they dont need to be a vendor.

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Marshall C.
Order Date : 7/23/2016

Rating + 1 Um, 5-7 days... From CHINA?

DISCLAIMER: The product has nothing to do with this rating.

So I ordered a simple headphone stand the same time I ordered a good pair of headphones that I want to showcase and keep off the desk. The price was low, free shipping. All together a good buy for something simple. Anyway, I wanted to receive these before or on the day the headphones showed up. Got the headphones 6 days after purchase and no stand. I follow up by tracking the package. The only thing it told me was that the order was "accepted" in.........................CHINA? How on earth does Newegg tell me its going to come from China in 5-7 days for free shipping? Not only that, but why wouldn't they tell me this was built and processed in China? Not anywhere in the product description (or lack there of) does it say its coming from there. So here it is, the 8th day after ordering and the tracking still only says "Processed through facility". I'm waiting TomTop. Maybe you should let people know that you are balls slow and is not going to be "5-7 days" as stated in the shipping details. I understand that you are an oversees company (didn't know that from the start) and I got free shipping out of the deal, BUT I expected it to come when you said it will come. I don't know, maybe I'm impatient. But I'm not the only one according to your previous ratings. I also see that people have been waiting still, even after the time I ordered my stand, and they ordered almost a month ago. Come one TOMTOP. Pick up your speed a little or tell people it will be longer please in the shipping details.

P.S. I don't want an "auto-response" from one of your "associates" to tell me that you are testing this and that it takes time. Give the people what they pay for or get your products off of Newegg please.

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Jonathan S.
Order Date : 7/9/2016

Rating + 1 Standard Shipping...

Apparently the 5-7 day "standard shipping" is the amount of time it takes them to ship an order. placed an order through Newegg.com(love them but..) realistically if I order on 7/9 and there isn't a shipping acceptance from the china post until 7/16 and it makes it to SHENZHEN EMS, CHINA on 7/18 how on earth am I going to get it in the guestimated 7 days? Newegg, I appreciate you giving me access to overseas sources, but let me know they are overseas.

2 out of 2 people found this review helpful. Did you? Yes No

GREGORY Z.
Order Date : 6/18/2016

Rating + 1

not works in generally, not think about by it

1 out of 2 people found this review helpful. Did you? Yes No

Michael A.
Order Date : 6/6/2016

Rating + 1 0 Response

The items sent to me were DOA. I sent several messages to request a return EMAIL and refund with no response. DO NOT BUY FROM THIS SELLER NO MATTER HOW INEXPENSIVE THE ITEM MAY BE!!!.

1 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

    This is our Standard Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to us within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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