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Seller#: 0UHOPTYVE6MMMM72C

Carwires Seller Profile 844-227-9473 Email This SellerEmail This Seller  See all products from Carwires See all products from Carwires

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (7 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2 Reviews
newegg
28%
Good Rating + 4 2 Reviews
newegg
29%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 3 Reviews
newegg
43%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
gary10173
Order Date : 9/18/2012

Rating + 1 Poor after purchase communication.

The tuner on my purchase is sub standard or defective. Contacted seller for with RMA inquiry. Only one response that they were looking into the issue and then nothing.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    You have 30 days to return merchandise with the option of receiving a refund or an exchange. You will receive a refund for your purchase if it meets the return criteria.

    Refunds & Exchanges:
    • There are absolutely no refunds for car audio/video products that have been installed. (If the unit is defective, we can accept it for an exchange).
    • Please verify the product you are purchasing is compatible with your vehicle and or system.
    • Car audio cables, wires and amp kits are not returnable if opened.
    • Shipping charges are not refundable.
    • Return shipping charge will be applied for refused packages

    Return Criteria:
    • Product must be in its ORIGINAL PACKAGING.
    • ACCESSORIES and all PARTS must be 100% complete.
    • No PHYSICAL DAMAGE to the actual unit and or packaging.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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