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Seller#: 0UHOPTYVE6MMLW4BB

CE COMPASS Seller Profile 626-330-6911 Email This SellerEmail This Seller  See all products from CE COMPASS See all products from CE COMPASS

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (982 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 611 Reviews
newegg
62%
Good Rating + 4 173 Reviews
newegg
18%
Average Rating + 3 50 Reviews
newegg
5%
Poor Rating + 2 37 Reviews
newegg
4%
Very Poor Rating + 1 111 Reviews
newegg
11%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
BERT D.
Order Date : 5/26/2016

Rating + 1 Tracking number doesnt exist

Tracking number doesn't exist on there page bit tracks on UPS site , doesn't work in the app. Been tracking package hasn't moved Since Tuesday at 9:03AM still in another state . Pretty bad that the company when I paid to have it shipped in 3-5 days it should of been here ordered from California before and recieved items why faster . Next time I'll take my busy to and seller . To slow delivery services.

0 out of 1 people found this review helpful. Did you? Yes No

Gary H.
Order Date : 5/1/2016

Rating + 5 Needed a remote fast..

Product arrived promptly and in good condition. Will buy from this vendor again.

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Clifford M.
Order Date : 4/16/2016

Rating + 5 Timely delivery

Delivered product on time and as advertised.

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Robert K.
Order Date : 4/12/2016

Rating + 5 Exactly as advertised

No problems. fast shipping.

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Jeffrey V.
Order Date : 3/12/2016

Rating + 5 HDMI Bi-Directional Switch

2x1 or 1x2 switch, used for my computer monitor. Works flawlessly, I recommend this seller. VERY fast shipment, quality product at the best price I found anywhere. Can't really ask for more than that...

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Lane G.
Order Date : 3/23/2016

Rating + 5 Great service!

I ordered this from CE Compass and some items from newegg. I received my package from CE Compass one day quicker than my itrms from newegg!

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Justin S.
Order Date : 2/26/2016

Rating + 1 I do not recommend this!!

I have nothing to say about it other than it is bad. I had to return the cable as soon as I got it. I tried to plug it in the hdmi port on my TV and the end of the cable broke off. I didn't even get to use it! So now I'm waiting on my rma and I'll see if it I just got a defective one or if they are all bad.

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Stavroula T.
Order Date : 2/25/2016

Rating + 1 Unreliable seller

No package tracking for my purchase.
Almost a month and haven't received the item yet (screen protector).
I'll wait for a few more days and the ask for refund.

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Trygve S.
Order Date : 2/2/2016

Rating + 1 Doesn't Deliver

I ordered two chargers from CE Compass through newegg. The items were never shipped according to the USPS, but my money was taken.

I waited 18 days, then contacted newegg customer service. I discussed this with a polite helpful person on chat who sent an email to CE Compass (and CCed me). CE Compass has not responded after 3 business days. Then I got an email asking me to rate the seller. Well I'm rating them.

I've had good experiances with newegg, but I think they ought to be more careful what partners choose to associate with their good name.

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BaSingWolf
Order Date : 11/6/2015

Rating + 1 so far very poor...

Items never came. Contacted support about this 3 times so far and all I have recived is a tracking number that I already had. Tracking says items arrived at destination. I have been with NewEgg over 15 years and never not recived a package till now. If resolved I will update. I feel this was a mistake on the delivery company, however I do not feel it is up to me to resolve this transit issue as I never recived the items in question. Should no resolution be made, the point is made dedication with NewEgg is not going to be rewarded and I should seek better shopping sites that value returning long term customers.

Disclaimer: Please note this is not Criticism of Newegg.com's service or the service of their operations partners. (FedEx, UPS, Paypal, etc.) but rather a simple black and white statement of my situation.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Please contact customer service for more details.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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