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Seller#: 0UHOPTYVE6MM702B6

BigTime Battery & Electronics Seller Profile 815-467-6464 Email This SellerEmail This Seller  See all products from BigTime Battery & Electronics See all products from BigTime Battery & Electronics

Over 4000 battery and electronic items. You deserve BigTime Service.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (74 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 44 Reviews
Good Rating + 4 9 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 4 Reviews
Very Poor Rating + 1 17 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 7/16/2014

Rating + 5 Very Happy Customer

Super fast shipping! Great transaction. Thank you! Would definitely buy from again.

Did you find this review helpful? Yes No

Order Date : 6/19/2014

Rating + 1 Received a wrong product, requested RMA/Refund, never heard back

The title says it all. I would suggest to avoid this merchant.

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Order Date : 5/16/2014

Rating + 1 shady company

they like to send backorder notices right after order confirmations and payment confirmations

my product shows shipped my money has been taken yet i get a backorder notice saying it wont be in stock for over a month

if its on backorder how can it be "shipped"

do not order from this from someone else

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Micheal A
Order Date : 5/2/2014

Rating + 4 Good communication

Ordered 2 batteries from this seller, a mistake caused only one to arrive, however the seller was very prompt about getting the second device sent. Overall a good experience, would do business again.

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Ticked off customer
Order Date : 5/2/2014

Rating + 1 Sold a fake battery

This seller sold me not only the wrong size replacement APC battery (supposed to be an RBC45 for an APC Back-UPS 350 unit), but it's also a Chinese knock-off "PowerStar"-brand battery.

This is unacceptable. The vendor, through newegg's website, is falsely advertising and selling non-APC batteries as the real thing. I will be pursuing a full refund and informing newegg of this vendor's very misleading business practices.

Buyer beware!
Seller Response:Picture on listing was incorrect. We apprecaite the customer bringing this to our attention.
Listing has been updated.
Customer was issued a prepaid return label, and will be given a full refund.

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Order Date : 3/25/2014

Rating + 5

Product as described, timely shipping.

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Order Date : 3/23/2014

Rating + 1 Bad experience

I was on a time constraint for a part that needed replacing. The seller listed the item at an amazing price and in stock. After placing my order, It took a week to get a refund with no explanation as to why. I can only guess that they listed the item incorrectly and refused to honor the purchase. Again... I received no correspondence explaining the refund.
Seller Response:Customer was notifed on 3/25/14, via email of cancellation.

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Order Date : 3/19/2014

Rating + 5 Shipped Quickly

Order was shipped and delivered in just a few days.

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John B
Order Date : 2/15/2014

Rating + 1 Dissatisfied with Big Time Battery & Electronics

Battery shipped did not match my order or the enclosed packing slip (7ah ordered, 7.5ah battery delivered and F1 connectors ordered F2 connectors delivered). I researched the error and determined that a 7.5ah battery could be used, but I needed new connectors. Seller did not answer my emails reliably and shipped me the wrong connectors. After a final attempt to get the correct connector sent to me (seller not responsive), I gave up and bought the connectors at a retail store. I cannot recommend Big Time Battery & Electronics for reliability or customer service.

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Order Date : 3/3/2014

Rating + 1 ups battery shipping

poor to slow wouldn't purchase from them again I cancelled the order and they shipped any way

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    An Item Is Missing

    Sometimes because of varying item availability and warehouse locations, you may receive more than one shipment when you place an order with multiple items. We will not charge you extra for split shipments. The invoice you receive with your order will tell you which items have been shipped separately. If you still have questions about items missing from your order, please contact us and one of our knowledgeable Customer Service Associates will be happy to help you

    My Order Didn't Arrive

    You should have received an email with tracking information. Orders shipped through our Priority and Express shipping options can be tracked on our shipping carriers' Web sites. If you wish to track an order, go to . for UPS orders, or for Postal Orders

    We're sorry, but orders shipped by the Standard option cannot be tracked door to door. If you still have questions about an order that has not arrived, please contact us and one of our knowledgeable Customer Service Associates will be happy to help you.

    An Item Is Damaged or Defective

    We are committed to your total shopping satisfaction. If an item you receive from does not meet your expectations, simply return it to us. Most merchandise can be returned to a store or by mail within 30 days of delivery.

    Gift wrapping charges (if any) are not refundable. Shipping charges are not refundable except if you were sent an incorrect, damaged or defective product.

    Returning and Item

    Your complete shopping satisfaction is our number one priority.

    If an item you ordered from BigTime does not meet your expectations, simply return it either to a store or by mail within 30 days of receiving it, unless otherwise noted below.

    To Return an Item

    Return the item, invoice and all original packaging and accessories to Customer Service at BigTime Battery
    772 Twin Rail Drive
    Minooka, IL 60447
    For all payment methods, an associate will issue an immediate credit to the original payment method or provide a store credit for the cost of the item and the sales tax, if applicable.

    Returns Exceptions

    Oversize items: Some heavy or large items that are identified as oversize on their item pages may be returned to a store or by Freight shipping. Under some circumstances, you


    To exchange an item by mail, fill out "Items to Be Exchanged" on the back of our invoice, indicating the item you are returning and the new item(s) you want sent. Please be as specific as possible when describing the new item. For example, give the item name, color, size, and so on. Then enclose the invoice with your return.

    The item returned will be credited to the original payment method and the new item(s) will be charged to the same payment method. Shipping charges for the returned item are not refundable. Shipping will be charged for the new item(s) sent.

    A gift you received is not exchangeable by mail. If you return a gift by mail, the cost of the item and the sales tax, if applicable, will be credited to the original payment method when we receive
RMA instructions
    Your purchase is warranted and supported by Bigtime Battery

    If you have purchased the wrong item or just need to return for any reason.
    Please do so within 30 days. If you are unhappy with your purchase for any reason , you can return within 30 days for a full refund of the product. (less shipping fees)

    For warranty replacement, please return item to address below.

    Be Sure to include
    Original order number or some supporting purchase detail
    Reason for return
    Must be returned in original packaging. If within 30 days grace period.
    If item has been opened – used or damaged, may be subject to restock fee if out warranty or 30 day return grace period.

    Return to

    Bigtime Battery and Electronics
    Attention - Returns
    772 Twin Rail Dr
    Minooka Il 60447
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