Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.
JAVOedge Seller Profile 425-401-5232 Email This Seller See all products from JAVOedge
JAVOedge is committed to serving you, our customer. We sell high-quality products and guarantee them so you'll want to shop with us again and again.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
1. We can process returns and refunds only for items purchased from Newegg.com
2. All items must be in "as-new," resalable condition and not damaged.
3. JAVOedge may refuse a refund request if the product was returned and does not meet the above criteria.
We CANNOT accept returns under these circumstances:
1. Any item that is returned more than 30 days after delivery
2. Any item that is not in its original condition, is damaged, or is missing parts
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.