17th street photo supply inc Seller Profile
800-664-1971
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Review Summary
(37
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24 Reviews |
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3 Reviews |
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| Average |
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3 Reviews |
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2 Reviews |
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5 Reviews |
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| Reviewer | Seller Review |
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5/9/2013 5:15:10 PM
Shipped and arrived within 24 hours (without rush shipping), girlfriend LOVES the camera. AWESOME JOB!!
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4/24/2013 12:07:48 PM
Ordered Nikon Coolpix S3500, which comes in multiple colors. Shipped pretty quick, but when I opened it up, it was the wrong color.
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4/16/2013 6:11:15 AM
Seller has a 30 day refund policy but ignores all message sent to return items.
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4/14/2013 6:11:44 AM
Lens was delivered in record time. I didn't expect it to show up in two days! Well packaged. The lens had a back focusing problem, but this was not the fault of 17th Street photo.
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4/9/2013 12:18:52 PM
Prompt shipping with the goods nicely packed in the box. Couldn't ask for anything more.
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4/2/2013 11:02:21 PM
I ordered a Fujifilm S4500 from Newegg, which was to come from 17th Street Photo Supply. The next day I got an email saying they were out of stock on that model and would upgrade me to the SL300 at no extra cost if I approved. I checked it out and approved it. A few days later I received the SL300, but after opening the box and removing everything onto my desk top, I realized that the battery charger and plug adapter were missing.
The next day, I called and explained the problem. The person I spoke with was very helpful and told me he would ship the missing pieces to me. I explained that I bought the camera for vacation and we were leaving in a few days. He asked what day we left and after I told him, he promised to have it to me three days prior. Today I received the parts as promised and am very happy with the service I was given. Thanks to 17th Street Photo for a job well done. The camera is awesome and hopefully I will get some great pictures on vacation.
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3/20/2013 1:36:01 PM
Very very slow to ship. I guess I'm used to NewEgg! I ordered three items. Two from newegg, one from this seller. The two from NewEgg have already ARRIVED but the one from this seller hasn't even SHIPPED! (And it's 5-7 day shipping when it does! Only option they offered!). Oh well, too bad NewEgg themselves didn't carry this product.
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3/15/2013 7:39:01 AM
Product was in pristine condition package, item works great and seller will definitely get more business from us in the future! thanks for the sale!
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2/6/2013 9:48:24 AM
I made a mistake and ordered the wrong lens for my camera. I didn't know that this new style of Canon lens wouldn't work on a digital Rebel. There was nothing in the description that said it would only work on certain models.
The day it arrived, I tried to use it, and it didn't fit. I put back in the box. I went to newegg.com to request a refund and spelled out my case. I even said that I would pay a restocking fee and return shipping. I've heard nothing since. No response at all. If you don't offer refunds, then state that you don't. Or write back to tell me. Communicate something back. I also feel it would be helpful if more info was available in the item description, so that it is more difficult to make a mistake.
2 out of 3 people found this review helpful.
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1/11/2013 7:20:49 PM
It wasn't the worst experience I've ever had and I'm sure they were busy with it being Christmas and all. But my product didn't ship for a couple days after the order and because of this it arrived a day or two after I'd left home for the holidays which is a little disappointing considering that I'd ordered this item under guise of giving it as a present. But oh well, the woes of Christmas time. Docked an egg because I couldn't take only half of one.
1 out of 3 people found this review helpful.
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Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 0.00%
RMA Policy
- As an authorized dealer, every product sold on the 17photo.com site is brand new and includes the full U.S.A. manufacturer's warranty. 17th Street Photo Supply, Inc. offers an exclusive money-back guarantee for its products. The return/exchange guarantee period is 30-days from receipt of delivery. All returns first require a RETURN MERCHANDISE AUTHORIZATION NUMBER from 17th Street Photo. It can be obtained by emailing us at: info17photo.com or via phone at 800-664-1971.
Return or Replacement Policy: If you are not satisfied with your purchase, you may return it within 30 days of receipt, for a refund, or a replacement - subject to the following:
a) Contact 17th Street Photo to receive a Returned Merchandise Authorization (RMA) number, to ensure proper handling of the return and/or replacement. Products cannot be returned without an RMA number.
b) In order to be eligible for a full refund, less shipping expenses, your returned merchandise must be in its original unopened mint condition, as shipped, with all packaging, manuals, and paperwork intact and unaltered. Items removed from their 'blister-pack' display packaging do not qualify for a full refund.
c) Only the purchase price of the product is refundable. Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with "Free Shipping," this means we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund. If an item is refused, the carrier bills us for shipping both ways, and these expenses incurred on your behalf need to be deducted from your refund.
d) All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts, manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package. We reserve the right to refuse any such returns. All shortage claims must be made to us within 7 days of placing your order. 17th Street Photo will not be held responsible for claims made after 7 days.
Items from the following categories may not be returned once opened:
Computers - Software and Hardware once unwrapped
Stereos/Speakers
Film
Paper
DVDs and Videos
Batteries
Ink cartridges
Memory cards
RMA instructions
- a) Contact 17th Street Photo to receive a Returned Merchandise Authorization (RMA) number, to ensure proper handling of the return and/or replacement. Products cannot be returned without an RMA number.
b) In order to be eligible for a full refund, less shipping expenses, your returned merchandise must be in its original unopened mint condition, as shipped, with all packaging, manuals, and paperwork intact and unaltered. Items removed from their 'blister-pack' display packaging do not qualify for a full refund.
c) Only the purchase price of the product is refundable. Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with "Free Shipping," this means we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund. If an item is refused, the carrier bills us for shipping both ways, and these expenses incurred on your beh
