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Seller#: 0UHOPTYVKKC3WXDF4

WORLD WIDE STEREO Seller Profile 866-961-7781 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from WORLD WIDE STEREO See all products from WORLD WIDE STEREO

WORLD WIDE STEREO: Awe Inspired. Since 1979.

Specializing in the retail, design, and installation of the finest home and mobile audio, video and automation products in the world. For over three decades, World Wide Stereo has been one of the nation's leading providers of emerging technologies, both cutting edge and practical in the consumer electronics arena. With a reputation for integrity and quality, World Wide Stereo has survived the test of time by offering personal service, award winning installations, and competitive pricing.

World Wide Stereo is proud to be named the Best of Philly Place for Home Gadgets by Philadelphia Magazine. World Wide Stereo has also received an Excellent Rating from STELLAService and top marks from the Better Business Bureau.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (514 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 420 Reviews
newegg
81%
Good Rating + 4 57 Reviews
newegg
11%
Average Rating + 3 15 Reviews
newegg
3%
Poor Rating + 2 9 Reviews
newegg
2%
Very Poor Rating + 1 13 Reviews
newegg
3%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Richard L.
Order Date : 9/12/2016

Rating + 5 nice transaction

great packaging
Seller Response:Hi Richard,

Thanks so much for your order and valuable feedback. We're here for you if you need anything. It's always our pleasure to help.

Enjoy your Samsung 65” 8-Series 4K SUHD TV.


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Sean H.
Order Date : 7/30/2016

Rating + 5 SUPER Fast Shipping, TRIPLE Boxed!!

Speakers were TRIPLE boxed! The inner two boxes were damaged, which meant it was damaged coming from the seller. I was concerned, but once I opened everything up (taking pics all along the way) I was very pleased to see that NOTHING was damaged. The outermost box ensured no further damage would occur during shipping, and it was well protected. Ordered on a Saturday, received on Wednesday (before almost everything else I had ordered that same Saturday). Kudos all around, thank you!

1 out of 1 people found this review helpful. Did you? Yes No

Mark R.
Order Date : 7/28/2016

Rating + 5 Good seller, very quick shipper

Ordered some Sony over the ear headphones and they were shipped very quickly and packaged nicely. Very smooth transaction and I'd happily do business with again!

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Rick M.
Order Date : 7/13/2016

Rating + 5 Absolute delight to work with, immediate response to email!!!

Product was shipped fast and in excellent condition, the product did not work in my area, not product fault or sellers fault, I applied for RMA and was immediately accomodated by seller, awesome experience!!

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Timothy B.
Order Date : 6/29/2016

Rating + 5 Trusted seller

Quality merchandise, reasonable pricing and fast shipping.

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Iskander M.
Order Date : 4/25/2016

Rating + 5 Great Customer service

I had an issue with blue tooth earbuds that I had ordered, was quickly resolved. Email replies were very fast and courteous. Great customer service , would shop with them again.

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Michael S.
Order Date : 2/17/2016

Rating + 5 Buy with confidence from this seller

I was leery about buying from a seller other than Newegg but went ahead and bought a Sony BluRay and Sony sound base from this seller to go along with a new Sony Bravia TV from Newegg. The service and shipping were excellent and I received my stuff promptly and in good condition. I did have to contact this seller about the shipping/tracking as it was two shipments for the BluRay and sound base but only one tracking number was provided. The confusion was cleared up immediately, I never received the second tracking number from Newegg, not the seller's fault on this.
I would buy from this seller again with full confidence.

1 out of 1 people found this review helpful. Did you? Yes No

Richard R.
Order Date : 12/13/2015

Rating + 5

Shipping and package came in great condition.

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Daniel C.
Order Date : 1/2/2016

Rating + 1 Awful

No I would not recommend this seller for any product.Once you place an order with this seller you cannot change your mind.They take the money off your newegg card right away.Even through order verification.Tried to cancel order then all of a sudden they change the order verification to shipped.Do not buy from this seller.Horrible business ethics.
Seller Response:Hi Daniel - I'm so sorry for your experience with this order. Payment processing is done by Newegg and we're not involved with the process, however we apologize for the frustration. Please reach out and we'll do whatever we can to help - we truly value your business. thanks!

1 out of 1 people found this review helpful. Did you? Yes No

Anonymous
Order Date : 11/30/2015

Rating + 3 decent

not the best but its nice if its something average and that lights up that tickles your fancy

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 60 days
  • Return for replacement within: 60 days
  • Restocking Fee: No

    Returns and Exchanges

    60 Day Money Back Guarantee
    The quality of our products and your happiness is guaranteed. You may return or exchange items in their original condition and packaging within 60 days.

    How do I return a product?
    Step 1 - Call or email us
    Start your return by calling us at 1.866.961.7781 or emailing onlinesales@wwstereo.com for an RMA# (Return Merchandise Authorization Number).
    Step 2 - Pack Carefully
    Please secure all returns and exchanges in the original manufacturer's packaging and box with all accessories and manuals. We recommend double boxing your return by securing the manufacturer's box inside of another box designed for shipping. A safely packaged and complete return is less likely to incur a restocking fee. Be sure to remove or cover any old shipping labels on the shipping box.

    Step 3 - Ship the item back to us
    Please ship your return to the address provided with your RMA#. We recommend using an insured and trackable shipping method as we cannot be responsible for anything lost or damaged on its way back to us. If you received a shipping label with your RMA#, affix the label to the outside of your shipping box and drop it off at the designated drop-off center.
    After your return is received, we'll refund your original payment method (less any return or restocking fees if applicable*). Please allow up to two billing cycles for the refund credit to appear on your statement. Refunds are issued to the original method of payment within 3 days of return.

    What if I want to exchange my product?
    When calling us, please indicate that you would like your product exchanged instead of receiving a refund. If you choose a product of a lesser value you will receive a partial refund less applicable shipping and return costs. If you exchange your product for one of higher value you will be charged the difference between your refund amount less any applicable shipping and return costs, and the cost of the new item(s).

    What if my product is defective?
    Eligible products that are deemed to be defective during our 60 day guarantee may be exchanged for a new, working unit. Certain products, like larger TVs, will require the manufacturer to schedule a service call or appointment with you in order to arrange service. We are happy to help you obtain warranty service through the manufacturer after the 60 day return period has expired.

    What if my product is damaged?
    If your product arrives damaged, please call us right away at 1.866.961.7781. Shipping damage must be reported within 2 business days of delivery to ensure a replacement or refund can be issued. To learn more about our shipping policy, click here.

    *Return Fees
    Freight & Oversize Return Fees: Items originally shipped via <b>free scheduled delivery/specialty motor freight require special shipping and will incur return fees (starting at $150). Oversize items include but are not limited to TVs over 37", select subwoofers and floorstanding speakers, furniture, and most items over 75 pounds. Returns for an exchange will also incur return fees. For return fee details, please call 1.866.961.7781 or email us at onlinesales@wwstereo.com.

    Restocking Fees: In the event merchandise is not returned in its original condition or packaging, was previously installed, is missing parts, has a missing or different serial number from the one shipped, or is damaged during return shipment due to improper packing, a partial refund may be given or the return may be refused.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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