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Seller#: 0UHOPTYVKKC3H355D

Best Choice Products Seller Profile 909-948-8400 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Best Choice Products See all products from Best Choice Products

Best Choice Products was established in 2002. We are committed to providing quality service, products, solutions that develop trust and build lifetime relationships. In our associates we value teamwork, integrity and optimism. We currently serve over 8,000 customers and members per week, throughout the United States and Canada. To achieve this goal, we purchase direct from the manufactures and sell directly to you. With excellent customer service and fast free shipping, your satisfaction is our number one goal. We want our customers to have absolute confidence shopping with Best Choice Products.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (101 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 62 Reviews
Good Rating + 4 14 Reviews
Average Rating + 3 11 Reviews
Poor Rating + 2 6 Reviews
Very Poor Rating + 1 8 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 4/29/2015

Rating + 1 Missing Part

On May 6, i reported to seller that cat tree had arrived missing a perch. On May 12, they responded, saying it was being shipped and would arrive in 5-7 business days (but providing no shipping information). On May 27, I reported that the missing perch (without which the product is useless) had not arrived, and requested tracking information.
They have not bothered to reply.

Did you find this review helpful? Yes No

Order Date : 4/28/2015

Rating + 2

Product arrived damaged, broken ends and 1 warped metal rod

1 out of 2 people found this review helpful. Did you? Yes No

Order Date : 12/14/2014

Rating + 1 I ordered accidentally, and immediately requested in 3 channels

I ordered accidentally, and immediately requested in 3 channels to cancel it in less than 10 minutes, I used chat, I sent them msg, I sent newegg msg.

AND they charged me and sent me anyway!

0 out of 3 people found this review helpful. Did you? Yes No

Order Date : 12/11/2014

Rating + 5 Ionic Air Purifier / Ionizer

I have bought and ordered not 1 but 2 of these - this review being after the 2nd one was ordered. I can not say enough good things about this product! The air smells fresh and great - like when a refreshing rain comes through. Good price for what it does.

My only regret - it does take out that fresh Christmas tree odor that I love, but it is a small price to pay! Pretty speedy delivery (2nd shipment was even faster!)

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 10/19/2014

Rating + 1

Shipped to "Billing" address - - NOT "Shipping" address

1 out of 2 people found this review helpful. Did you? Yes No

Order Date : 3/29/2014

Rating + 5 Outstanding Customer Service

Best Choice quickly and without a hassle resolved a product issue. Shipping was fast and product exceeded expectations. Thanks for the great service.

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 2/5/2014

Rating + 3 some assembly required

I like the product. It was cheaper than the Porter Cable model, and arrived promptly. It looks like it will do the job I need done. The only thing is, it came with a wrench and a screwdriver and no instructions. This wasn't a problem for me, and I think for most contractors, but buyer beware -- they didn't mention it, but there is some assembly required.

1 out of 2 people found this review helpful. Did you? Yes No

Order Date : 11/26/2013

Rating + 1 received a cracked mirrior and never got an RMA after submit an app for a week.

When i open the package, the mirrior was cracked. The packing isn't great because they didn't put enough protection on the mirror. I sent the RMA request for a week and never got a feedback. . Are they gonna ignore me and i lost over $100 bucks for this sh-itty item.

2 out of 4 people found this review helpful. Did you? Yes No

Order Date : 12/6/2013



1 out of 5 people found this review helpful. Did you? Yes No

Order Date : 7/25/2013

Rating + 1 Power Tongue Jack

Installation was easy and worked great for the first 5 minutes. Then the housing for the motor separated upon raising the trailer to connect to my truck. Lights on side are very weak. Ran 12V batter y down quickly and had to hand Crank off my truck. first couple of turns were great but as I attempted to get off the ball the manual crank kept slipping off (very poor design). I have already decided to replace with a more expensive unit at the earliest convenience. Would not recommend this unit except maybe a very light pop-up.

2 out of 4 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    Return Policy

    All items can be returned for any reason within 60 days of the receipt. All returned items will receive a full refund and will not be charged a restocking fee. Items should be returned in their original product packaging and all accessories in the original shipment must be included. All returns require an RA (Return Authorization) number which will be given by a Best Choice Products Customer Service Representative (909) 948-8400. All returns will be shipped back to a Best Choice Products Return Center at customer’s expense. We will send a pre-paid shipping return label via email if the return is a result of our error. A valid RA form must be put in box before shipping back. Items received without an RA form may not be accepted or may increase your processing time. Once an item has been received back in our warehouse all refunds or replacements will be processed within 5 business days.

    Replacement or Refund of Defective or Damaged Item

    Defective or Damaged products can only be returned in exchange for the exact same product, or, the purchase price will be refunded back to your original payment method. Defective products may only be returned within 60 days of receipt. If an item is received damaged customer service must be contacted within 7 days of receipt. All defective and damaged items require an RA (Return Authorization) number which will be given by a Best Choice Products Customer Service Representative (909) 948-8400. It is at the company’s discretion whether the item be sent back to a Best Choice Products Return Center. Unauthorized returns may not be accepted. Once your return is processed, and is verified to meet the basic criteria above and to be defective or damaged, your refund will be issued or your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.

    Customer Service Hours

    Our customer service department is available Monday – Friday 8:00 a.m. – 8:30 p.m. EST and Saturday 10:00 a.m. – 6:30 p.m. EST (909) 948-8400
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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