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Best Choice Products Seller Profile 909-948-8400 Email This Seller See Seller Store See all products from Best Choice Products
Best Choice Products was established in 2002. We are committed to providing quality service, products, solutions that develop trust and build lifetime relationships. In our associates we value teamwork, integrity and optimism. We currently serve over 8,000 customers and members per week, throughout the United States and Canada. To achieve this goal, we purchase direct from the manufactures and sell directly to you. With excellent customer service and fast free shipping, your satisfaction is our number one goal. We want our customers to have absolute confidence shopping with Best Choice Products.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
All items can be returned for any reason within 60 days of the receipt. All returned items will receive a full refund and will not be charged a restocking fee. Items should be returned in their original product packaging and all accessories in the original shipment must be included. All returns require an RA (Return Authorization) number which will be given by a Best Choice Products Customer Service Representative (909) 948-8400. All returns will be shipped back to a Best Choice Products Return Center at customer’s expense. We will send a pre-paid shipping return label via email if the return is a result of our error. A valid RA form must be put in box before shipping back. Items received without an RA form may not be accepted or may increase your processing time. Once an item has been received back in our warehouse all refunds or replacements will be processed within 5 business days.
Replacement or Refund of Defective or Damaged Item
Defective or Damaged products can only be returned in exchange for the exact same product, or, the purchase price will be refunded back to your original payment method. Defective products may only be returned within 60 days of receipt. If an item is received damaged customer service must be contacted within 7 days of receipt. All defective and damaged items require an RA (Return Authorization) number which will be given by a Best Choice Products Customer Service Representative (909) 948-8400. It is at the company’s discretion whether the item be sent back to a Best Choice Products Return Center. Unauthorized returns may not be accepted. Once your return is processed, and is verified to meet the basic criteria above and to be defective or damaged, your refund will be issued or your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.
Customer Service Hours
Our customer service department is available Monday – Friday 8:00 a.m. – 8:30 p.m. EST and Saturday 10:00 a.m. – 6:30 p.m. EST (909) 948-8400
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.