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Seller#: 0UHOPTYVKKC3VT414

Sedna Seller Profile 852-25523689 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Sedna See all products from Sedna

SEDNA is a leading manufacturer in Innovative Computer products, and advanced technology electronics devices.

Our main office is located in Hong Kong and our production unit is located in Dong Guan of China.
We are one of the best manufacturer / supplier in Hong Kong and China area.

SEDNA provides all-in-one solutions and support for computer and consumer electronics products.
Our goal is to provide economical and user-friendly products to the consumer to access complex and sophisticated technology.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (262 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 159 Reviews
Good Rating + 4 50 Reviews
Average Rating + 3 19 Reviews
Poor Rating + 2 8 Reviews
Very Poor Rating + 1 26 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 8/3/2015

Rating + 1 ??? Not working

Installed fine, then didn't recognize anything I plugged in

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Order Date : 4/29/2015

Rating + 1 Sedna Marketing Policy

I purchased the Sedna SSD adapter from Newegg Flash and was unhappy to find that the HybriDisk software that was advertised to come with it came without an activation number and was therefore unusable. Upon my inquiry, Sedna informed me that they had stopped supplying the software 6 months before because of its cost to them. Nevertheless, they are still advertising that the software comes with several of their cards sold on Newegg. Isn't this dishonest,? Why is it allowed to continue?

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Order Date : 5/13/2015

Rating + 1 Why the Power cable?

I do not like extra cables that do not, or cannot connect both ends to. Your shipment arrived a week too late after I set up my PC, therefire it is not used. In this event, I had to remove one of the existing SATA drives to put in its original DVD/CD SATA drive as so I can reboot Windows XP Pro myself. After its successful completion, I then swapped out the SATA DVD for its HDD. And once I did that,I added a USB CD drive externally, hence the card is shelved!. The Sedna PCIe SATA/USB 3.0 is the same as I orderded before and wont fit into the PC's PCIe 1.0 slot making it useless for me!

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Order Date : 4/22/2015

Rating + 5 solid seller,

ordered some pci-e extenders from this seller,
ther extenders are designed really well,
1 of the 2 cables was defective upon arrival,

seller promptly responded to me request,
replacement was shipped..

+++++ would buy from them again+++++
this is what i call customer support.

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Order Date : 2/14/2015

Rating + 5 First time Sedna purchase

The 1394A cards were packaged well and were as described. I'm pleased with the expeience and just ordered something else from them.

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Order Date : 11/16/2014

Rating + 1 Cheap stuff

Cost more money than it is worth to return their stuff and the send you the same product back to you, still not working. Customer service officer Christy Law said she would make it right, (I have the emails), but she never did.

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Order Date : 9/24/2014

Rating + 5 Good Vendor

Items were as listed, shipped as stated and arrived in less than stated / expected time. Recommended. I will use them in the future when the need fits.

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Order Date : 12/21/2014

Rating + 3 Not the best experience here

Well, I spent weeks trying to locate this exact shape and size 2-port card and was very happy when I found exactly the shape and size I wanted with the proper chipset I wanted as well.

However, when I finally got the card it is the WRONG one. NOT at all what I paid for. I asked the seller why they would do such a horrible thing to someone, but they practically told me I should be happy with their mistake. They finally sent me the correct card a Month after I ordered it. Also, both cards came with what appears to be white residue or soap all over it and LOT's of finger prints. Just nasty... I had to use a brush and 91% alcohol to get it reasonably clean before installing it.

Other Thoughts
If you just want or need a USB 3.0 card and do not care what kind, type, size, design, chipset or if its clean, then by all means order from them and you should get something. However, if at all you would like exactly what you paid for, and as clean as the pictures they advertise, and you spent a great deal of time trying to find the exact product for your build, like I did, then look elsewhere. SEDNA eventually made it right and I got what I ordered, albeit late and a little dirty, but it works.

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Order Date : 12/18/2014

Rating + 1 Beware bait and switch

Bait and switch vendor! I ordered a USB3.0 SATA adapter and they send me a USB2.0 adapter with an apology that what I ordered was out of stock. When I complained they said the would send me a different USB3.0 adapter but never did. I can RMA it but for the cost of the item it's hardly worth it.

Be careful: If you use this vendor you'd better put "no substitutions" on the note.

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Order Date : 12/4/2014

Rating + 5 1 x SEDNA - 3.5" to 5.25" Front Bay Adapter Kit

Well made works and looks great

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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