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Seller#: 0UHOPTYVKKC3VT414

Sedna Seller Profile 800-3901119 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Sedna See all products from Sedna

International seller. Newegg will be responsible for all RMA and general customer service.

SEDNA is a leading manufacturer in Innovative Computer products, and advanced technology electronics devices.

Our main office is located in Hong Kong and our production unit is located in Dong Guan of China.
We are one of the best manufacturer / supplier in Hong Kong and China area.

SEDNA provides all-in-one solutions and support for computer and consumer electronics products.
Our goal is to provide economical and user-friendly products to the consumer to access complex and sophisticated technology.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (134 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 75 Reviews
newegg
56%
Good Rating + 4 23 Reviews
newegg
17%
Average Rating + 3 13 Reviews
newegg
10%
Poor Rating + 2 5 Reviews
newegg
4%
Very Poor Rating + 1 18 Reviews
newegg
13%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Scott
Order Date : 7/1/2014

Rating + 5 Great Seller

This Sedna USB 3.0 Hub worked much better than one I paid 35 bucks for and failed three days after I got it.

Did you find this review helpful? Yes No

NoSupport
Order Date : 5/17/2014

Rating + 1 No support post-sale

This seller responded immediately with advice when I was trying to determine which product to purchase. That got me all excited that I was making the right decision to purchase from them. However, when the part arrived there were no installation instructions. There are no installation instructions on their website. I installed the product using a video I had been directed to by another seller when I purchased a similar part last year. However, installed that way the part did not work. I immediately emailed for post-sales technical support and the seller has not responded at all. So, seems my only alternative is to return the part and ask for a total refund. So disappointed with the entire experience.
Seller Response:Dear sir,
per my email reply to you on facebook, direct email,...and where ever you have posted this message, we informed you that :
1) all USB 3.0 card need to connect to a power from the PC power supply, no matter it is Mac or PC
2) for Mac, your should have Mac OSX 10.8 or up

you only tell me, 1) Mac os is OSX is 10.9, but no power connector. I asked you what is the connector you have
for Power for your Mac , and this is your reply :

' Whatever a Mid2010 MacPro comes with, that’s what I have.'. We do not have a Mid 2010 mac pro,
we do not know what kind of Y cable or power splitter you should have to connect power to our card.

The card you bought is using a very standard 4 pin molex connector, this is clearly show in our
product information. Also it should be easy to find the adapter if you know what you have inside your Mac.

Normally, we can reply you even as your request to make a special video for you for this simple thing, but as
We also informed you, we are not able to make a or photo / video now, because all our sales and marketing team
are now in Taipei for the biggest IT fair ( Computex), we can only send you when be finish the show.

If you do not know a Y splitter cable , we will make the photo / video specially for you after we back to our country
from this Computex exihbition.

Sedna HK


0 out of 1 people found this review helpful. Did you? Yes No

Ian
Order Date : 3/8/2014

Rating + 5 Satisfactory

Hong Kong company.

I received my product within 10 days which is within the 15 day projected. Happy with the product.

Did you find this review helpful? Yes No

Atpykal Productions
Order Date : 2/25/2014

Rating + 1 Not what I asked for...

First off: what I received was not what was depicted in the image on the website. Yes, there were technically 4 firewire inputs, but in the picture they were all normal sized and the item I received had an external mini firewire instead of a third normal one. I bought this for a recording studio computer to connect several audio interfaces and now I am 1 short...

Second, this was a prime example of cheap manufacturing. the seat for the power connection inside snapped right off when I tried to plug it in. The metal pins are still connected but now the seat is dangling inside my case.... so....this sucks. I bought one, now I am using it until I can spare the cash for a different one.

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The CyberMeister (R)
Order Date : 2/17/2014

Rating + 5 First-tier seller and products

Everything I've bought with the Sedna brand has been first-tier. They ship fast, and their products work perfectly.

They work so reliably (I own the third-oldest computer store in the Pensacola Bay Area market) that I will pay more to get them because I know I won't end up eating it.

Buy confidently from Sedna.

Did you find this review helpful? Yes No

CMM
Order Date : 2/16/2014

Rating + 1 Misleading and slow

Item was listed as "In Stock". Turns out it was, only in Hong Kong.

I was expecting 10 leads to 10 USB ports and it turned out to be 1 lead to 10 USB ports.
Seller Response:Dear sir,

Sorry for this mis-understanding and trouble , but Newegg clearly stated that, this is shipping direct from Asia and it may need 5 to 15 days.
We are located in HK. And it is shipped directly from us. ( which is also clearly stated by newegg ( not us ) )

We are also sorry that, there may not exist any USB hub that comes with 10 input and 10 output.
If there is, it may not be called USB hub.

So, we called this 10 Port Internal USB hub is totally not mis-leading, it is the correct name for this kind of product.
What you need is not a USB hub. It is something else.


0 out of 1 people found this review helpful. Did you? Yes No

Brembo
Order Date : 4/29/2013

Rating + 5 Excellent service

The adapter came properly packaged, wrapped in bubble foil. The package contained the software cd. Adapter was easily installed and has functioned without a hitch for over 8 months now.

Did you find this review helpful? Yes No

MickeyD
Order Date : 2/5/2014

Rating + 5 Sedna Rocks!

Great packaging and shockingly fast shipping from Asia!

Did you find this review helpful? Yes No

Teetoe2u
Order Date : 1/1/2014

Rating + 1 No Manufacturer Support

Received hardware with inaccessible drivers on mini cd. I say inaccessible because no cd player would read any data as burned .. was it empty?? I contacted manufacturer via different quoted emails including one on a business card that came with product requesting help and no response. Went to manufacturer's website and support links were dead.

Did you find this review helpful? Yes No

NeverAgain
Order Date : 9/11/2013

Rating + 1 never got an item

I had never gotten an item requesting a refund.
Seller Response:Dear sir,

sorry to hear about this, but this is the information we checked out for you :
Order #179680295 was received on Sept 11 2013 11:57 PM far east time, and it was shipped out Sept 12 2013 ( only a few hours later ) with tracking number LK036671590HK
to NY 11374. USPS online status shows it arrived NY on 18 Sept 2013 and was signed and taken by somebody.

here is the tracking information from USPS :
12/09/2013 Item pending for posting.
12/09/2013 Item was accepted by HKPost.
12/09/2013 The item (LK036671590HK) was posted on 12-Sep-2013 and is being processed for delivery to the addressee.
14/09/2013 The item (LK036671590HK) is being processed for departure from Hong Kong as of 14-Sep-2013.
15/09/2013 The item (LK036671590HK) left Hong Kong for its destination on 15-Sep-2013
18/09/2013 The item (LK036671590HK) arrived at delivery office on 18-Sep-2013 and is being processed for delivery to the addressee.
18/09/2013 The item (LK036671590HK) was delivered on 18-Sep-2013.

we will ask for advise with newegg for this case, if they confirmed with it, then we will either send another one FOC or proceed to refund to you.

best regards

sednahk


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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes
This is our Standard Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

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