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Seller#: 0UHOPTYVJ28L3V12E

Photo-4-Now Seller Profile 718-355-9435 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Photo-4-Now See all products from Photo-4-Now

For over a decade, Photo-4-Now has been providing the best value in cutting edge digital photography and electronics. Our number one priority hasn't changed since we started in 2002 so if you have any issues, problems or inquiries please contact us immediately so we may assist you Monday-Friday 9:30am-5:30pm. Thank you to our customers for their continued support and we will continue to work hard finding the best value for you NOW!

E Support@Photo4Now.com
P 718 355 9435

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (691 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 410 Reviews
newegg
59%
Good Rating + 4 83 Reviews
newegg
12%
Average Rating + 3 26 Reviews
newegg
4%
Poor Rating + 2 25 Reviews
newegg
4%
Very Poor Rating + 1 147 Reviews
newegg
21%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Keiber D.
Order Date : 7/8/2016

Rating + 4 First time

My first time buying from this seller. I bought a Panasonic GH4 camera. Everything was great till I got my package, when I opened is like they sent me an old camera, and used or refurnished one. I called them and told what happened, Patrick told me they will send me a return label and as soon as they get my package, they will inspected and send me a new one or refund my money. I sent the camera on Thursday and they got it on Friday. I called Patrick again and told him they return department received my order and I asked how long would it take to send me a new one, he said 1-2 business days. When I got to work on Monday, my package arrived 10 min later, this time it was brand new. excellent conditions. I wasn't expecting it till Wednesday or Thursday. I was surprise. I don't give them a 5 stars because of my first package, but I give them a 4 stars because of the fast service. Hopefully I will buy from them again and I hope they do everything right the first time so they get 5 stars.

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Patrick T.
Order Date : 6/8/2016

Rating + 1 buyer be ware

Watch out if you are buying from this vendor. I ordered it and my order came missing most of the extras that are specified in the description. After ignoring my complaints for nearly two weeks the lousy vendor shipped them via Fed -Ex slow-mo so that I got the missing parts one day after the fourth of July holiday that I originally bought this for. I ordered on 6/8.

Here is the kicker. One of the parts, The WU-1A unit, that they shipped to me to came as a open package and it is missing pieces as well.

Newegg needs to screen vendors better. This reflects poorly on them as well.

1 out of 1 people found this review helpful. Did you? Yes No

Vance P.
Order Date : 6/11/2016

Rating + 5 Panasonic Lumix DMC-FZ300 - Great Price!

This was the best deal I found on the Internet for this great camera.
The camera was exactly as described. i was worried that it might be a refurb or something worse for this price.
It was brand new in a factory sealed box.
Thumbs up!

0 out of 1 people found this review helpful. Did you? Yes No

Shashwat A.
Order Date : 6/2/2016

Rating + 1 Avoid Photo4Now like the PLAGUE....!!

Deserve negative ratings, had it been possible.
The manner in which Photo4Now handled this situation is highly unprofessional. If the item was out of stock, it shouldn't have been listed. Even after listing, they took 4 business days to confirm my order, and sent me a tracking number which said that the order had shipped. The tracking number never went active, and that is when I suspected something. I was unable to contact the seller, even after several attempts. It took repeated attempts by Newegg to finally reach them. After all this, my order was cancelled.
Camera ordered on June 2nd.
Order Confirmed and supposedly shipped on June 8. Tracking number sent via email, though newegg doesn't list any tracking info.
At the time of writing this review (8pm, June 14, 2016), the product is still listed as in stock, my order was cancelled couple of hours ago.

1 out of 1 people found this review helpful. Did you? Yes No

Lisa C.
Order Date : 4/29/2016

Rating + 1 I would give a ZERO if I could, and it STILL wouldn't be low enough!

I placed this order on 4/29/16 and paid for 2 day shipping. 6 week later, I still do not have it. I will say that it was not Photo 4 Nows fault, it was fed ex but they Photo 4 Now has not attempted to help get it resolved. Fed ex apparently delivered this to the wrong place. I contacted them to file a claim and they told me that the shipper would have to be the one to file. I contacted Photo 4 Now and told them and they refused to file a claim, stating it was a 'waste of their time'. I once again contacted fed ex and they said that they would have to have a release from photo 4 now stating that they would not file a claim and they could refund me the money. I have done all of the ground work and all they have to do is send the letter. Have they?? Nope!
I called them (photo 4 now) and spoke with the rudest guy that I have ever possibly talked to. He would not stop talking over me, and didn’t want me to get a word in. All I need them to do is what I asked below. Fed Ex is going to send me a check for the item, but they need a release waiver sent to him so he can get it to me. The seller has to be the one to send him the letter, just short and simple, saying it is ok for the payment to be released to me. Then this will all be over.

The man I spoke with at Photo 4 Now told me he has never heard of fed ex settling an insurance claim and suggested that I do a charge back through my bank??? Really? That would be causing both New Egg and my bank to take a hit, just because they do not want to email fed ex a release. IIt has now been almost 2 months that I have been looking for resolution. I know NE has great standards, and I would HATE for a company such as Photo 4 Now to continue to make you look bad. I would suggest banning them as a marketplace seller. They have no sense of customer service. Oh and just so you know, the phone number that photo 4 now puts on their email is not even theirs.
Photo 4 Now has fought me every step of the way. I am not going to wait much longer before taking the next step and sending letter so consumer affairs and the BBB. If that doesn't get a resolution, I will have to go to court I assume. This is no small amount of money, at least not to me anyway. They cannot treat customers like this and get away with it. If you are reading this and have had a problem with this company, please message me. If you are reading this and considering ordering from them, DON'T!!!! Read other reviews, they have several where either they sent the wrong item, it wasn't as described, or not received at all! I am not alone in my views on Photo 4 Now!

1 out of 1 people found this review helpful. Did you? Yes No

Kevin K.
Order Date : 4/29/2016

Rating + 2 Poor Seller

The advertised product was different than what they were selling. After I received the package, I called them and they agreed to send the rest of the products, but had to replace a case with a different case. Two weeks later I called again because I hadn't received anything, the person I talked to tried to find out why the rest of the stuff hadn't shipped and said I would have a tracking number by the end of the working day and it would be 2 day shipped. Two days later I called again because I hadn't received anything again. This time I talked to Laura, she was awesome. She walked to the packaging department and boxed everything up for me and sent it overnight. Laura is the only reason this place gets two stars and not one.

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Anonymous
Order Date : 5/17/2016

Rating + 1 Do not buy from this seller.

I didn't realize that Newegg provided storefronts to 3rd party sellers. I received a grey market Malaysian X100t.

1 out of 1 people found this review helpful. Did you? Yes No

Nathan G.
Order Date : 4/23/2016

Rating + 5 Item was as described and had an amazing price.

I would recommend using Photo-4-Now to anyone in the market for a great priced camera. I did a lot of looking before purchasing and they had the best deal hands down. Shipping was prompt and on time. Item was exactly as described. I will be doing business with them again in the future.

0 out of 1 people found this review helpful. Did you? Yes No

Raghavendra S.
Order Date : 4/20/2016

Rating + 5

Camera delivered on time and working as expected.

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Anonymous
Order Date : 4/29/2016

Rating + 1 poor

Avoid this seller; shipped lens had UPC symbol pasted over; tried to reach seller, with no response. Shady dealer, at best.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Return Policy For the first 30 days of your purchase. You can return merchandise for a refund, or an exchange minus a 15% restocking fee and shipping cost. You must include the original packaging and the item must be in NEW condition. Items and packing must not be marred, mishandled, or tampered with by an unauthorized repair person. All returns must include the item's original undamaged packaging and instructions. Returns must also include the blank warranty card where applicable. Returns must include all the manufactures supplied accessories. All products must be returned in its original manufactures box. Returns must be free of any physical or cosmetic damage.

    When upon inspection if these conditions are not met the product will be either sent for repair in the customer’s name or immediately sent back to the customer at customer’s expense.

    Defective Items can returned for an exchange within 30 days of purchase only if the item is in new condition and free of any cosmetic damage. If the product has cosmetic or physical damage, it will be sent to the manufacture for repair in the customer’s name. Camcorders with timers must show less than 30 minutes of use. Items with shutter counters must show less than 30 exposures.

    We are not responsible for personal data or items left in returned merchandise. We are not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

    All Receivers must be accompanied with original box in order to be considered for a return, exchange or repair. No Exceptions

    We do not accept returns on the following items; Go Pro Cameras, Apple products, DJI equipment, NOOK and Kindle Tablets, video tapes, as well as underwater equipment.

    DJI EQUIPMENT: We strongly recommend you have some type of practice, or training operating these products; especially the DJI Phantom and Inspire 1 Quadcopters we sell. There are much less expensive products like this available on the market to train with. They are expensive and if you do not have any experience operating them, they will crash or even worse fly away. If this happens, we will not assume any responsibility.

    REFUSED SHIPMENTS: A 15% restocking fee and shipping charges will be imposed on all refused shipments or return shipments due to incorrect address.

    RISK OF LOSS: All items purchased from Newegg are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

    TYPOGRAPHICAL POLICY: We are not responsible for typographical or pricing errors. Please note that Pictures are for illustration purposes only. If there was a problem with this listing and it was discovered after you already received the product you are welcome to return it for a full refund as long as it is unused.

    PRICE PROTECTION: Because prices fluctuate, we do not offer price protection. Once an order is shipped, all sale prices are final.

    TELEVISIONS: All TV Orders are shipped via Frieght Carriers, and will be Adult Signature Required. A Representative from the Frieght Carrier Hub will reach out to you 24 Hrs. prior to delivery. Estimated TV Delivery Time is 8-14 Business days + 2 Business days handling time. We do not offer express delivery for TVs except in the NY Tri-State Area.

    Contact Us By Phone

    Phone: 855-864-5504
    Customer Service Hours
    Monday-Thursday 10-5 PM EST

    Email: support@photo4now.com
MP3 / MP4 Player Accessories Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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