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Seller#: 0UHOPTYVJ28L7X2C0

JCs Wildlife Seller Profile 812-867-2800 Email This SellerEmail This Seller  See all products from JCs Wildlife See all products from JCs Wildlife

About us

JCs Wildlife's mission is to offer quality and affordable solutions to the home bird and nature enthusiast. We only provide products we ourselves would be proud to have in our own yard. All items are thoroughly researched and tested before we offer them for sale on our website. We want value and dependability from items we purchase with our own money and we know you do too. Our goal is to provide a wide range of bird houses, bird feeders, bird food, and other bird related items - and deliver them all with the best customer service possible. Repeat business and referrals to your friends and family are proof that we're doing a good job.

Customer service staff are available M-F from 8:00 AM to 4:30 PM CST. All e-mails sent during this time are typically returned within 1-2 hours. All e-mails sent outside of our customer service hours are returned the next business day. If you prefer you can also reach us by phone at 1-812-867-2800


Privacy Information
We will not sell your personal information - ever!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (4 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 3 Reviews
newegg
75%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 1 Reviews
newegg
25%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
mbutle1
Order Date : 9/2/2014

Rating + 5 This company is good!

Fast shipping, Great price, Product as expected.

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Chuck
Order Date : 7/18/2014

Rating + 1 Not what we though we were ordering

Sadly, we thought we were ordering two whole boxes of Suit to feed to the birds that visit our backyard every day. They sent us two single packs, not two boxes of suet cakes. They charged us more than ten times the usual price for the product. We will never do business with JCs Wildlife again.

Did you find this review helpful? Yes No

N/A
Order Date : 5/25/2014

Rating + 5 Terrific

How terrific it was to find the bird feeder I wanted on a trusted retail site from which I have ordered numerous products (Newegg). The order was filled by JCs Wildlife, who not only had the best price I found but included free S&H (and no sales tax to me). Obviously, when you make a purchase you expect a brand new product in the original manufacturer's unopened carton. But you never know how the product will be prepared for shipping. JCs Wildlife provided quality packing in a sturdy, form-fitting box. I received the order in 3 days. It don't get any better than that, so I wanted to share with other potential buyers.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    JCs WILDLFE REFUNDS AND EXCHANGES OVERVIEW

    REFUNDS
    Returning your item: The consumer may return any new, unopened, and unused items sold and fulfilled by JCs Wildlife within 30 days of receiving the shipment for a full refund of the cost of the item minus all shipping fees (to and from consumer and this includes items sole with free shipping).
    All refunds require a Return Authorization Number which will be provided to the consumer upon contacting us by email. If the consumer returns the item without a Return Authorization Number, the return will not be processed. The consumer should expect to receive their refund within 10 business days upon receipt of the returned package.
    Incorrect addresses : Shipping charges will not be credited on refused orders and orders with bad or incorrect addresses, additionally the customer will incur all shipping charges, even if the order was sent out with free shipping.

    DEFECTIVE ITEM REFUNDS
    If an item purchased by the consumer is defective then it is the consumer responsibility to notify JCs Wildlife within 14 days of receiving the shipment. If the consumer does not notify JCs Wildlife within 14 days of receiving the shipment of the defect, then it is up to JCs Wildlife discretion whether or not a refund will be issued. Upon notification, the consumer will receive a Return Authorization Number. The item must be returned to the seller in the same condition received. The return package must be postmarked within 30 days of the original receipt date. The refund will be processed within 10 days upon receipt of the returned package.

    SHIPPING CHARGES
    JCs Wildlife will bear the cost of all shipping charges incurred to the consumer as well as provide labels to the consumer in order to return a defective item. If an item is non-defective, the consumer is responsible for all shipping costs incurred. JCs Wildlife will provide a shipping label to the consumer in order to return the item back to our warehouse. These charges will be deducted from the amount of the Customer refund.

    CANCELLATIONS
    A consumer who wishes to cancel an order is required to contact JCs Wildlife immediately. Cancellations are not guaranteed. If the consumer contacts JCs Wildlife before the item has been processed, then the order can be cancelled and the consumer will not incur any charges.

    PLEASE NOTE: If the item is not returned to the warehouse, then no refunds or replacements will be issued. The consumer has 30 days once the return authorization number is provided to return the unwanted item back to JCs Wildlife warehouse. If the consumer does not return the item within the given timeframe, then the return will be voided. A return will not be reauthorized or processed once the 30 days have passed.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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