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Seller#: 0UHOPTYVJ28LVD275

Brainydeal Seller Profile 718-2344488 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Brainydeal See all products from Brainydeal

As a top seller on Internet, Brainydeal strives to meet and exceeds our customer expectations within our warranty policy. BrainyDeal Store specializes in Laptop Batteries, Toner & Ink Cartridge, Tablets & Accessories, Computer/Laptop Accessories, DIY Tools, Cell Phone Accessories, Wireless/Wired Security Cameras, Wireless Baby Monitors, DVD Burners, Barcode Scanner, Camcorder, Car Electronics Accessories, Wireless Headphone, AC Adapters, Game Accessories and other related electronic products with competitive price and reliable quality.

Our mission is to provide innovative, high quality, and specialty products that meet our customer needs. We believe our first responsibility is to the customers who patronize our store. We strive to offer superior customer service, technical support. You can be assured that you will receive a first class customer service and best shopping experience in our store. Customer Phone service Call: 718-234-4488 9:00AM-5:00PM EST Mon-Fri. We respond email in 1- 24 business hours.
Email: fnc.newegg@brainydeal.com

"Ship Time" means the time the carrier takes to delivery your order. It does not include the time we take to process your order. We usually take 0 to 1 business day to process your order. There is no weekend service for our Second day delivery. Standard Shippng(ship via USPS, requires 5-7 business days)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1,053 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 736 Reviews
newegg
70%
Good Rating + 4 186 Reviews
newegg
18%
Average Rating + 3 43 Reviews
newegg
4%
Poor Rating + 2 26 Reviews
newegg
2%
Very Poor Rating + 1 62 Reviews
newegg
6%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Charlie Z.
Order Date : 3/19/2015

Rating + 5 Good to there word

Excellent service even to the islands and to PO BOXES, just a great company to buy from.
Seller Response:Thanks

Did you find this review helpful? Yes No

DJ
Order Date : 3/10/2015

Rating + 1 Poor Communication and Service

I ordered two ink cartridges. I received on cartridge with a packing list that indicated both were in the box. I waited for 2 weeks in case these items were shipping separately and when I contacted the seller via email they asked for documenting pictures. Pictures of what? I advised them there was no reason for a photo - I ordered 2 items and was only shipped one.

Then they emailed me back the next day that item was 'out of stock' at the time of shipment and they did not know when it would be available. What a horrible mess of communication.

NOT the service I have grown to love from NewEgg. In the future I will only order directly from NewEgg!
Seller Response:Please accept our appreciation on your complaint, because of customers like you, we would always be aware of the problems in our service or product and improve it instantly.

1 out of 1 people found this review helpful. Did you? Yes No

Paul
Order Date : 2/16/2015

Rating + 1 New, but dead battery

Bought a brand new battery. Wont hold a charge past 15 minutes. I have a laptop from 2006 with a battery better than this one. Though the service and arrival of the battery was quick, the quality of the product was simply a let down.
Seller Response:We apologize for the inconvenience.

1 out of 1 people found this review helpful. Did you? Yes No

Max
Order Date : 2/14/2015

Rating + 5 Prompt response!

I received a wrong item. I contacted them and they fixed the situation VERY fast. High quality customer service. I recommend this seller.
Seller Response:Thanks

Did you find this review helpful? Yes No

VGS
Order Date : 2/3/2015

Rating + 5 Fast and Great

fast shipping. great product
Seller Response:Thanks

Did you find this review helpful? Yes No

Christopher Night
Order Date : 12/25/2014

Rating + 5 Headphones

Came quickly from overseas and in pristine condition, couldn't ask for anything more.
Seller Response:Thanks

Did you find this review helpful? Yes No

Cupcake
Order Date : 1/15/2015

Rating + 5 Nice

The item got here within said times and it was just as described. Good buy.
Seller Response:Thanks

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NoMonitor
Order Date : 2/5/2015

Rating + 5 Affordable - Quality - Speed

Solved my problem, provided a quality product, and shipped very quickly! Will shop here again!
Seller Response:Thanks

Did you find this review helpful? Yes No

tech
Order Date : 1/1/2015

Rating + 5 not bad

like the on time delivery
Seller Response:Thanks

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Diga
Order Date : 1/5/2015

Rating + 4 Satisfactory?

Wonderfully quick shipping...of a product that was not 100% as advertised. Upon emailing them about it, I received a message in broken English that amounted to, 'This doesn't have that feature, what are you talking about?'
Seller Response:Please accept our appreciation on your complaint, because of customers like you, we would always be aware of the problems in our service or product and improve it instantly.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    RMA Policy

    Brainydeal Store offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise.

    By placing an order, you agree to the following policies:
    Your return must meet the following criteria or it will be rejected and returned back to you at your cost.

    Basic Criteria:
    All returns must include the following:
    * Original Condition
    * All accessories
    * Manuals, warranty registration, etc.
    * Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired

    Basic Policy
    Check the Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies:

    (1) An RMA number included Damaged/DOA/Defective shipments must be requested within (30) days of the delivery date. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. In the event an item is sold with "free shipping", Brainydeal will refund the amount of sale.


    (2) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until the part is received.

    (3) Customer is responsible for return shipping expenses unless the item is defective/ damaged. Replacements will be shipped at our expense.


    (4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.

    (5) Refund will be issued after our warehouse receives, inspects, and processes your return. Newegg will refund back to your method of payment.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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