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Seller#: 0UHOPTYVJ28LVD275

Brainydeal Seller Profile 718-2344488 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Brainydeal See all products from Brainydeal

As a top seller on Internet, Brainydeal strives to meet and exceeds our customer expectations within our warranty policy. BrainyDeal Store specializes in Laptop Batteries, Toner & Ink Cartridge, Tablets & Accessories, Computer/Laptop Accessories, DIY Tools, Cell Phone Accessories, Wireless/Wired Security Cameras, Wireless Baby Monitors, DVD Burners, Barcode Scanner, Camcorder, Car Electronics Accessories, Wireless Headphone, AC Adapters, Game Accessories and other related electronic products with competitive price and reliable quality.

Our mission is to provide innovative, high quality, and specialty products that meet our customer needs. We believe our first responsibility is to the customers who patronize our store. We strive to offer superior customer service, technical support. You can be assured that you will receive a first class customer service and best shopping experience in our store. Customer Phone service Call: 718-234-4488 9:00AM-5:00PM EST Mon-Fri. We respond email in 1- 24 business hours.
Email: fnc.newegg@brainydeal.com

"Ship Time" means the time the carrier takes to delivery your order. It does not include the time we take to process your order. We usually take 0 to 1 business day to process your order. There is no weekend service for our Second day delivery. Standard Shippng(ship via USPS, requires 5-7 business days)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (903 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 623 Reviews
newegg
69%
Good Rating + 4 159 Reviews
newegg
18%
Average Rating + 3 40 Reviews
newegg
4%
Poor Rating + 2 24 Reviews
newegg
3%
Very Poor Rating + 1 57 Reviews
newegg
6%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 12/6/2014

Rating + 5 PCI-e to USB 3.0 card

Maybe a day or two late in shipping, but have to consider the holiday season. Received as ordered and great workmanship of product. Would order again from this seller.
Seller Response:Thanks for your great understanding! Your satisfaction is our goal, always :-)

Did you find this review helpful? Yes No

Scott
Order Date : 11/17/2014

Rating + 1 no good

I order two toner but you sent me the drums instead of toners
Seller Response:We apologize for the inconvenience that caused you. We will create UPS prepaid return label for you.

Did you find this review helpful? Yes No

Brendell
Order Date : 10/3/2014

Rating + 5 Looking Good Now.

After a Mishap With the Shipping, They Just Straight up Sent me a New Arm. That's Pretty Darn Great In my Book.

As to the Quality, the Clamp is really Good, and the Arm is Meant to Take all the Load Bearing on one Side. And it Does it Really Well.
Seller Response:Thanks for your great understanding! Your satisfaction is our goal, always :-)

Did you find this review helpful? Yes No

N/A
Order Date : 10/14/2014

Rating + 5 10/10 would recommend

Excellent seller no problem's, shipped on time
Seller Response:Thank you for your positive comment. Your encouragement will keep us moving forward.

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James Roll
Order Date : 10/5/2014

Rating + 5 Great, but meh

Everything was great. I even received the item in 4 business days when it had said 5-15.

Although, it would have been nice if the email gave me the place to use the tracking information. All links from the email led to a dead end, and I had to call customer support to find out that tracking had to be used on a completely different website from what it told me.
Seller Response:Thanks for your great understanding! Your satisfaction is our goal, always :-)

Did you find this review helpful? Yes No

Brendell
Order Date : 10/3/2014

Rating + 1 Ummm... Parts?

Ordered it, Got it. It's a Nicely Functioning Arm, and Pretty Sturdy. Unfortunately, They Only Sent 3 of the 5 "Parts". I got the Arm, the Cord, and one of the Attachment Pieces for a Microphone. No Clamp, and the other Microphone Holder is Missing.
Seller Response:Please accept our appreciation on your complaint, because of customers like you, we would always be aware of the problems in our service or product and improve it instantly.

Did you find this review helpful? Yes No

N/A
Order Date : 2/9/2014

Rating + 5

great deal for a wireless gaming mouse
Seller Response:Thank you for your positive comment. Your encouragement will keep us moving forward.

Did you find this review helpful? Yes No

Chris
Order Date : 9/14/2014

Rating + 5 Keyboard/Mouse Bundle

Very fast shipment, much faster than expected/advertised. Packaging was secure, products look great, perform as advertised. Would happily do business again.
Seller Response:Thank you for your positive comment. Your encouragement will keep us moving forward.

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Speed Deamon
Order Date : 8/18/2014

Rating + 5 All Sellers Should Be This Good!

Received a DOA unit and was able to prove it easily. Seller immediately resolved the problem purchase to my full satisfaction.

Rare to find such great customer service.
Seller Response:Thank you for sure. It is the best encouragement make us more confident to develop business and serve you better.
Hope we have more chance to serve you in the near future. : )


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topps7
Order Date : 7/17/2014

Rating + 4

Only has one 3.5mm jack connector my computer has two one for headphone and one for microphone it will not work on my computer and there are no splitters.
Seller Response:Please accept our appreciation on your complaint, because of customers like you, we would always be aware of the problems in our service or product and improve it instantly.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    RMA Policy

    Brainydeal Store offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise.

    By placing an order, you agree to the following policies:
    Your return must meet the following criteria or it will be rejected and returned back to you at your cost.

    Basic Criteria:
    All returns must include the following:
    * Original Condition
    * All accessories
    * Manuals, warranty registration, etc.
    * Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired

    Basic Policy
    Check the Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies:

    (1) An RMA number included Damaged/DOA/Defective shipments must be requested within (30) days of the delivery date. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. In the event an item is sold with "free shipping", Brainydeal will refund the amount of sale.


    (2) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until the part is received.

    (3) Customer is responsible for return shipping expenses unless the item is defective/ damaged. Replacements will be shipped at our expense.


    (4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.

    (5) Refund will be issued after our warehouse receives, inspects, and processes your return. Newegg will refund back to your method of payment.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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