Brainydeal Seller Profile
718-2344488
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Review Summary
(677
Reviews
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| Excellent |
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466 Reviews |
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| Good |
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123 Reviews |
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| Average |
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29 Reviews |
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| Poor |
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20 Reviews |
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| Very Poor |
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39 Reviews |
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| Reviewer | Seller Review |
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5/17/2013 4:31:55 PM
I had a problem where USPS was not delivering the item. Brainydeal sent me another one immediately through UPS.
Thanks!! I definitely recommend this seller.
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5/17/2013 12:46:08 PM
Item not received. No response to claim. Not fulfilled directly by newegg whose CS chat can't help. Lesson learned.
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5/15/2013 1:44:13 PM
This was a frustrating experience. Less than an hour after placing the order I tried to cancel, but couldn't. Then I was told to refuse the order, but I wasn't home when it was delivered. Then I was told to send it back. I followed the instructions, but it was delivered back to me. Then I had to pay for shipping to send it back. I realize none of this is the seller's fault, but it was a frustrating experience.
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5/13/2013 9:32:07 PM
After a frustrating experience with another marketplace laptop battery seller, i tried out Brainydeal. Shipped much quicker than I expected, battery seems good to go so far.
Seller Response:Thank you for your feedback, we truly appreciate it!
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5/13/2013 2:38:51 PM
I had an issue with the description of a battery that I purchased using the "battery finder" on newegg.com. I used the chat feature to ask for assistance and the newegg rep stated that they don't guarantee the descriptions on "marketplace" items and that they don't offer technical support or order support. When I requested a RMA to return the battery I stated that I recieved the wrong battery and would appreciate an exchange, which newegg said they don't do, and some help finding the correct battery. BRAINYDEAL contacted me the next day and offered assistance in finding me the correct battery and would send it once I returned the original purchase. They asked a few simple questions, offered a suggestion, and sent it immediately after receiving the original. Not only did they send the new one but refunded the difference in price! While newegg.com failed as a retailer BRAINYDEAL saved the day! Thanks!
Seller Response:Thank you for your feedback, we truly appreciate it!
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5/12/2013 2:58:08 AM
I'm very please, thank you.
Seller Response:Thank you for your feedback, we truly appreciate it!
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5/7/2013 5:36:48 PM
Terrible, I will NEVER order anything from you again. I will also tell everyone I know regarding the issues.
Spent $11.25 to return a battery for my laptop in exchange for another one. The second battery will not even go into the laptop. I feel I should be re-imbursed for the original cost, the $11.25 return fee, plus the cost to ship back the second battery. Terrible service. No phone numbers either. Dan
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4/26/2013 6:31:48 AM
They got here so quickly!!! After a night of letting them charge, they are going to get a work out today.
Seller Response:Thank you for your feedback, we truly appreciate it!
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4/25/2013 11:29:48 PM
This is the second time from this seller that I have had to make a return because the description of the item is not accurate. While the company promptly reimburses it has cost me twice to send the items which where not compatible back.
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4/24/2013 2:22:41 PM
I ordered two of these. One worked fine, but the 2nd one didn't turn on. Fortunately, the seller was quick to offer sending us a replacement. The replacement worked fine.
Seller Response:Thank you for your feedback, we truly appreciate it!
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- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: Yes
- RMA Policy
Brainydeal Store offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise.
By placing an order, you agree to the following policies:
Your return must meet the following criteria or it will be rejected and returned back to you at your cost.
Basic Criteria:
All returns must include the following:
* Original Condition
* All accessories
* Manuals, warranty registration, etc.
* Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired
Basic Policy
Check the Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies:
(1) An RMA number included Damaged/DOA/Defective shipments must be requested within (30) days of the delivery date. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. In the event an item is sold with "free shipping", Brainydeal will refund the amount of sale.
(2) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until the part is received.
(3) Customer is responsible for return shipping expenses unless the item is defective/ damaged. Replacements will be shipped at our expense.
(4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.
(5) Refund will be issued after our warehouse receives, inspects, and processes your return. Newegg will refund back to your method of payment.
- How do I return an item?
(1) Contact our Customer Service Department and inform them that you are returning products.
(2) Please have your invoice available, either your emailed invoice or physical invoice that came with your order.
(3) Our Customer Service Representatives will need your name, email address and invoice number to begin the return process.
(4) Once our Customer Service has verified your order information, you will be given an RMA number for your return. Please write this RMA number down, as it will be a reference to your return. Return your item in the same or similar packaging method as they were delivered to you.
(5) Re-using the package your item came in is acceptable, as long as the packaging is in good condition, all previous addresses, tracking information and labels are removed and you use the same mail carrier (USPS or UPS) as your package arrived.
