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Shades of Luxury Seller Profile 516-612-2441 Email This Seller See all products from Shades of Luxury
Thank you for visiting Shades Of Luxury, The premier destination for authentic luxury eye-wear. Shades of Luxury has been in the eye-wear business for over 30 years and has been a trusted sunglasses vendor for 10 years. We are successful only because of you, our customers, who continuously come back to Shades of Luxury for their sunglasses and eye-wear purchase. If you have any questions regarding the business please contact us via NewEGG.com or BuyShadesofluxury@gmail.com and we will get back to you as soon as possible.
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Standard Return Policy
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.