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Order Date : 3/11/2013
8/10/2013 7:41:07 AM
Bad Business Ethics
I ordered these light from this seller primarily because I liked the rock cover (generic, no logo) in the picture. The lights I got had different rock covers (said "SUPER4X4" on them). I contacted the seller and ended up returning the items for a refund of only the price and not the shipping either way. Shipping both ways added up to about $90, which I had to eat because the seller sent something other than what I ordered. They should have eaten the shipping costs, not me.
1 out of 1 people found this review helpful.
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Standard Return Policy
Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: 25.00%
30 Days Money Back Its our goal to provide 100% satisfaction to our customers. If you are not satisfied with the products for any reason within 30 days of receiving the item. We will offer refund of the ITEM PRICE ONLY on any unused items. (item must be unopened, and be in their original packaging. no signs of being installed or mounted, used, cut wires or scratches. Must be original Saleable Condition which is determined solely by KT Auto Racing.) Shipping and Handling are not refundable. For items sold with "Free Shipping", a 25% restocking fee will be applied for any returned packages under any circumstances. 60 Days Limited Warranty Warranty is for EXCHANGE ONLY. All products come with a 60 days limited warranty against manufacturers defects including bulbs, LED outage, and water leak. No exchange will be issued on products that have been damaged in any way. If your item is damaged during shipping, please refer to Damaged Items Section. All warranty claims MUST have a RMA number issued by KT Auto Racing. Damaged Items Due to the nature of the products we sell, we carefully inspect all packages prior to shipping. All of our products are sold as brand new, all damaged products are considered damaged during transit (even though outer boxes is not damaged). If you received a damaged or broken item, please contact us immediately so we can help you with the damage claim with the shipping carrier. No claims will be honored after 14 days upon item receive. When exchanging or returning, all products must be in original packaging with RMA number issued by KT Auto Racing clearly marked on the outside of the box. Packages received without a valid RMA number will be returned to the buyer and no credit will be issued. If the item was damaged, defect, or wrong item shipped, our RMA department will provide a return shipping label via email if needed, also UPS claim will be filed, we will have to wait until the claim approved before we can exchange any item for customers. Please allow 24 to 48 hours for issue of your RMA number. Please allow 10-14 Days to process your return or exchange once it has been received by our RMA department. NOTE: We strongly advise you to keep your factory OEM lights in case you need to exchange your purchase. This way you'll have something to use while you wait for your replacement. All shipping and handling fees are non-refundable in any circumstances, unless it is approved by Return Department. All return items MUST be in brand new condition which means the item is never installed and kept in the original packaging, otherwise a 25% restocking fees will be charged. Most of our products DO NOT come with instructions, professional installation is highly recommended. Buyer assumes all risk on shipment and usage. Item is auction " AS IS " , no warranty is expressed.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information. 2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button. 3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry. 4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us. 5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.