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Seller#: 0UHOPTYVYWMAGQ35D

PC Rush Seller Profile 888-205-7777 Email This SellerEmail This Seller  See all products from PC Rush See all products from PC Rush

pcRUSH.com was established in 1998 as an online retailer to provide a full spectrum of products to corporate and consumer users. pcRUSH.com is owned by ATMAN Inc. pcRUSH.com carries over 300,000 products from manufacturers such as HP, Cisco, Lenovo, Canon, Microsoft and hundreds more. We offer a complete selection of business and consumer products: Printers, Laptops, Tablets, All-in-Ones and Desktop computers, Switches and Routers, Scanners, Projectors, LCD TV & Monitors and so much more. pcRUSH.com maintains a 5 star customer service and satisfaction rating. The company's web site has been ranked among the Internet retailer's "Top 30 Online Retailers."

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (61 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 36 Reviews
newegg
59%
Good Rating + 4 6 Reviews
newegg
10%
Average Rating + 3 1 Reviews
newegg
2%
Poor Rating + 2 2 Reviews
newegg
3%
Very Poor Rating + 1 16 Reviews
newegg
26%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Terry M
Order Date : 10/7/2014

Rating + 1 canceled order in allowed time frame

I sent a message to cancel my order the same day the GPS was ordered on the 7th this was in the allowed time frame my card was not charged yet. Now today on the 9th it says the Item was shipped and my card has been charged. I have a receipt of the cancel order email I sent to the seller through Newegg. Looks like I have to make sure all my purchases in the future Newegg only and not a third party seller.

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N/A
Order Date : 8/4/2014

Rating + 4 Not bad

Overall, I was pretty satisfied with this seller. The item was priced well and came as described within a reasonable amount of time.

My only minor criticism is that it took 2-3 days from the moment I purchased the item to receive shipment notification. Perhaps my expectations are too high, but getting such feedback is commonplace nowadays.

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N/A
Order Date : 7/30/2014

Rating + 2 Consumer website

I do not like your website. It is not geared to the professional user. it is a consumer web site. As an example you can not print your order without a lot of pictures and unnecessary information that wastes paper and time as this information is filed with the PO.

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p0ptartz
Order Date : 7/12/2014

Rating + 1 1tb 2.5 Sata Drive Blue

HORRIBLE service via phone and email. -AVOID!- ****WILL NOT BUY FROM AGAIN!****

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Dygear
Order Date : 6/11/2014

Rating + 5 PC Rush

Ordered a simple part for my wallmount, and they got it to me a day after Newegg would of. Not bad all things considered. The part was well packaged and had no defects.

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Unhappy customer
Order Date : 5/6/2014

Rating + 1 Brother TN 580

Ink cartridge is a piece of garbage. Ink leaks all over the place, what a mess.

0 out of 1 people found this review helpful. Did you? Yes No

TechGuy
Order Date : 4/28/2014

Rating + 1 Horrible Customer Service

I bought a transducer for my boat from them, it said 1-2 days processing before shipment, I called newegg to cancel but they gave me PCRush phone number since it was a 3rd party seller. I called the company within an hour of ordering the transducer and was told that they could only send an email request for the item to be cancelled they can not cancel it. Over a day later i receive an email saying it can't be cancelled and here is my tracking number. When looking at tracking number item label has been created. This is over a day after I asked for it to be cancelled. Told me to deny shipment but won't get money back for shipping. If item is delivered I have to pay to send it back. Horrible people will never do business with them again.

0 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/19/2014

Rating + 4 As described and reasonable delivery time.

The product that I ordered was as described and expected. I received shipping confirmation within a reasonable period of time and it would have been delivered on schedule if there had not been a hiccup that the seller could not have foreseen.

I would not hesitate to place another order with this vendor. I would, however, avoid the lowest price shipping option and I advise others to do so as well. I don't remember it saying anywhere, but the option is FedEx SmartPost, which, if I understand correctly, delivers the package to local USPS for final delivery. In my case, this means that the item sits in never-never land for a few days before inexplicably being delivered two days after it has been flagged as delivered.

I do not hold the vendor responsible for local USPS ... let's say, eccentricities, but I would advise evaluating other options.

4 stars/eggs(?) - experience with vendor was as expected.

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N/A
Order Date : 4/23/2014

Rating + 1 Bad product

Bought a headset from them. When received the mic arm was off the headset.

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Mike
Order Date : 8/12/2013

Rating + 1 Fraudulent listing

List items as having 3 year warranty, they actually only have a 1 year, then they offer pretty much nothing to make it right. Do not purchase from this seller.... BEWARE!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    If for any reason you are dissatisfied with your purchase return the unwanted product within 30 days from the original invoice date. Product returns subject to industry standard 15% restocking fee. Shipping charges are non-refundable. Replacement cost deducted from refund for open consumable items such as toner, ink, printheads, batteries and media.

    Defective items are eligible for repair/service or exchange directly through the Original Equipment Manufacturer at no cost to you.
    Please contact the Original Equipment Manufacturer for warranty entitlement policies. Returns due to technical malfunction can only be accepted on items diagnosed defective by the Original Equipment Manufacturer's Technical Support Department.
    Product returns result in unavoidable shipping costs paid to freight carriers and restocking or handling fees charged by the manufacturer. These charges provide no benefit to pcRUSH.com and are entirely beyond our control. The pcRUSH.com Customer Care team stands ready to assist with manufacturer's warranty service, exchange and repair if any item proves defective.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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