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Seller#: 0UHOPTYVYWMAGQ35D

PC Rush Seller Profile 888-205-7777EXT2 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from PC Rush See all products from PC Rush

pcRUSH.com was established in 1998 as an online retailer to provide a full spectrum of products to corporate and consumer users. pcRUSH.com is owned by ATMAN Inc. pcRUSH.com carries over 300,000 products from manufacturers such as HP, Cisco, Lenovo, Canon, Microsoft and hundreds more. We offer a complete selection of business and consumer products: Printers, Laptops, Tablets, All-in-Ones and Desktop computers, Switches and Routers, Scanners, Projectors, LCD TV & Monitors and so much more. pcRUSH.com maintains a 5 star customer service and satisfaction rating. The company's web site has been ranked among the Internet retailer's "Top 30 Online Retailers."

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (932 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 667 Reviews
newegg
72%
Good Rating + 4 150 Reviews
newegg
16%
Average Rating + 3 35 Reviews
newegg
4%
Poor Rating + 2 12 Reviews
newegg
1%
Very Poor Rating + 1 68 Reviews
newegg
7%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Kevin M.
Order Date : 2/6/2016

Rating + 3 Order was what I ordered, but the packaging was sub par...

The item was packaged within a larger box with no cushioning...it was just rolling around inside. I haven't installed it yet so I won't know until then if there has been any damaged incurred by it's transportation...sad.

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R J.
Order Date : 12/28/2015

Rating + 5

Order received timely, merchandise packaged properly as described. I would do business with this seller again.

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David M.
Order Date : 1/24/2016

Rating + 1 The failed to package a mouse with the keyboard (only got half the order)

I ordered a keyboard and a mouse through Newegg with PC Rush. The box came and it only contained the keyboard. The mouse was missing. I talked to someone from Newegg and they said they would email this 3rd party vendor. PC Rush then sends me a email telling me accordingly to the tracking number it was shipped to my address....which it was but with only half the items in the box. I have a feeling I am going to spend countless hours over this...just for a 12 dollar mouse.

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Anonymous
Order Date : 1/21/2016

Rating + 5 Very Quick Delivery.

Arrived in perfect condition, two days ahead of expected.

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Jim S.
Order Date : 1/20/2016

Rating + 5 Eggcellent!

Good price and arrived in 2 days. Thanks

1 out of 1 people found this review helpful. Did you? Yes No

Jimmy G.
Order Date : 12/23/2015

Rating + 1 Horrible shipping time

It took 12 days to receive a mouse. 12 days?

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i just want my stuff
Order Date : 11/9/2015

Rating + 1 Horrible experience

If I could give 0 eggs I would. PCRush still hasn't provided us our server rack a month after we ordered it. This appears to be some sort of scam company. They charged the card used but still nothing has arrived. I recommend avoiding purchasing anything from PCRush. I've been a Newegg customer for over 15 years and have turned countless people to them to purchase parts for tech related stuff. I've never had a n experience like this with newegg and one of their vendors. Newegg says they can't do anything to help me since the rack was ordered from one of their vendors.............. I'm very disappointed newegg. I can't say I'll be sending any people to newegg in the future if this sort of thing is going to be happening.

4 out of 4 people found this review helpful. Did you? Yes No

uberrainman
Order Date : 11/30/2015

Rating + 3 Good Product, slow delivery

The fan itself is fine, works well. The biggest issue I had is the delivery. It showed up 4 days after the other 8 items I ordered for my build. Was annoying to have to tear apart the case again.

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N/A
Order Date : 11/26/2015

Rating + 1 "Shipment lost"

I ordered a product from this seller and was charged immediately. I received no tracking information and then requested information for Newegg. 3 days later i still received nothing from them and canceled my order. I then get an email that says my shipment was lost and a refund has been issued. Pick a different seller.

1 out of 1 people found this review helpful. Did you? Yes No

Uzu
Order Date : 11/30/2015

Rating + 3 Price Gougers

Exactly what the title says.
Good shipping though.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    If for any reason you are dissatisfied with your purchase return the unwanted product within 30 days from the original invoice date. Product returns subject to industry standard 15% restocking fee. Shipping charges are non-refundable. Replacement cost deducted from refund for open consumable items such as toner, ink, printheads, batteries and media.

    Defective items are eligible for repair/service or exchange directly through the Original Equipment Manufacturer at no cost to you.
    Please contact the Original Equipment Manufacturer for warranty entitlement policies. Returns due to technical malfunction can only be accepted on items diagnosed defective by the Original Equipment Manufacturer's Technical Support Department.
    Product returns result in unavoidable shipping costs paid to freight carriers and restocking or handling fees charged by the manufacturer. These charges provide no benefit to pcRUSH.com and are entirely beyond our control. The pcRUSH.com Customer Care team stands ready to assist with manufacturer's warranty service, exchange and repair if any item proves defective.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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