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Seller#: 0UHOPTYVYWMAGQ35D

PC Rush Seller Profile 888-205-7777EXT2 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from PC Rush See all products from PC Rush

pcRUSH.com was established in 1998 as an online retailer to provide a full spectrum of products to corporate and consumer users. pcRUSH.com is owned by ATMAN Inc. pcRUSH.com carries over 300,000 products from manufacturers such as HP, Cisco, Lenovo, Canon, Microsoft and hundreds more. We offer a complete selection of business and consumer products: Printers, Laptops, Tablets, All-in-Ones and Desktop computers, Switches and Routers, Scanners, Projectors, LCD TV & Monitors and so much more. pcRUSH.com maintains a 5 star customer service and satisfaction rating. The company's web site has been ranked among the Internet retailer's "Top 30 Online Retailers."

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1,438 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1,058 Reviews
newegg
73%
Good Rating + 4 212 Reviews
newegg
15%
Average Rating + 3 59 Reviews
newegg
4%
Poor Rating + 2 23 Reviews
newegg
2%
Very Poor Rating + 1 86 Reviews
newegg
6%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Ryan E.
Order Date : 3/9/2016

Rating + 5 On time as expected

My power supply arrived on time, in perfect condition and works reliably. No issues at all with this seller.

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JOHN K.
Order Date : 4/17/2016

Rating + 1 Should not be allowed to sell on NewEgg

Made a 3 day prime order with Newegg - somehow order got placed with PC Rush - Tried to cancel order before shipment - PC Rush shipped anyway. Inquired about returning and was informed that there would be a huge restocking fee, and I would be charged for return shipping. I will never order from this company. Their customer service is run more like a payday loan company than a customer service.

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Anonymous
Order Date : 3/25/2016

Rating + 1 AVOID this seller

Never received the item I was charged for. AVOID this seller AT ALL TIMES

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Anonymous
Order Date : 4/13/2016

Rating + 1 POOR PACKAGING AND SHIPPING!!

Not sure why, when I ordered 5 motherboards I got no indication that I was getting an out-of-box product. No where in the description did it say that my motherboards were going to show up stacked right on top of each other and the rest of the accessories are in a random box together. Not sure if they are doing this to get out of shipping costs, but I will never buy from this company again!

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Anonymous
Order Date : 4/6/2016

Rating + 1 Poor Customer Service after error on their part...

Will not order from them again. Re used product taken from other computer and whiped then resold.

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Erin B.
Order Date : 4/1/2016

Rating + 5 Great Seller

Packaging was great. Arrived sooner than expected!

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Donald M.
Order Date : 3/16/2016

Rating + 5 Fast shipping.

Very fast shipping. The item, (EVGA psu), was packaged well and arrived here safely.

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Randy M.
Order Date : 3/26/2016

Rating + 5 Shipped fast and product as described

Would recommend to others.

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Anonymous
Order Date : 3/26/2016

Rating + 5 Great All Around!

Great description, arrived just as described & delivered right on time! Would recommend AND order from again, thanks!

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Anonymous
Order Date : 3/21/2016

Rating + 1 Avoid using this seller

They sent out wrong parts and then are more concerned with getting the part back than sending me the correct one. Horrible customer service

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    If for any reason you are dissatisfied with your purchase return the unwanted product within 30 days from the original invoice date. Product returns subject to industry standard 15% restocking fee. Shipping charges are non-refundable. Replacement cost deducted from refund for open consumable items such as toner, ink, printheads, batteries and media.

    Defective items are eligible for repair/service or exchange directly through the Original Equipment Manufacturer at no cost to you.
    Please contact the Original Equipment Manufacturer for warranty entitlement policies. Returns due to technical malfunction can only be accepted on items diagnosed defective by the Original Equipment Manufacturer's Technical Support Department.
    Product returns result in unavoidable shipping costs paid to freight carriers and restocking or handling fees charged by the manufacturer. These charges provide no benefit to pcRUSH.com and are entirely beyond our control. The pcRUSH.com Customer Care team stands ready to assist with manufacturer's warranty service, exchange and repair if any item proves defective.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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