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Seller#: 0UHOPTYVYWMA7X2BA

Hyper Microsystems Seller Profile 800-278-5250 Email This SellerEmail This Seller  See all products from Hyper Microsystems See all products from Hyper Microsystems

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (25 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 20 Reviews
newegg
80%
Good Rating + 4 2 Reviews
newegg
8%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
4%
Very Poor Rating + 1 2 Reviews
newegg
8%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Chak
Order Date : 4/20/2014

Rating + 2 several issues

1) They sent me the wrong product
2) The wrong product was used/refurbished
3) They did respond promptly to my request to return the incorrect used item, but would not pay for the shipping back to them, even though they state that they would on their fine print.
4) They stated that they did not even sell the item that I wanted to purchase, and thought I purchased, even though I have email receipts and paper receipts that confirm that they listed the item.

I am waiting for my money to be refunded in addition to the shipping costs for me to send the item back.

Did you find this review helpful? Yes No

N/A
Order Date : 6/4/2013

Rating + 4

Unit came with the wrong remote but they gladly sent me the right one.

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slyfa
Order Date : 1/1/2013

Rating + 5 Great seller

No problems with my order. Also, I received an email from them offering to resolve any issues. Clearly, they value customer satisfaction.

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PeggyK
Order Date : 11/15/2012

Rating + 5 SYLVANIA SIP1527 FM CD Stereo System

Excellent service, lightning fast shipping! Great price! My Grandson was very pleased with his Christmas present! Thank you!

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Xenotholomus
Order Date : 12/25/2012

Rating + 5 Great seller

Item came in the day is was Scheduled to, and in great condition. Would buy from again.

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Rick
Order Date : 12/4/2012

Rating + 1 Junk

Bought a CD am/fm radio and the CD player does not work!

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Happy Customer!
Order Date : 10/29/2012

Rating + 5 Excellent seller!!!

Great communication!! Follow up email was nice!! Product arrived quickly and in excellent shape!!!

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Dell XPS owner
Order Date : 10/10/2012

Rating + 5 Concerned Seller

Have never had a seller email me before and let me know to return product if not completely happy with its performance and to let them know if I am not happy with them.
Has not been 30 days yet, but so far I am completely satisfied with product (refurbished 9 inch Sylvania portable television) and have no regrets about the purchase or the seller.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    We offer 30-Day Money-Back Guarantee on every item we sell.

    If for any reason you are not happy with the item, please contact us to request a Return Merchandize Authorization (RMA) number. A Return Merchandise Authorization (RMA) number issued by us must accompany all returns. We will be unable to process an item without an RMA number.

    Buyer is responsible for return shipping. Unless we shipped the wrong item.

    Buyers must notify us within 30 days of invoice date to obtain an RMA number.

    Physically damaged or defective on arrival (DOA) items must be reported within 24 hours of arrival to qualify for a damage claim.

    RMA numbers are valid for 30 days from the date of issue.

    All returned items must not be tampered with and should have all of the parts and accessories included with the item.

    Please allow 5-7 business days for returns to be processsed once the product has been delivered to us. Refund will be issued or replacement shipped within this time frame.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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