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Precision Roller Seller Profile 800-323-9523EXT4 Email This Seller See all products from Precision Roller
Established in 1974 as a manufacturer of replacement rollers for copy machines, Precision Roller has expanded to become the supplier the industry relies on to provide access to all parts and supplies for most office machines. Not only do we supply the normal consumables such as toner, drums, rollers, etc., but we also have access to thousands of copier parts such as gears, clutches, springs, scanner cables and more. A principal source of supplies and parts for top name brands such as Brother, Canon, Copystar, HP, Konica Minolta, Kyocera Mita, Ricoh, Savin, Sharp, Xerox and many more manufacturers. We serve more than a quarter of a million customers in more than 200 countries and have over 120,000 products in stock ready to ship.
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Standard Return Policy
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.