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Seller#: 0UHOPTYVYWMA10543

Precision Roller Seller Profile 800-323-9523EXT4 Email This SellerEmail This Seller  See all products from Precision Roller See all products from Precision Roller

Established in 1974 as a manufacturer of replacement rollers for copy machines, Precision Roller has expanded to become the supplier the industry relies on to provide access to all parts and supplies for most office machines. Not only do we supply the normal consumables such as toner, drums, rollers, etc., but we also have access to thousands of copier parts such as gears, clutches, springs, scanner cables and more. A principal source of supplies and parts for top name brands such as Brother, Canon, Copystar, HP, Konica Minolta, Kyocera Mita, Ricoh, Savin, Sharp, Xerox and many more manufacturers. We serve more than a quarter of a million customers in more than 200 countries and have over 120,000 products in stock ready to ship.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (66 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 49 Reviews
Good Rating + 4 15 Reviews
Average Rating + 3 2 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 0 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Stephen Y.
Order Date : 8/29/2016

Rating + 4 Good Price but

Toner felt significantly heavier than the empty one that I was replacing; so I believe it is full. Toner Status window for the printer states that since it is not covered by the warranty the amount in the cartridge cannot be displayed correctly. As a result it says only 30% remains right off the bat. 4 Stars because I foresee issues coming when I want to continue printing with the toner that I am sure is actually in the cartridge but the firmware on the printer does not "think" is there. It may just be the inconvenience that is washed out by the price of this cartridge. Time will tell. Wish Canon wasn't so persnickety. Wish Precision came up with a work around so it shows the correct amount of remaining toner. Even if I only get to use 30% of the total toner available... its still wwwwaaaaayyyyyy cheaper per purchase than that silly Canon cartridge... Even with a holiday it shipped without much delay, despite coming across the country. Packaged professionally. No install instructions, which isn't a problem if you just pay attention to how you pulled the old one out but I could see how that could be an issue or some. Owners manual is "online" so referencing that is not convenient. Overall I think the seller did a fine job, despite the cry baby Canon fit over not using Canon toner. Repeat purchase will depend on how this printer handles this "Not a Canon toner" issue, and how inconvenient it will be to have to force the print each time. I guess I can update my review when the toner is "gone".

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Order Date : 10/2/2015

Rating + 5 Excellent Service

We received our order damaged. One call to Precision Roller and we had the new order free of charge in two days. It was determined to have been damaged in shipping! We then received a follow up letter from the company. They were great to work with.

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Order Date : 5/8/2014

Rating + 5 Good product, Shipped on time

The cartridges came on time an fit the machine perfectly. No problems and I am completely happy.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Precision Roller's 100% Satisfaction Guarantee ensures you are completely satisfied with your purchase with us. For up to 1 year on compatible toner and ink, 90 days on genuine toner and ink, and 30 days on all other products except circuit boards, if one of our items does not meet your expectations, you can return it for a replacement or a refund.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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