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Seller#: 0UHOPTYVYWMA6C9A3

Superior Dollhouse Miniatures Seller Profile 888-484-8889 Email This SellerEmail This Seller  See all products from Superior Dollhouse Miniatures See all products from Superior Dollhouse Miniatures

Superior Dollhouse Miniatures is a family owned business. We currently are adding new items everyday. We started our online presence realizing the need for an online retailer of dollhouse miniatures with a user friendly website, quality products, excellent customer service, and fast shipping.

We want to provide the best online experience that is possible to all of our customers. We enjoy hearing feedback making it possible to improve our site, selection, and processes. Please feel free to email info@superior-dollhouse-miniatures.com with your feedback.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (2 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1 Reviews
newegg
50%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 1 Reviews
newegg
50%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Miniature one
Order Date : 8/25/2013

Rating + 5 Great Seller

Super fast shipping and great miniatures, customer service is fast and responsive. Will by many more of my project items from this seller again.

Me and my Granddaughter Thank you

1 out of 1 people found this review helpful. Did you? Yes No

Mcholiwa
Order Date : 12/16/2012

Rating + 1

I never received my item. Website said it was delivered but I never received Had to go buy new christmas present. And I have not received my refund yet. Will not use ever again
Seller Response:This type of feedback is unwarranted. This person has indicated to us that she did receive her order. We shipped to the address she provided on time via USPS 9405510200986046742196. Apparently when the item arrived to her apartment building there was some mix up which we have no control over but she did finally locate her order. She has not received a refund because she has not returned the items to us as per our refund policy.

1 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    It is our #1 priority to provide quality Miniature Dollhouse products. We have many checkpoints in place to ensure that your order is correct and of the highest quality items. But from time to time things happen, and mistakes are made. In the event you receive items that were not what you expected, needed, or damaged we will except returns under the following conditions:

    1. All returns must be accompanied by a return code - you must email us at returns@superior-dollhouse-miniatures.com to get a return code within 5 days of receiving your order. We will provide you with a warehouse address and return code prior to the return.

    2. All returns must be received within 10 days of receipt of return authorization.

    3. All Items must be in resale condition, including the original packaging.

    4. Damaged items will be replaced with same or similar items only.

    5. All returns must be sent back in packaging that prevents damage to the items.

    6. Customer may be responsible for all shipping costs to return items.

    7. Special Order Items, Paint, Glue, Videos, Magazines, Catalogs, Blueprints, or Tools may not be returned.

    8. All returns are subject to a 20% restocking fee. Shipping charges are non-refundable.

    9. We reserve the right to issue store credit only for returns that are not due to damage, and for returns that are exceptions made outside the above criteria. Store credits are valid for 90 days
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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