Superior Dollhouse Miniatures Seller Profile
888-484-8889
|
|||||||||||||||||||||||||||||
Email This Seller
See all products from Superior Dollhouse Miniatures
|
Review Summary
(1
Reviews
):
 
  
|
||||
| Excellent |
|
0 Reviews |
|
|
| Good |
|
0 Reviews |
|
|
| Average |
|
0 Reviews |
|
|
| Poor |
|
0 Reviews |
|
|
| Very Poor |
|
1 Reviews |
|
|
| Reviewer | Seller Review |
|
12/31/2012 1:39:33 AM
I never received my item. Website said it was delivered but I never received Had to go buy new christmas present. And I have not received my refund yet. Will not use ever again
Seller Response:This type of feedback is unwarranted. This person has indicated to us that she did receive her order. We shipped to the address she provided on time via USPS 9405510200986046742196. Apparently when the item arrived to her apartment building there was some mix up which we have no control over but she did finally locate her order. She has not received a refund because she has not returned the items to us as per our refund policy.
Did you find this review helpful?
|
Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 15.00%
RMA Policy
- It is our #1 priority to provide quality Miniature Dollhouse products. We have many checkpoints in place to ensure that your order is correct and of the highest quality items. But from time to time things happen, and mistakes are made. In the event you receive items that were not what you expected, needed, or damaged we will except returns under the following conditions:
1. All returns must be accompanied by a return code - you must email us at returns@superior-dollhouse-miniatures.com to get a return code within 5 days of receiving your order. We will provide you with a warehouse address and return code prior to the return.
2. All returns must be received within 10 days of receipt of return authorization.
3. All Items must be in resale condition, including the original packaging.
4. Damaged items will be replaced with same or similar items only.
5. All returns must be sent back in packaging that prevents damage to the items.
6. Customer may be responsible for all shipping costs to return items.
7. Special Order Items, Paint, Glue, Videos, Magazines, Catalogs, Blueprints, or Tools may not be returned.
8. All returns are subject to a 20% restocking fee. Shipping charges are non-refundable.
9. We reserve the right to issue store credit only for returns that are not due to damage, and for returns that are exceptions made outside the above criteria. Store credits are valid for 90 days
RMA instructions
- Please email info@superior-dollhouse-miniatures.com for an RMA number prior to returning any merchandise.
