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Seller#: 0UHOPTYV4UKC106CC

Hisgadget Seller Profile 888-530-9912 Email This SellerEmail This Seller  See all products from Hisgadget See all products from Hisgadget

We are a professional vendor for large scope of high quality electronic products, including computer accessories, consumer electronics, LED, etc. We strive to bring our buyers the best buying experience by providing top-notch customer service and best quality products with competitive pricing. Thanks for shopping Hisgadget.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (782 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 502 Reviews
newegg
64%
Good Rating + 4 130 Reviews
newegg
17%
Average Rating + 3 48 Reviews
newegg
6%
Poor Rating + 2 19 Reviews
newegg
2%
Very Poor Rating + 1 83 Reviews
newegg
11%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 1/2/2015

Rating + 1 Don't Stand Behind Their Products

I bought 3 bar code readers from them and they seemed to work great for the first few months, however, the more we used the product, the more unreliable they became.. I contacted Hisgadget and they sent me new ones under warranty. However, the new ones had the same problems.

Our staff became so tired of them not working, that they went back to our old wired scanners. I requested to get a refund because they are utterly worthless because they are unreliable. Hisgadget said they wouldn't refund me my money because it was past their 30 day policy. The thing that up set me is it took more then 30 days to find out they were junk.

So, I figured I would compromise, I offered to return them and buy bigger, better, and way more expensive ones if they would give me a credit for the three I already bought....Yep, you guest it, they refused. So now I'm stuck with 3 bar code scanners that I can't use because Hisgadget won't stand behind them. I won't be buying anything from them again.

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griff
Order Date : 2/18/2015

Rating + 5 esky 300 training collar

I like the product. The remote had a malfunction at 6 weeks so I contacted hisgadet and a replacement remote was sent immediately. They gave a prompt, courteous response to my email about my problem and took care of me. I'll shop here again.

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George L
Order Date : 3/30/2015

Rating + 4 Great, Quick Customer Service!

I had shipping damage on an item I bought through NewEgg and sold by HISGadgets. Customer service was very understanding and very quick to reply about my situation. They were more than happy to replace the product, and quickly too!

The item was a 5'x7' vinyl car wrap which was bent. Although it could have had better packaging, I'm very happy all the same that they are willing to replace it!

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grandfinalemike
Order Date : 3/18/2015

Rating + 5 cool keyboard and great company

just ordered this keyboard for my android box, it was exactly what I was hoping for. Controlling the media box was easy with this device. Hisgadget was a great company to do business with, they were very responsive to any questions that I had with them. Will definitely buy from them again.

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Tyler Q
Order Date : 3/30/2015

Rating + 5 Great products and service.

I started with 1 UPC scanner, and have since bought 3 more. The setup was super intuitive.
I'm using the devices for Point of Sale systems at trade shows for 2 different companies and sometimes working at 3 shows on a weekend. The Scanners work immediately with great precision and have exceeded my expectations for the price. The blue tooth has been extremely reliable on both my desktop and on the ipad 2's that I've been connecting to. I've tried Barcode convention 39 for most uses, and then on occassion needed 128 standards, all have worked well. The battery shelf life has been great, I've not yet charged it and i've been consistently using it through out the day for about two weeks now. Resetting the device to repair to a new device take less than 2 minutes on average and I've done over 20 times now through various demos to other staff and training all with ease, no unexpected hiccups. Best upc gun i've tried to date, out of 4 manufactures. Note: I bought these on sale at $69.99 each

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Firedude226
Order Date : 3/26/2015

Rating + 5 Smooth transaction

Good communication with seller and easy to work with

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PackageNotFound
Order Date : 3/6/2015

Rating + 5 USPS issues, seller went above and beyond

to help sort them out. Not the smoothest transaction but you only see real customer service when things go awry. Thanks, much appreciated.

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Patrick R.
Order Date : 3/18/2015

Rating + 5 DOA, but...

I ordered the mini touch keyboard, but when it arrived, I could not get it to connect to any computer; I tried 3. I contacted Hisgadget Customer Service, and the response was impressive. Ellen confirmed my newegg purchase, and then notified me they were sending out a replacement unit at their cost. This was on Wednesday 3-25, and Monday 3-30, I received the new unit. After letting the device partially charge, I ran a connectivity test, and everything works perfectly. Thank you Newegg for offering products with great customer service. Thank you Hisgadget for providing that service. I hope, going forward, I will still be pleased with this little device.
Update: After connecting to my HTPC, the device is functioning properly!

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Ry
Order Date : 2/23/2015

Rating + 4 Great Customer Service!

I ordered an 85W Apple MagSafe Replacement Charger and it worked great for about a month. Then out of the blue, the charger quit working on me. I contacted this seller immediately and they responded to me promptly. The seller immediately sent me a new charger and informed me that I did not have to return the broken charger to them, no questions asked. I was thrilled that the seller was so courteous and accommodating to me during my issue. I would have given them five eggs, but I feel as though I cannot because the product they originally sent me did not work. However, they had superb customer service! That is why I gave them four eggs.

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PCtechTX
Order Date : 3/5/2015

Rating + 5 World class customer service!

I had a problem with a device I owned for about 10 months, Hisgadget Inc. not only replaced my device, but they upgraded it at absolutely NO COST to me. I received my upgraded replacement within a few days of contact them.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We provide 30 day money back guarantee for all products we sell. Within the 30 day money back period, you may return the item back for refund for any reason (may subject to 15% restocking fee plus the shipping cost if the reason of the return is not our mistake). All products also come with one year replacement warranty. Within the warranty period, if the product is defective, you may return the item to us for exchange.

    Please note that we only accept returns with authorization. Please contact us to get an RMA number, before returning the package to us. Unauthorized returns may not be recognized or processed.

    If you have any other questions, please contact us with the order number and a brief message of your request.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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