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Seller#: 0UHOPTYV4UKC680CA

AnkerDirect Seller Profile 800-988-7973 Email This SellerEmail This Seller  See all products from AnkerDirect See all products from AnkerDirect

AnkerDirect offers a wide selection of quality mobile power, networking, and connectivity solutions. With a passion for innovation and customer satisfaction, the AnkerDirect team is constantly improving upon its products and operations to deliver the best experience to its valued customers.

Our Service Commitment
100% customer satisfaction and beyond

Quick Responses
Call us at 1-800-988-7973 (US) Mon - Fri 9AM - 5PM PST
Or contact us at support@ ianker.com for a response within 8 hours

Thoughtful Service
Personal and customized answers to your questions

Full Support
Around-the-clock team of professionals ready to fulfill your order promptly and accurately

AnkerDirect -- formerly known as LaptopMate -- is the exclusive Amazon retailer for Anker® brand products.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (33 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 26 Reviews
newegg
79%
Good Rating + 4 5 Reviews
newegg
15%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 2 Reviews
newegg
6%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
i_like_turtles
Order Date : 6/22/2013

Rating + 5 Ext Backup Battery.

-Correct item.
-Arrived at least 1 day earlier than I'd expected.
-Functions properly.
-Good capacity at that price-point..I'm happy.
-Flashlight requires you to hold button for a few seconds, alleviating my initial concerns that I'd accidentally turn it on while inside my pocket.

Sidenote: The provided USB cables are a little less than optimal. They're a little thin in the actual fullsize-USB, interior-aperture area..makes for a very tight fit that could conceivably cause premature wear to the device's connector.

But I didn't buy this item for the included cables.

I use one of my own, and all is well :)

Did you find this review helpful? Yes No

mharrolle
Order Date : 4/11/2013

Rating + 5 Excellent!

Fast delivery. Excellent product.

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N/A
Order Date : 12/19/2012

Rating + 1 Non-Responsive

Seller never delivered product. Newegg charged my credit card. Newegg would not help. Laptopmate.com did not respond to emails. Did not answer the phone. Did not return messages.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 11/14/2012

Rating + 5 Great Service - Made it right

We had a problem with the initial delivery and this seller made it right by reshipping it so we could receive the product. Their customer service was excellent and prompt in taking care of our problem and the product itself (an Anker 3200 external battery pack) is also an outstanding value.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    If you find that the shipped product doesn't work as described within our 30-day money-back guarantee period, we will be happy to issue you an exchange or full refund and pay for the return shipping of the unit.

    If you find that the product doesn't work after the 30-day guarantee period but within its warranty period (typically 12-18 months), we will take full responsibility to offer you an exchange.

    If, however, the reason for return is an incorrectly ordered model number OR damage due to improper installation, we will still be willing to send a replacement OR refund your original costs minus the cost of shipping. Note that most of our listings offer "free shipping," but we do pay for the $6.99 shipping and handling costs associated with each order. In the case of customer error, we will deduct this cost and also the return shipping cost from the refund.

    If at any time you have questions regarding your order, please email us at support@ianker.com.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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