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HQ-Cam Seller Profile 657-549-2288 Email This Seller See all products from HQ-Cam
HQ-Cam is an online based company committed to becoming one of the largest marketplaces in the security surveillance industry by providing you with incomparable prices, expeditious delivery service, and excellent customer service and tech support. We guarantee you the lowest prices in the industry.
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Standard Return Policy
Items with no product quality problems will NOT be eligible for refund.
Products with quality defects can be returned and refunded within 14 days.
Products with quality defects can be returned and replaced within 30 days.
Products with quality defects can be returned and repaired within 1 year.
* Original Packaging Required
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.