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Gotham Hydroponics Seller Profile 845-504-5723 Email This Seller See all products from Gotham Hydroponics
How can we improve your harvest? For over 10 years Gotham Hydroponics has been at the forefront of cutting edge technology in the Hydro world. We are an international seller of all varieties of products for the indoor gardener. From LED grow lights to traditional High Pressure Sodium to hydro systems to fans and filters to nutrients, we have anything you could possibly imagine. If you're in the area, visit us. If you have questions, call us. No customer is too big or too small.
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Standard Return Policy
S/H is not refundable.
Refund does not include Shipping & newegg fees. 10% Restocking fee applies.
All items are processed by our returns team in 5-10 business days of receipt.
Before making a return, please call: 845-504-5723 for Return Instructions.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.