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Mobile Karma Seller Profile 866-456-9624 Email This Seller See all products from Mobile Karma
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Mobile Karma is the preeminent seller of refurbished and new cellular phones, tablets, and mobile accessories. We are a seller committed to sustainable conduct. By offering certified refurbished electronic products, we are enabling the further use of mobile devices and preventing the otherwise discarding of these electronic devices to landfills. We also take great care and give utmost attention to our products and customer service, so that when the time is right for you to buy a phone, tablet, netbook, and/or laptop we're ready to help!
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
If there is a problem with your order, please contact us at firstname.lastname@example.org or reach us at 1-800-456-9624 between 8:00am and 5:00 pm EST, Monday through Friday. We'd love the opportunity to fix the issue for you.
If there seems to be a mechanical, electrical, or programming problem with your device, DO NOT attempt to repair or try to unlock it yourself or take it to a third party for repair without first contacting us. This will automatically void our warranty. We do not reimburse for third party repairs or purchases. We make all efforts to ensure that the products received are as described.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.