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Seller#: 0UHOPTYVC9RJ1079B

Etekcity Seller Profile 657-500-1872 Email This SellerEmail This Seller  See all products from Etekcity See all products from Etekcity

Etekcity is an internet-based retailer/wholesaler located in the United States serving a wide customer base domestically and internationally. Our goal is to help you find high quality products at low costs. We believe simplicity is key and hope to improve your quality of life with our products.

We do our best to satisfy our customers so please feel free to contact us if you have any questions or concerns.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (23 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 12 Reviews
newegg
52%
Good Rating + 4 2 Reviews
newegg
9%
Average Rating + 3 1 Reviews
newegg
4%
Poor Rating + 2 2 Reviews
newegg
9%
Very Poor Rating + 1 6 Reviews
newegg
26%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Bhig Baus
Order Date : 10/18/2014

Rating + 2 Wasn't even the mouse I ordered

Mouse itself isn't awful but it wasn't even the mouse I ordered. I have the mouse I did order, or a broken one anyway, and when comparing the two, the mouse I did get is a bit heavier than the one I ordered, so it's not what I would call trading up or anything.

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C
Order Date : 10/6/2014

Rating + 2 Mixed

I was very displeased when I first received my order. Due to a warehouse error, everyone that ordered this mouse was instead sent a completely different product which happened to be a cheap wireless mouse. After contacting EtekCity I was told of the warehouse mishap and was reordered the correct product. 7 more days went by and still no mouse. I again reach out and call EtekCity but could not get ahold of them. I left a message and 2 days later got a return call. Apparently they shipped the mouse to a different state somehow... The representative was very nice and professional and reordered the mouse i bought for the 3rd time. 6 days later I finally received the product I paid for!! I absolutely love the mouse and Etekcity really did a good job working with me to get the problems solved however I am disappointed that there was no 2 day shipping after they messed up sending the mouse twice. It took 20 days to get the correct product. Happy with mouse but not so happy with EtekCity.

0 out of 1 people found this review helpful. Did you? Yes No

play4tokens
Order Date : 9/30/2014

Rating + 1 SLOW

I order September 30th, today is October 20t and still don't have my order from this guys.

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edchicago
Order Date : 7/18/2014

Rating + 1 Bad product No way to contact seller

I bought a wireless remote outlet (3 pack)
after 3 weeks one outlet stopped working,sent 2 RMA mails and after a week no response,tried to call to the number they have but doesn't exist
Had to talk with Newegg customer service and they are taking care of my problem,even newegg tried to contact Etekcity and no luck.
Now i am stuck with a no working product
BAD SELLER NO WAY TO CONTACT ETEKCITY

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N/A
Order Date : 7/2/2014

Rating + 5 incredible turnover!

I ordered the mouse on 7-2, late afternoon, within about 30 minutes I had confirmation and a tracking number.
With the Holidays coming up I expected I would get it the
first of the week (7-7) BUT, much better than that, I got the mouse on 7-5 incredible handling and turn-over 5 eggs all day, and the mouse is the best I've ever used as well (Etekcity Scroll II wired gaming mouse)

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Wilbur217
Order Date : 6/11/2014

Rating + 5 High quality products

Fast shipping. Product works great. Would buy from them again.

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N/A
Order Date : 6/23/2014

Rating + 1 Unprofessional packing

Using only a small bubble bag to ship 8x 1TB 2.5" SATA HDD. 3 of them were defective when received. Have to request RMA process for refund. Very unprofessional on shipping caused Big trouble.

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N/A
Order Date : 3/19/2014

Rating + 5 Shipped Quickly

Order arrived in just a day or two.

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N/A
Order Date : 3/2/2014

Rating + 4 Good service.

The mouse that was sent to me had a problem with the mouse scroll. However, they promptly responded to my issue and quickly replaced my mouse.

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Mike C
Order Date : 2/22/2014

Rating + 5 Works like a Charm!

Very Easy to use and great Customer Service! Highly recommended!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    RMA Policy

    We are sorry if you have to file an RMA (Return Merchandise Authorization) request. In order to help you to get your replacement/exchange/refund as smoothly as possible, please read the policies below carefully in advance. Thank You.

    RMA’s must be approved by Etekcity Corporation in order to be valid and honored. Please note that our RMA department will not process your return without the RMA number. Customer must carefully pack items being returned as if they were new and working. Failure to do so may invalidate both the RMA and the warranty.

    For a replacement or exchange:
    o After receiving the returned package, our RMA department will process the RMA as well as inspect the returned items. You will receive the new item within 3-7 business after we have received and inspected your return.

    For a refund:
    o After receiving the returned package, our RMA department will process the RMA as well as inspect the returned items. If the return passes inspection we will issue the refund within 3 business days. Please note that if the returned item is working properly, the original shipping cost we paid may be deducted from the refund. Also, a 15% restocking fee may be accessed in certain situations.

    Warranty Information:
    o Please refer to the specific warranty information in the listing for each product.For those products supported by Etekcity Corporation, each party will be responsible for one way shipping during the warranty period. Etekcity Corporation is not responsible for applicable international tariffs such as broker fees and customs duties.

    o An RMA (Return Merchandise Authorization) number must be issued in order to process a replacement or to authorize a return for warranty repair. Please contact us for a Return Material Authorization (RMA) number.

    o Etekcity Corporation will, at its sole option, replace or repair the defective unit with a replacement after the defective unit is received. Once the product is received, Etekcity Corporation will send out a replacement unit to the customer by ground service (subject to inventory availability). Please do not return any unauthorized items to Etekcity Corporation, as they will be refused. The RMA number must be included on the outside label of your shipping box. Our warehouse is not authorized to accept returns without an RMA number on the shipping label.

    o If there is a Manufacturer Direct Warranty, please return the unit directly to Manufacturer.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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