Skip to: |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Sign up today for a 30-day free trial of Newegg Premier
  • Shipping Destination: United States
  • Wish List
  • Feedback
  • Help
Search all
Search
Home
Home > 
Review Center > 
Seller#: 0UHOPTYVC9RJ1079B

Etekcity Seller Profile 515-598-7282 Email This SellerEmail This Seller  See all products from Etekcity See all products from Etekcity

Etekcity is an internet-based retailer/wholesaler located in the United States serving a wide customer base domestically and internationally. Our goal is to help you find high quality products at low costs. We believe simplicity is key and hope to improve your quality of life with our products.

We do our best to satisfy our customers so please feel free to contact us if you have any questions or concerns.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (19 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 12 Reviews
newegg
63%
Good Rating + 4 2 Reviews
newegg
11%
Average Rating + 3 1 Reviews
newegg
5%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 4 Reviews
newegg
21%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
N/A
Order Date : 7/2/2014

Rating + 5 incredible turnover!

I ordered the mouse on 7-2, late afternoon, within about 30 minutes I had confirmation and a tracking number.
With the Holidays coming up I expected I would get it the
first of the week (7-7) BUT, much better than that, I got the mouse on 7-5 incredible handling and turn-over 5 eggs all day, and the mouse is the best I've ever used as well (Etekcity Scroll II wired gaming mouse)

Did you find this review helpful? Yes No

Wilbur217
Order Date : 6/11/2014

Rating + 5 High quality products

Fast shipping. Product works great. Would buy from them again.

Did you find this review helpful? Yes No

N/A
Order Date : 6/23/2014

Rating + 1 Unprofessional packing

Using only a small bubble bag to ship 8x 1TB 2.5" SATA HDD. 3 of them were defective when received. Have to request RMA process for refund. Very unprofessional on shipping caused Big trouble.

Did you find this review helpful? Yes No

N/A
Order Date : 3/19/2014

Rating + 5 Shipped Quickly

Order arrived in just a day or two.

Did you find this review helpful? Yes No

N/A
Order Date : 3/2/2014

Rating + 4 Good service.

The mouse that was sent to me had a problem with the mouse scroll. However, they promptly responded to my issue and quickly replaced my mouse.

Did you find this review helpful? Yes No

Mike C
Order Date : 2/22/2014

Rating + 5 Works like a Charm!

Very Easy to use and great Customer Service! Highly recommended!

Did you find this review helpful? Yes No

Yup_Its_me
Order Date : 12/29/2013

Rating + 5 Awesome Seller/Company

This is an awesome company. They sent me a power adapter without issue once I explained my issue. They were quick to respond (within 24 hours) and courteous. I will buy from them again!

Did you find this review helpful? Yes No

Nick
Order Date : 12/17/2013

Rating + 5 Great Seller

Item didnt come with a power supply but i emailed the seller and they sent one even though the add said it did not come with one! Great Seller!!!!

Did you find this review helpful? Yes No

N/A
Order Date : 12/11/2013

Rating + 5 Would buy from again!

Received the item in just a few days in southern california. Was supposed to get here monday by USPS but came the saturday prior. Great product!

Did you find this review helpful? Yes No

jreed336
Order Date : 12/2/2013

Rating + 5 No problems on Xbox HDD

Received very quickly, works with no problems at all.
Thanks!

Did you find this review helpful? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    RMA Policy

    We are sorry if you have to file an RMA (Return Merchandise Authorization) request. In order to help you to get your replacement/exchange/refund as smoothly as possible, please read the policies below carefully in advance. Thank You.

    RMA’s must be approved by Etekcity Corporation in order to be valid and honored. Please note that our RMA department will not process your return without the RMA number. Customer must carefully pack items being returned as if they were new and working. Failure to do so may invalidate both the RMA and the warranty.

    For a replacement or exchange:
    o After receiving the returned package, our RMA department will process the RMA as well as inspect the returned items. You will receive the new item within 3-7 business after we have received and inspected your return.

    For a refund:
    o After receiving the returned package, our RMA department will process the RMA as well as inspect the returned items. If the return passes inspection we will issue the refund within 3 business days. Please note that if the returned item is working properly, the original shipping cost we paid may be deducted from the refund. Also, a 15% restocking fee may be accessed in certain situations.

    Warranty Information:
    o Please refer to the specific warranty information in the listing for each product.For those products supported by Etekcity Corporation, each party will be responsible for one way shipping during the warranty period. Etekcity Corporation is not responsible for applicable international tariffs such as broker fees and customs duties.

    o An RMA (Return Merchandise Authorization) number must be issued in order to process a replacement or to authorize a return for warranty repair. Please contact us for a Return Material Authorization (RMA) number.

    o Etekcity Corporation will, at its sole option, replace or repair the defective unit with a replacement after the defective unit is received. Once the product is received, Etekcity Corporation will send out a replacement unit to the customer by ground service (subject to inventory availability). Please do not return any unauthorized items to Etekcity Corporation, as they will be refused. The RMA number must be included on the outside label of your shipping box. Our warehouse is not authorized to accept returns without an RMA number on the shipping label.

    o If there is a Manufacturer Direct Warranty, please return the unit directly to Manufacturer.
RMA instructions
    RMA Instructions:

    1. Contact us via email at: www.support@etekcity.com and explain your situation.
    2. If approved, you will be assigned an RMA number.
    3. Put the RMA on the shipping label and send the item back.
    4. Please provide prompt correspondence with our RMA department throughout the process.
Shop by Region: United States | Canada | China
VeriSign Click for the BBB Business Review of this Computers - Supplies & Parts in Whittier CAThis site protected by Trustwave's Trusted Commerce program Inc500
Policy & Agreement | Privacy Policy  © 2000-2014 Newegg Inc.  All rights reserved.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site. nassau