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Samy's Camera Seller Profile 800-321-4726 Email This Seller See all products from Samy's Camera
For almost 35 years, Samy's Camera has been the leader in sales of high quality imaging products and the ultimate resource for the professional and amateur photographer. Knowledgeable sales staff, exceptional customer service, and an impressive up-to-date inventory are the reasons that Samy's Camera enjoys a loyal following. Samy founded Samy's Camera in 1976 with a vision for a full service store. This vision is exemplified in all of our locations including our flagship store on Fairfax Boulevard, with three floors stocked with the latest and most exciting selection of photographic, video and electronics equipment available.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
• Return or exchange must be made within 30 calendar days of purchase
• Provide the original receipt.
• All returned or exchanged items must be in new condition, in their original box, and must include all packaging materials, blank warranty card, manuals, and all accessories.
• Defective merchandise can be exchanged within 30 days of purchase as long as you have the original packaging and warranty card and the warranty card has not been filled out.
• If you paid with a credit card, your refund will be credited to the same credit card. Please allow 7-10 days for the credit to appear on your credit card account.
• If you paid with a check, we will issue a refund check, mailed after 10 business days from the deposit date of your check or 10 business days from the date of your return.
• Shipping charge is not refundable.
No Exchange or returns are permitted on the following:
• All consumable items such as film, photo paper, all moisture, heat, x-rays, magnetic and other light sensitive materials, tapes, paper, seamless paper, bulbs, chemistry, video dv and mini dv tapes, digital software, and digital printers.
• Canvas backgrounds
• Open blister packaged items
• Open Apple brand products
• Any open CD, DVD, computer software, memory cards, ink cartridges, batteries, and filters, unless defective
• Any Special Order merchandise.
• Any computers modified or built to customer specifications.
• Samy's Camera gift cards may be used for merchandise only and cannot be redeemed for cash, except where the cash value or balance is less than $10.00
• Items that have been damaged through customer use or abuse.
If conditions are not met, Samy’s Camera Inc reserves the right to refuse the return or charge a restocking fee up to 15%. For complete exchange and return policies, please visit www.samys.com.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.