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Seller#: 0UHOPTYVKF2H5456B

UniGadgets Seller Profile 626-768-3585 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from UniGadgets See all products from UniGadgets

Thank you for shopping with UniGadgets. UniGadgets specializes in distributing of unique innovative gadgets. We undertake a rigid ISO9001 quality assurance system to ensure producing reliable products constantly. Most of our products are compliant with major international standards such as GS, CE, EMC, RoHS, UL, FCC, FDA, etc. We commit ourselves to the development of healthcare, fitness, sporting, security, executive gifts and environmental-friendly products to improve the living quality of every day. With skilled tech-support personnel and dedicated sales team, we are able to present quality merchandise at competitive price with the philosophy of what we do, we do better. With our 45,000 SFT of fulfillment center located in Los Angeles California, we are able to provide you reliable quality products and excellent service and will make your purchase a most impressive one.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (8 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 4 Reviews
Good Rating + 4 2 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 1 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 12/13/2014

Rating + 5 Completely satisfied

My wife has back pain from time to time. So, I purchased this back massage for her. Shipping was prompt and My wife absolutely loves this thing.

Did you find this review helpful? Yes No

I use 10 minutes aft
Order Date : 8/24/2014

Rating + 2 I use 10 minutes after because of overheating, stop working. I did like returns.

I use 10 minutes after because of overheating, stop working.
I did like returns.

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Order Date : 12/15/2013

Rating + 5 Great Price, Quick Shipping!

For such a large package, this was very quick and efficient shipping! Amazing seller!

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 9/14/2013

Rating + 1 Missing Remote - Useless

You know something is really wrong if I finally review an item after spending hundreds of thousands of dollars here! Came without the wireless remote. So the unit can not even be turned on. Apparently this happened to shoppers on other websites that bought the same item. The seller here was horrible to deal with. I ended up having to request a refund via Newegg. DO NOT WASTE YOUR TIME & MONEY! And be wary of Marketplace purchases, you are dealing with random companies, not Newegg.

2 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    If you receive product with defect, we will gladly accept exchange within 30 days from receipt of merchandise with the terms below:

    1): We only accept return for exchange for manufacturing or workmanship defect. All returns must have all accessories included as it was shipped from our warehouse. You must email us for RMA# (Return Authorization Number) and tell us reason for return prior to send back product. No return will be accepted without RMA# on the package.

    2): Customer is responsible for paying shipping costs both ways when returning an item (refundable for manufacturing defective return). 15% restocking fee will be applied if an item being returned is not related to manufacturing defect. We do not accept return for promotion items with free shipping.

    3): We are not responsible for your purchase if you ordered the wrong item. Initial and return shipping will be paid by the customer and a 15% restocking fee will also be assessed if you want to return it. Please contact us for a return authorization prior to sending the merchandise back. Opened items cannot be returned. An item is considered open if the manufacturer's original package has been open or cut or the item has been removed from its original packaging for any length of time. If it is determined that item has been opened, the return will not be accepted.

    4): All issues, e.g., a customer feels an incorrect item or model was shipped or the condition of item was not as described, must be reported to us within 10 days of the confirmed delivery date of the package. If the issue is not reported within that time-frame, we will be unable to research and try to resolve the issue.

    5): Exchange for defective items: Items that arrives defective may be exchanged for the identical item. Please e-mail us details of the problem and contact us for RMA#. We will send out a replacement item upon issuance of a Return Authorization and receipt of the defective unit. You will not be responsible for shipping when replacing a defective item.

    6): Shipping damage: If you receive an item that was damaged in shipping, contact us within the next business day so that we can resolve the situation quickly. Please retain the item and all the original packaging materials so that you can send them back for a replacement item.

    7): Cancellation requests can take up to a full business day to research and process. Your order may still ship according to your original instructions within this time-frame even if a cancellation request is submitted. Please contact your Seller to request a cancellation.

    8) For product technical information, please email us with your inquiry:

    Note: For all massagers and personal care items, due to the hygiene or rehabilitation nature of product, it is non-returnable.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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