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Dazadi.com Seller Profile 888-382-4537 Email This Seller See all products from Dazadi.com
We believe in the power of awesome. We believe in having good times with good people, and enjoying the most awesome stuff around the house - together. We also believe that finding things to make your home awesome shouldn't be overwhelming, it should be easy.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
At Dazadi, we believe your online shopping experience should be awesome from the first click to the first dunk. Our goal is total satisfaction - that's why we make returning your item as easy as possible! We will always refund the full price of the item as long as it's unused and in its original packaging.
Please just follow these simple instructions:
Request a Return Merchandise Authorization (RMA) number: We need this number to process your return. To obtain an RMA number, see our super simple instructions below.
Ship your item to our Return Center (address listed below): The helpful Customer Service Associates at Dazad will get you the appropriate shipping labels. The discounted return shipping cost will be deducted from your refund.
Pay no restocking fee: It's never awesome to pay for the same item twice. Dazadi does not charge a restocking fee on any returned item, as long as it's returned in new, unused condition and in its original packaging.
What items are eligible for return?
Most of Dazadi's awesome selection can be returned within 30 days of receiving your item(s) as long as it's returned in unused condition and in its original packaging. Sorry, we can't offer refunds on products that show clear signs of use. Additional restrictions may apply. Please contact us for more information.
How do I return an eligible item?
The return process is easy:
Contact Dazadi for a Return Merchandise Authorization (RMA).
Pack up the item(s) to be returned in the original packaging and attach the shipping label to the carton.
Follow the simple return instructions included with the RMA.
Let us know if you have any questions or concerns.
How do I obtain an RMA number?
A Return Merchandise Authorization (RMA) number can be obtained in one of three ways:
If you purchased directly from Dazadi, log on to My Account, click the link for the order you'd like to return and follow the instructions provided.
Call Dazadi Customer Service at 888-460-7920
Can I use a shipping company or carrier of my choice to return an item?
Yes, but you still have to get an RMA number from Dazadi before shipping. After you receive your RMA number, ship your item(s) back to our Return Center at this address:
Dazadi Returns c/o Tradeport
RMA# [ include your RMA number here ]
22 CANAL ST STE 125
SOMERSWORTH, NH 03878
Please ship the item using a dependable carrier who can provide tracking, insurance and proof of delivery in order to ensure that your item is received in the best possible condition. Dazadi is not responsible for shipments lost during return shipping or damage resulting from improper handling or improper packaging.
Please do not send returns to Dazadi's corporate headquarters or any address you may find in your original shipping documents. Dazadi may decide that a refund can be issued without a return. If this is the case, a Customer Service Associate will let you know that you that you don't have to ship the item back for a refund.
Can I refuse a delivery?
No. Returns need to have a Return Merchandise Authorization (RMA) number. Sorry, we can't issue refunds for returns that don't follow our return procedure.
Does Dazadi charge a restocking fee?
No. At Dazadi, we want to make the return experience as painless as possible. We do not charge a restocking fee on any returned item, as long as it's returned in new, unused condition and in its original packaging. Items with Free Shipping will be refunded in full. Other items will be refunded the item price only, not including the original shipping costs.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.