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Brillotech Seller Profile 662-694-1432 Email This SellerEmail This Seller  See all products from Brillotech See all products from Brillotech

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (78 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 45 Reviews
Good Rating + 4 18 Reviews
Average Rating + 3 1 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 13 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 7/10/2015

Rating + 1 Seller doesn't ship

The seller marked the package as shipped immediately, but didn't actually give the package to the USPS for another TWELVE DAYS. I will never purchase from this seller again.

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Order Date : 7/19/2015

Rating + 1 A Joke

Do not buy from this company. Seller is incredibly unprofessional and refuses to answer communications until newegg is forced to step in, Never ship out products on time, and I'm still awaiting a refund for my phone case that was never sent. If I could leave negative eggs for these clowns, I would. Avoid like the bubonic plague.

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Order Date : 7/10/2015

Rating + 1 Seller is unprofessional and unreliable

Eleven days after I placed my order it has not yet been shipped. Upon contacting the seller they provided me with a story that seemed made up, and indicated the package would be shipping "a few days late". It's already been ELEVEN DAYS. Don't buy from this seller.

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Order Date : 1/6/2015

Rating + 5 Love the case!

Others have mentioned they didn't like the built in screen protector and had cut it out. Personally, I like it. It's there for a reason. If you're looking for an excellent Otterbox Defender alternative, check out this case. Very well made and MUCH less expensive than the OB. BTW...great seller. Fast Shipping!

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Order Date : 12/27/2014

Rating + 5 Perfect!

Seller chipped what I ordered in a timely fashion. Case was as described in brand new condition. Very satisfied.

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Order Date : 12/1/2014

Rating + 1 Sales order number: 220009317

I am very dissatisfied with Brillotech. Not only did I receive the wrong color of the product I ordered, I still have not received a replacement or credit for my order. I will not ever be using this service or ordering from this company again.

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Order Date : 12/2/2014

Rating + 1 Do not give this seller your business.

Terrible. Order did not ship for over a week, and there was no reply to my email.

Don't bother, Brillotech a waste of your time and money.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 9/21/2014

Rating + 1 Long shipping delay and no response from support.

This seller took weeks to ship my item, never updated the shipping status beyond "pre-shipment", and did not respond at all to requests for a shipping update or the eventual order cancellation. I finally ordered the item elsewhere only to have this seller's shipment arrive unannounced on the same day. Extremely displeased with both the long shipping delay and the total lack of communication from this seller.

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Order Date : 9/24/2014

Rating + 1 Would not answer

I tried to cancel my order 12 hours before the payment was fully processed or shipped and the seller did not respond.

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Order Date : 9/18/2014

Rating + 1 BAD

I ordered a tablet case from billotech and i still have not received it. Very long wait on products like this are a no no!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    You may return new, unopened items within 30 days of shipping date for a full refund. Items should be returned in their original product packaging. If it is not our error, the shipping cost will be deducted from your refund. We'll pay the return shipping costs if the return is a result of our error. If returned item was used or the original box was opened, a 20% restocking fee plus shipping cost will be deducted from your refund.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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