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Brillotech Seller Profile 615-942-6917 Email This SellerEmail This Seller  See all products from Brillotech See all products from Brillotech

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (38 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 20 Reviews
Good Rating + 4 11 Reviews
Average Rating + 3 1 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 5 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 9/21/2014

Rating + 1 Long shipping delay and no response from support.

This seller took weeks to ship my item, never updated the shipping status beyond "pre-shipment", and did not respond at all to requests for a shipping update or the eventual order cancellation. I finally ordered the item elsewhere only to have this seller's shipment arrive unannounced on the same day. Extremely displeased with both the long shipping delay and the total lack of communication from this seller.

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Order Date : 9/24/2014

Rating + 1 Would not answer

I tried to cancel my order 12 hours before the payment was fully processed or shipped and the seller did not respond.

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Order Date : 9/18/2014

Rating + 1 BAD

I ordered a tablet case from billotech and i still have not received it. Very long wait on products like this are a no no!

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Order Date : 4/4/2014

Rating + 5 Fast Shipping. Quality Product

Ordered a case for my Venue 8 Android Tablet. Was shipped fast. Good price.

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Order Date : 2/23/2014

Rating + 3

Shipping ticket was issued within two days of order but no indication on tracking record of it being received by USPS for over a week.

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Order Date : 1/13/2014

Rating + 5 Great Seller

I ordered the Supcase for my Moto X from Brillotech. The case came as described (great case, too!) and shipping was fast. Thank you!

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Order Date : 1/6/2014

Rating + 1 Long process !!!

Ordered jan 6 , processed jan 7'. Shipped jan 14 according to USPS .

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Order Date : 12/29/2013

Rating + 4

Ordered two phone cases from this company and initially, only one arrived. Contacted the seller and they apologized and promptly shipped out the missing case. Aside from that, not much else to say. Would do business again.

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Order Date : 9/30/2013

Rating + 2 Get What You Pay For

Product arrived with scuff-marks or burn marks of some sort. Looks like it has already been used for about a year. The seller provided an incorrect tracking number as well. I would not recommend this to a friend. Sometimes there's reasons why products are discounted.

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Order Date : 8/14/2013

Rating + 1

Took 3 days to charge my card.


Never again.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 20.00%

RMA Policy
    You may return new, unopened items within 30 days of shipping date for a full refund. Items should be returned in their original product packaging. If it is not our error, the shipping cost will be deducted from your refund. We'll pay the return shipping costs if the return is a result of our error. If returned item was used or the original box was opened, a 20% restocking fee plus shipping cost will be deducted from your refund.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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