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eRacings Seller Profile 909-274-0764 Email This Seller See all products from eRacings
Since the humble beginning in 1999, we have been offering and bringing the best body kit part for automotive enthusiast whether it is for import's car, european's car and not to mention domestic's car. In addition to those we also carry parts for your exotic's car as well. Our customer are worldwide and we always stand behind our products.
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Standard Return Policy
ALL RETURNS MUST IN ORIGINAL PACKING CONTAINER, INCLUDING ORIGINAL PACKING MATERIALS, CABLES, MANUALS, ETC., AND MUST BE ACCOMPANIED BY A COPY OF THE ORIGINAL INVOICE, AND THE RMA NUMBER MUST BE CLEARLY MARKED ON THE SHIPPING CONTAINER, OTHERWISE THE RETURN MERCHANDISE SHIPMENT IS SUBJECT TO REFUSAL BY US.
(The RMA # must be obtained from our Customer Service Department)
a. PRODUCT RETURN FOR DEFECT OR TECHNICAL REASONS - All request for return authorization due to defect or technical problems must be handled by our Customer Service Department, and must be authorized by the Customer Service Manager.
b. PRODUCT RETURN FOR NON-DEFECT OR NON-TECHNICAL REASONS - Both the Sales Manager and the Customer Service Manager must approve such returns. THESE RETURNS WILL BE ASSESSED A 30% RESTOCKING FEE, based on the original sale price. No refund after 14 days.
c. SHIPPING DAMAGE - We ship all product insured unless otherwise stated. If product is received damaged in shipment, a notation should be made on carrier delivery document and copy retained for return with the product. A report for damaged product must be requested within 24 hours or receipt of the damaged product.
d. SPECIAL ORDERS - Product which is "special ordered" will not be accepted for return. e. BODY KITS/GROUND EFFECTS, Z3 FENDERS, HOODS AND OTHER AFTERMARKET LIGHTWEIGHT PARTS SOLD AS IS. NO RETURN, NO EXCHANGE AND NO REFUND UNDER ANY CIRCUMSTANCES.
e. ACTUAL SHIPPING CHARGES AND HANDLING FEES ARE NON-REFUNDABLE UNDER ANY CIRCUMSTANCES. All items returned are subject to a 25% (thirty percent) restocking fee. Returns are not accepted on ignition systems, computers, electrical units, bulbs, lighting accessories, software, special orders and custom orders. All other returns or exchanges are accepted within 30 days after date of invoice.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.