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Seller#: 0UHOPTYV91QPWG891

Shop Eddies Seller Profile 888-890-4036 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Shop Eddies See all products from Shop Eddies

Shop Eddies, created in memory of Ed (Eddie) is a one stop online store where anyone across the globe can purchase affordable and quality parts for cars, trucks, RVs, power sports and so forth. Ed (Eddie) led a team of seasoned professional mechanics, apprentices, tech advisors and auto sales representatives within his local community for over 40 Years. He understood the value of 5 star customer service. He educated his three sons by teaching them the importance of fast delivery, exceptional customer service and superior quality work/products. He did all this while also keeping his customers and team smiling. Upon his passing his Son William (Bill), decided to expand the already successful dealership business in his memory and Shop Eddies was born. Shop Eddies mission is to continue the legacy that Eddie left behind - always ensure you receive the best service, products, and fastest delivery to keep you smiling. After all, it is your hard-earned money and we greatly appreciate you choosing Shop Eddies. We carry 1000s of parts and accessories. We align ourselves with top performers & brands and spend hours repricing to ensure you get the most competitive price on the market without comprising service or quality. We have invested thousands of dollars on back-end systems to keep inventory levels accurate, order information accessible, refund processing simplified and security of data & personal information secure. Our back end logistics team works night and day finding you the items you need at the lowest possible price. Our team and company may be small town but our desire to succeed and become one of the largest well-known trusted online shops is huge. It is what keeps us all motivated and dedicated to what we do every day. Thank you for your business and we look forward to growing with your needs.

RETURN POLICY - Shop Eddies strives to keep you smiling. If for any reason you are not completely happy with the item you have purchased, we will allow you to refund item within 30-days. Please read our full return policy below for all details.

SHIPPING - Shop Eddies processes orders within 1-3 business days. In some cases however, an order might be put on hold from our warehouse for reasons such as: No inventory available due to two orders being processed at the same time, packaging was damaged or product is packaged incorrectly/discontinued . For these cases we try to reship within 5-business days. If for any reason, we cannot replace item, we will "cancel" the sale, provide you with notification and provide you with a full refund.

Contact : Phone: 1 (866) 890-4036 (please leave a message as all phone calls will be transferred via email. Please provide your ZipCode).
Email: newegg@support.shopeddies.com (all phone calls and emails are responded back in sequence order as they are received. Please allow up to 24/hrs to get back to you. If Urgent, please indicate.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (66 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 43 Reviews
newegg
65%
Good Rating + 4 4 Reviews
newegg
6%
Average Rating + 3 2 Reviews
newegg
3%
Poor Rating + 2 2 Reviews
newegg
3%
Very Poor Rating + 1 15 Reviews
newegg
23%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
bryan b.
Order Date : 7/28/2016

Rating + 3 Probably not their fault. Probably UPS OR USPS.

Never got em. Still waiting on a refund. So, not jumping up and down with glee.

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Anonymous
Order Date : 6/25/2016

Rating + 1 Wrong item is sent

I ordered the "chain wax care kit", but received "chain guard care kit". It's 2 different kits, one with chain wax and one with chain guard. The picture on the product page also shows chain wax kit.

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Anonymous
Order Date : 2/8/2016

Rating + 1

Shipping was quick however, I ordered the same thing 2 separate times trying to get the product I wanted (transmission oil) and both times was sent brake fluid. Tried contacting but they don't answer their phone calls. I received a refund a little over a week later without having to return the items.
Seller Response:Hello, our apologies you received the incorrect item. I am showing we did have contact with you but unfortunately we do not see any missed calls from you. We apologize for the inconvenience and fully refunded your order. Please let us know if there is anything else we can do for you to make your experience with Shop Eddies better. Have a great day

Shop Eddies
Customer Service Team


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Anonymous
Order Date : 11/26/2015

Rating + 1 Item was not shipped in a box

it was merely wrapped in plastic wrap. completey crushed on one end. waste of my time and energy.

1 out of 1 people found this review helpful. Did you? Yes No

Anonymous
Order Date : 9/14/2015

Rating + 1 Sent different product than displayed

Paid for Mr. Gasket Cataclean, got Prestolite Cataclean, while I understand they're the same company I paid for the Mr. Gasket in the picture posted. To top it off the bottle was 3/4 empty, to be fair it was sealed, just over half empty and not leaking...

Check your products when they arrive...

1 out of 1 people found this review helpful. Did you? Yes No

Mike123
Order Date : 11/25/2013

Rating + 5 Great Seller

Fast shipping, item exactly as advertised and a great price. I will definitely look for this seller in the future.

0 out of 1 people found this review helpful. Did you? Yes No

JC
Order Date : 7/4/2013

Rating + 5 Recent Off Road Order

Postie experience with all parts of order, all product new and shipped with three days, would buy again.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 20.00%


Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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