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Seller#: 0UHOPTYV91QPH61B6

Alliance Supply Seller Profile 864-641-1000 Email This SellerEmail This Seller  See all products from Alliance Supply See all products from Alliance Supply

Fast Facts about Alliance(Supply) and what they mean to You:

*Over 200,000 Industrial, Janitorial, Food Service, Office and Technology Supplies available - Wide Selection of Competitively Priced Brand Products
*75 Nationwide Warehouses strategically placed - Reduced delivery times - Most orders ship within 24 Hours
*Protect all our customer information’s securely
*Excellence in customer service
*Alliance Supply is a certified minority owned business

Alliance(Supply), we made the Alliance between (Supplies); Industrial, Janitorial, Food Service, Office and Technology Supplies in one location, easy and convenient shopping. Everything you need for your home, office & business can be found in 1 store. Our philosophy is to save time and money for our customers.

At Alliance(Supply), we do so much more than offer supplies. We reduce cost. If you have a floor and a door, we have something that you need, whether you are a small business owner or the purchasing director of a fortune 500 company, supplies can be significant percent of operating cost and we reduce cost.

Thank you so much for your business!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (21 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 13 Reviews
Good Rating + 4 2 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 5 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Aleksandr M.
Order Date : 10/19/2016

Rating + 1 Disappointed!!!

item not as listed. States Moldex chemical cartridge, PK10 , implying that it is a pk of 10 cartridges. I ordered 2 of this and i received 4 cartridges. called company and they said that they would not send me out the remaining cartridges for the price i paid. the price they had listed.....Should say PK2 not PK10 i could have gotten them alot cheaper at other places if i would have known i was only getting 4. Very disappointed with their customer service. will try really hard to not buy from them again :(

Did you find this review helpful? Yes No

Kamen Y.
Order Date : 2/11/2016

Rating + 1 very strange

Before receiving my product (while still on the way) I got email that my return has been approved and then the package was rerouted back. I did receive a full refund but I was never asked anything and it was never explained to me why this happened.

Did you find this review helpful? Yes No

Order Date : 5/16/2014

Rating + 2 Tweco 358-1010-1135 Tw M115-3035 Mig Gun1010-1135

Bought this mig gun on your site on May 13, two days later I get a note saying the part is no longer in stock. I checked your site again for availability and now the same vendor has the same part for $283 more. Bait and switch? Bad business.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 12/31/2013

Rating + 1 an awful seller who refused to comunicate

They never actually sent me what I ordered. Refused to respond. not much else to say

2 out of 2 people found this review helpful. Did you? Yes No

Order Date : 11/23/2013

Rating + 1 Dax Framees

Every frame I received was scratched and unusable. I can only assume that I was sent seconds or damaged product I ended up throwing them away. I wasted $100. Lesson learned.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    30 Day Simple and Easy Return Policy.

    Alliance Supply is committed to providing our customers with the best online shopping experience possible. We are committed to excellent customer service, even after the products you ordered have been delivered. If for any reason you are unsatisfied with a product you ordered through AllianceSupply, we will gladly assist you with our return program.

    Return requests must be approved, processed, and the merchandise returned to our distribution center within 30 days of the original shipment date. If an incorrect item was ordered or you changed your mind about the order, we will have to charge a restocking fee.

    Damaged merchandise must be reported within 5 business days of receipt of products, please be sure to report the damage immediately with the shipping carrier when the package is delivered so that we can process your claim. Claims for shortage or damaged material caused by common carrier must be noted at the time of receipt and filed against carrier responsible. The value of defective material is the limit of liability.

    If your item is defective, it needs to be reported within 5 business days of receipt of products, and you must have the original box. If you received less items than you were supposed to or the wrong item, it must be reported within 5 business days after delivery or shipping carrier noted delivery.

    Any shipment that is refused or undeliverable will be assessed a 15% restocking fee and return shipping cost. The original shipping charge will not be reimbursed.

    Returns must be 100% intact, in the original packaging with the UPC or barcode clearly visible. Any components, manuals, registration card(s), software, cables and/or accessories must also be included. Unfortunately, if merchandise returned to our warehouse is in a non-restockable condition, we will be unable to issue a full credit. Please be advised that if your order were require us to reship from an original damaged, defective, shorted, or miss-shipped order, you will be temporarily charged for that item(s) and you will be credited when the original item(s) or claim is closed. All return requests must be submitted within 5 days of receipt of merchandise and meet the following terms for return or they will not be accepted.
    Alliance Supply will apply refund of the original purchase price of the item if received back in the condition the order was delivered. Shipping and handling charges will be deducted for returns due to customer error. Some items that are deemed customer error will be the customer’s responsibility to return after receiving the RA (RMA) number and provided return address. Please be advised that all returns may be subject to restocking fees. Restocking fees are determined based upon the condition of returned merchandise, the original freight, and the cost of item pickup. Special order items, dated goods and / or custom products are not returnable.

    Returned products will incur a 15% restocking fee, except in cases of Alliance Supply error. Return products must be in original condition (sealed, retail packaging); otherwise a refund may not be issued. If the return was necessitated by our shipping mistake we will pay for the return freight, otherwise freight is the customer’s responsibility.

    Returning Merchandise: To return an item, please follow these steps:
    Contact us by phone, email, to request a Return Authorization Number (RA# or RMA#). Returns received outside of this process are subject to delay or refusal. Phone Customer Service at: 1-864-641-1000 or Email Customer Service at: sales[@] our business hours are M-F, 8.30am-5.30pm EST,

    Cancellation Policy: To speed our service, orders are transmitted immediately into our warehouse selection process and therefore may not be canceled. You will be responsible for all freight charges and a 15% restocking fee on refused deliveries.

    Thanks - Alliance Supply

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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