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Seller#: 0UHOPTYVOPJNV1581

PCH LIFE Seller Profile 305-430-9687 Email This SellerEmail This Seller  See all products from PCH LIFE See all products from PCH LIFE

PCH is a personal health and wellness product solution provider dedicated to meeting the growing demand for personalized, consumer self-care solutions with innovative, creative and cutting edge technology. PCH products are currently transforming the marketplace, and improving consumers lives with our customized, science based, revolutionary product solutions. PCH is the perfect choice for all your healthcare wants and needs.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (3 Reviews ): Rating + 1
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 3 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 1/4/2014

Rating + 1

Ordered two hot/cold packs, one red and one blue. Received two red ones.The packs are hot only, no cold option. Sent return/refund request 6 weeks ago. Still haven't gotten ANY response beyond the NewEgg auto-notification that it was sent. Won't do business with them again. Bad product description, worse customer service.

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Very dissatisfied.
Order Date : 12/3/2013

Rating + 1 Fail on first order

My first experience with the NewEgg Market place. I ordered two PCH Digital Massagers from this company, for Christmas presents. The company sent one, poorly packed. Waiting for response from company to make right on the issue. I won't be doing business with any company in the newegg marketplace again, and quite possibly newegg after this experience.

If the company resolves the issue in a timely fashion, I will change my review to reflect that.

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Phil Walsh
Order Date : 10/6/2013

Rating + 1 CSI PCH

The left metal contact at the upper end of the left shoe is missing. I mentioned this in an email to you a few weeks ago. Phil Walsh 610-430-6505

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    30 days from purchase date.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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