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Red Rhino Sports Seller Profile 512-383-8235EXT1 Email This Seller See all products from Red Rhino Sports
Red Rhino Sports is a soccer, rugby, and Australian rules football specialty store. We were established in 1999 and are located in Austin, Texas. Our knowledgeable and diverse international staff is happy to help you with any questions or requests that you might have. We are looking forward to helping you with your sporting needs.
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Standard Return Policy
All merchandise must be returned to Red Rhino Sports in its original condition. Please package the merchandise securely and in its original packaging, using FedEx shipping, or UPS shipping, or USPS Insured.
Items returned without the original packaging, after 30 days from receipt of order, or special orders of items that are not stocked regularly in our inventory, will be charged a 25% restocking fee. Please keep the tracking number in a secure place.
Please provide the following information with the returned merchandise:
Item returned and reason for return
Address and phone number
Your preference of a refund to your credit card, refund via a Red Rhino Sports company check, or exchange for another product (such as a different size or color of the same product, or a similar product).
In the case of an exchange, please include information about the item requested. If there is a price difference, you will be refunded or charged to make up the difference.
Send the return package to:
Red Rhino Sports
2424 South IH-35
Austin, Texas 78704
Please do not send the package back to NewEgg.com. If you mistakenly ship it back to NewEgg.com instead of Red Rhino Sports, we will have to charge an additional $2 fee per item, plus any additional shipping charges incurred.
Shipping Cost for Returned Items
If the item that you received was not what you had actually ordered, or if you receive a damaged item, we will refund the cost of shipping the item back to us. Otherwise, you must pay for shipping the item back to us. We will, however, ship any exchanged item back to you for free, using the standard shipping method.
We recommend that you use a shipping service that provides tracking information, such as FedEx ground, when shipping your return or exchange to us.
Exceptions to This Return Policy
No customized or specially ordered items can be exchanged for a different size, color, or other variation. Customized items include, but are not limited to: numbered jerseys, screen-printed t-shirts, or embroidered polo shirts. Specially ordered items include, but are not limited to: rucking pads, goal-post pads, goals, benches, and shoes or apparel not regularly carried in stock, such as warm-up suits or uniforms. Customized or specially ordered items can not be returned, unless they are significantly different from what the customer ordered.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.