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Seller#: 0UHOPTYVOPJN1038B

POLYBATT Seller Profile 800-390-1119 Email This SellerEmail This Seller  See all products from POLYBATT See all products from POLYBATT

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Polybatt specializes in mobile power bank since 2005. Our 1st tier costomers cover in business areas such as smartphone, pad pc, notebook, tablet pc, GPS, DSC, DV. They are compatible with most brands you can call from market such as iPhone, iPad, Samsung Galaxy, LG, hTC, Nokia, SONY, Acer, ASUS, MSI. Polybatt integrates the industry chain from cell to consumer mobile battery power bank.

< Global Innovation Leader for The Mobile Power Bank >
In Nov. 2011, Polybatt launched the global first mobile power bank with fast charging function that is compliant with USB-IF BC 1.2 standard which in return will greatly save the time user's need to charge the power bank. Being a green partner, Polybatt commits itself to the green environment.

< Battery Development Experiences >
For the cell, Polybatt owns two hundred models that passed safety certificdation according to the respective country. Cell molding accumulated over 300 pieces. We also accept customized cell production and able to provide engineering sample within two weeks and in two months for the pilot run.

< Circuit Protection and Time Needs for New Sample >
As for the PCB layout, our outstanding RD team can provide the current mature tech application such as 1st protection, 2nd protection, thermal protection, over voltage/over current protection, anti static protection, gas gauge, charging balance and other kind of advanced solutions. Two days for finishing PCB board and two weeks for the testing. For the elegant appearance design, three days to finish the case following safety regulation, transporation and delivery approval.

< Quality of Product >
Quality of Polybatt mobile battery charger starts from the very first design stage, production stage and commercial stage. We have in house tests from production department, QA and QC team.

< Total Package of Service >
Polybatt commits to customers with total package of service ranging from design, consigned parts, pilot run, modification, quality test, mass production, delivery within the lead time, transportation/marketing needs requirements.

<New Energy Markets >
In addition, Polybatt takes extra efforts in new energy industry such as e-bike, solar and wind power application.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (15 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 11 Reviews
Good Rating + 4 2 Reviews
Average Rating + 3 1 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 1 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 8/20/2013

Rating + 1 Terrible Customer Service

I ordered the item but then turn out I don't need that anymore so I tried to cancel the order. The order was still in order verification process but I couldn't find anyway how to cancel it. I emailed the seller ask for a cancellation request, I didn't receive any answer from the seller, after 16 hours they shipped the item. Now I have to do RMA and return it. I'm really unhappy about this. I don't recommend any product from this seller.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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