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Seller#: 0UHOPTYV2CZIN416F

Overstock.com Seller Profile 866-211-0732 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Overstock.com See all products from Overstock.com

Overstock.com (NASDAQ: OSTK) is an online discount retailer based in Salt Lake City, Utah that sells a broad range of products including furniture, rugs, bedding, electronics, clothing, jewelry, and cars. Worldstock.com, a fair trade department dedicated to selling artisan-crafted products from around the world offers additional unique items. Main Street Revolution supports small businesses across the United States by providing them a national customer base. A recent Nielsen State of the Media: Consumer Usage Report placed Overstock.com among the top five most visited mass merchandiser websites. The NRF Foundation/American Express Customer Choice Awards ranks Overstock.com #4 in customer service among all U.S. retailers. Overstock.com sells internationally under the name O.co. Overstock.com (http://www.overstock.com and http://www.o.co) regularly posts information about the company and other related matters under Investor Relations on its website.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (27 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 17 Reviews
newegg
62%
Good Rating + 4 1 Reviews
newegg
4%
Average Rating + 3 1 Reviews
newegg
4%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 8 Reviews
newegg
30%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Rick
Order Date : 7/6/2014

Rating + 1 Pillowcases only!

I thought that I was placing an order for king size sheets but only received king size pillowcases.

Did you find this review helpful? Yes No

Beck Bristow
Order Date : 6/28/2014

Rating + 1 Sent the wrong color.

Lime green is a far cry from black. Seemed like the customer service was going to be good on this one. Fairly immediate response to my complaint. Haven't heard a word out of them since.

Did you find this review helpful? Yes No

CutLoose
Order Date : 3/5/2014

Rating + 3 Defective Products

I received my HP 45 ink cartridges very quickly, however, they ran out even quicker =/ I give them 3 stars because their customer service was great and I was able to be refunded, however, it's still upsetting and a waste of time to not receive the quality you ordered.

1 out of 1 people found this review helpful. Did you? Yes No

janmarieblue
Order Date : 4/16/2014

Rating + 1 Overstock false advertising

I ordered 2 Nautica comforters and they sent shams. they tried to pretend it was my fault because they said there was a drop-down box to select shams--on their site yes, but on their newegg marketplace site, THERE IS NO DROP-DOWN box. I ordered comforters and got scammed with a sham.

1 out of 1 people found this review helpful. Did you? Yes No

hoosier911
Order Date : 4/4/2014

Rating + 5 lime green phone case

great case
fits well
looks and feels good
available in many colors

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N/A
Order Date : 11/22/2013

Rating + 5 Very good for the money!

Need another one!

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Casca
Order Date : 3/23/2014

Rating + 1 aweful ordered a and got z

I ordered 2 sim cutters and got two iPhone cases with screwdrivers? Huh? After waiting a week this is what I have to show for my time. Awesome.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 2/25/2014

Rating + 5 happy customer

other than not being able to track this package, I would recommend this seller

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Badger48
Order Date : 2/1/2014

Rating + 1 Almost Empty

I received 2 toner cartridges and installed them the same day. The black cartridge has about 5% in it, and the color one is completely empty. I will be contacting the seller to get a refund or replacement. I wasn't expecting them to be perfect, but empty and nearly-empty are not acceptable at all!

1 out of 1 people found this review helpful. Did you? Yes No

yawnmower1
Order Date : 1/27/2014

Rating + 5 good price, fast shipping

Great item. Good price. Fast shipping. Can't ask for more than that.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    You can initiate a return for most new and unopened items within 30 days of delivery for a full refund.* You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.
    If you initiate a return after 30 days, Overstock.com may issue a partial refund depending on elapsed time and condition of merchandise.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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