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Seller#: 0UHOPTYV2CZIN416F

Overstock.com Seller Profile 866-211-0732 Email This SellerEmail This Seller  See all products from Overstock.com See all products from Overstock.com

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

Overstock.com (NASDAQ: OSTK) is an online discount retailer based in Salt Lake City, Utah that sells a broad range of products including furniture, rugs, bedding, electronics, clothing, jewelry, and cars. Worldstock.com, a fair trade department dedicated to selling artisan-crafted products from around the world offers additional unique items. Main Street Revolution supports small businesses across the United States by providing them a national customer base. A recent Nielsen State of the Media: Consumer Usage Report placed Overstock.com among the top five most visited mass merchandiser websites. The NRF Foundation/American Express Customer Choice Awards ranks Overstock.com #4 in customer service among all U.S. retailers. Overstock.com sells internationally under the name O.co. Overstock.com (http://www.overstock.com and http://www.o.co) regularly posts information about the company and other related matters under Investor Relations on its website.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (51 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 29 Reviews
newegg
57%
Good Rating + 4 5 Reviews
newegg
10%
Average Rating + 3 3 Reviews
newegg
6%
Poor Rating + 2 1 Reviews
newegg
2%
Very Poor Rating + 1 13 Reviews
newegg
25%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 12/1/2014

Rating + 1 Overstock

Very unhappy. We ordered toner on December 1, Dec. 11 we contacted Newegg since we had not received it yet. 5 days later the response was "The seller will be contacting you directly to resolve this issue." I understand you don't have any control over the sellers but if I'm ordering through you and you're collecting the money, you should have handled this yourselves. I was never contacted by Overstock but we did finally receive the toner on Dec. 22.

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Ensign
Order Date : 11/26/2014

Rating + 1 Ripoff

They sent me a yellow one. It only allows the use of the front button. It is really cheap. Do not buy at any price.

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becooked
Order Date : 9/18/2014

Rating + 5 Honest Seller

I ordered a printer toner from them and it was defective unit. I contacted Overstock.com and got me a replacement right away in 2nd day shipping. New unit is working great. I will recommend Overstock.com to anyone who shop here.

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Boston Rob
Order Date : 8/31/2014

Rating + 5 Great Product

Fast Shipping.... No Problems.... Great Deal

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Matt
Order Date : 9/21/2014

Rating + 1 Unrecognized tracking number

Ordered headphones through Overstock on 9/21. The Fedex tracking number does not work.

It is 9/26, and I still have not received them.

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eggbert
Order Date : 8/27/2014

Rating + 3 shipping woes

order was processed quickly, but standard shipping was through UPSMI, some UPS-to-postal-service hybrid that I've never heard of. After 4 days in transit, tracking stopped updating. 5 days later I call newegg customer service, who directed me to overstock customer service, who refunded the order without a fight. 2 days later the order was delivered by USPS. Good customer service, bad shipping solutions.

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Oversucks.com
Order Date : 8/19/2014

Rating + 1 Never again

Purchased from Overstock once before. Made mistake to use them again.

Never again (as in zero stars if I could).

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Rick
Order Date : 7/6/2014

Rating + 1 Pillowcases only!

I thought that I was placing an order for king size sheets but only received king size pillowcases.

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Beck Bristow
Order Date : 6/28/2014

Rating + 1 Sent the wrong color.

Lime green is a far cry from black. Seemed like the customer service was going to be good on this one. Fairly immediate response to my complaint. Haven't heard a word out of them since.

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CutLoose
Order Date : 3/5/2014

Rating + 3 Defective Products

I received my HP 45 ink cartridges very quickly, however, they ran out even quicker =/ I give them 3 stars because their customer service was great and I was able to be refunded, however, it's still upsetting and a waste of time to not receive the quality you ordered.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    You can initiate a return for most new and unopened items within 30 days of delivery for a full refund.* You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.
    If you initiate a return after 30 days, Overstock.com may issue a partial refund depending on elapsed time and condition of merchandise.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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