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LEDQuant Seller Profile 617-470-3575 Email This Seller See all products from LEDQuant
The LEDQuant team is committed to providing you with top quality LED lighting products, at competitive prices, and the best customer support. Our mission is to help you benefit from the newest energy saving technologies while enjoying the elegance of lighting design.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Step1-Acquire authorization and instructions
To begin the return process, please send a request to firstname.lastname@example.org indicating your order number, a reason for the return, and the desired action (exchange, refund, etc).
In most cases we will immediately email you a Return ID number to return product along with a label and return instructions.
Step2- Shipping product back
Ship the item to the warehouse. Below are the keys to a successful return:
Good Packaging: Re-pack products for return in the original box with original packaging material. Use the return label provided or your own label and write the Rerurn ID # exactly as instructed by LEDQuant. Do not write on the box to maintain its like-new condition. Improper labeling may result in the denial of return.
Ship & Insure: Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered, please do not ship by air mail because they cannot provide these guarantees. If we are unable to confirm delivery of your item, this may result in the denial of a refund.
Tracking Number: we recommend using a carrier that will provide you with a return tracking number as this will speed up your return process. Retain your tracking number and email it to us at email@example.com so that we can check on the progress of your return.
You will have 10 days in which to return the product from the date that we receive approval from us. After 10 days, the Return Authorization will expire and no replacements or refunds will be given.
In the event that a return becomes damaged on its way back to the return destination, LEDQuant will inform the customer via email that the item was received damaged and hold the product for up to 45 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct LEDQuant concerning what to do with the damaged product. If LEDQuant has not received notification or response from the customer within 45 days, the item will be donated or destroyed.
Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund credit process will begin.
Customers will be refunded via the same method in which the item was purchased. Refunds via check are typically issued within 14 business days of final approval.
Items returned without the proper Return ID # or sent to the wrong warehouse are subject to an automatic 50% restocking fee or complete forfeiture of your refund. If credit is to be given, it will be by store credit only. Please read your return instructions carefully to avoid delays and unnecessary expenses.
Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.