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Seller#: 0UHOPTYVKCBI7XA95

XGear Planet Seller Profile 949-429-2109 Email This SellerEmail This Seller  See all products from XGear Planet See all products from XGear Planet

Based in San Juan Capistrano California, XGear specializes in Apple & Android product accessories. Served by manufacturing facilities throughout the US and Asia, XGear was established in 2008 by a group of talented, creative and skilled professionals specializing in the mobile personal entertainment and digital lifestyle marketplace. The XGear design team strives to enhance the consumer experience with an eye on developing products with a unique blend of quality and style at an affordable price. XGear's warranty-backed quality line of protective cases and solutions reflect the sophisticated coolness that today's consumer's desire, at a price they can easily afford.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (0 Reviews ):
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
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Good Rating + 4 0 Reviews
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Average Rating + 3 0 Reviews
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Poor Rating + 2 0 Reviews
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Very Poor Rating + 1 0 Reviews
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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 20.00%

RMA Policy
    Returns will be permitted within 30 days of purchase, providing the following-

    Original invoice included
    EXOSkin orders cannot be returned unless they are unused
    Our warranty does not cover chips, cracks, or scratches on the Spectre & Fantom

    NON-FAULTY PRODUCT

    If for any reason you are not satisfied with any of our products, unused merchandise may be returned for an exchange or refund within 30 days from the date of receipt and subject to the provisions below:
    • Product must be returned in its original packaging. Items returned for either an exchange or refund must be in their original condition and shipped back in their original packaging. They must be returned undamaged, unused and unopened.
    • XGear may assess a 20% restocking fee on any opened and/or used XGear product
    • Original sales receipt must be enclosed (photo copies accepted)


    Allow 5-days turnaround time for an exchange or refund request to be processed. Shipping costs are not refundable. No refund will be made on the shipping portions of your order. We do not accept COD. The cost of initial shipping and all return shipping is sole responsibility of the customer.


    BUNDLE PACKAGES: (ie: Buy EXOSkin iPad, get an EXOSkin iPhone 4 with the purchase): Refund or Exchanges will not be honored unless ALL ITEMS in the bundle package are returned.


    Damaged or Defective Products

    If any product is found to be defective or has been damaged during shipping, XGear needs to be informed within 72 hours upon receipt of goods. Refund may be applied provided the terms and conditions listed in our Exchange and Return policy are met.
RMA instructions
    In order to process the refund/exchange, you must print an RMA form.

    To view and print one of our RMA forms, please visit the link provided below:

    http://www.xgearlive.com/blog/rma-form
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