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Seller#: 0UHOPTYVKCBIH3A45

CCV Electronics Seller Profile 508-584-7132 Email This SellerEmail This Seller  See all products from CCV Electronics See all products from CCV Electronics

CCV Electronics is a retailer of quality consumer electronics and computer equipment since 2006.

We are distinguished from our competition in three key ways:

1) We provide exceptionally fast delivery times; most orders placed before 3:00PM EST ship that same day.
2) Tracking information is provided on every order; you will never be charged before your order is issued a tracking number.
3) A no-questions asked, hassle-free returns policy backed by superior customer service.

For returns, please use the newegg.com customer messaging center for email-based support. For all other inquiries, please call us at (508) 584-7132.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (6 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 4 Reviews
newegg
66%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
17%
Very Poor Rating + 1 1 Reviews
newegg
17%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Marauder
Order Date : 11/6/2014

Rating + 5 Water Cooled Heatsink

Outstanding Seller, makes good on promises and very easy to work with

Did you find this review helpful? Yes No

Vlad
Order Date : 10/1/2014

Rating + 5 Makes a difference

It is great when your have a merchant who treats you well, delivers on time, and follows through ...

Did you find this review helpful? Yes No

Rick P
Order Date : 10/6/2014

Rating + 2 Headache on a Return

CCV Electronics sent me a defective motherboard, and it was a royal pain trying to arrange a return. Part of their email to me read: "Generally, the manufacturer is able to better able to provide support for their products in cases where a defect is suspected. As sellers, we are unable to offer an exchange of a product. You may wish to contact Asus with your concerns." Only after a few strong emails and a promise of a very negative review did the company's rep finally agree to a cross exchange (this was my suggestion, they offered no resolution). ASUS wanted to repair the board, which meant my client would have to wait approximately two weeks before they'd get the computer they asked me to build. In all fairness, CCV did finally agree to a cross shipment, and my replacement motherboard arrived a few days later. They sent no return label so I am out more than $15 to return the board via UPS. Newegg ended up giving me a $25 gift card for my "inconvenience."
Seller Response:The customer is correct in that he sent numerous harassing emails threatening, among other things, negative feedback, which was totally unnecessary. He is also correct when he states that a replacement board was promptly shipped and delivered. In his final email, he thanked us for helping him, and told us the new item worked well. The claim that he paid for a UPS return shipment is questionable as there is no tracking information provided and we never did receive the original item back. Regrettably, in spite of our best efforts, nothing we could do would appease this customer.

Did you find this review helpful? Yes No

Zach
Order Date : 10/1/2014

Rating + 5 Excellent service and timely delivery

I just wanted to thank CCV Electronics for the superior service and the timely manner in which they handled my order. I will definitely come back and shop from their products again.

Did you find this review helpful? Yes No

N/A
Order Date : 7/29/2014

Rating + 1 Really Bad

I received the board and the memory did not work, I sent for a replacement, but I have not got a email telling me were to send it.
Seller Response:This customer was provided with return instructions via email on August 19, 2014. He did not return the item. Attempts to reach out to this customer by telephone to resolve the issue were not successful.

1 out of 5 people found this review helpful. Did you? Yes No

Uraninite
Order Date : 7/11/2014

Rating + 5 Great Seller

Everything was packed nicely and they shipped very fast.

2 out of 3 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    If for any reason you are dissatisfied with your purchase, you may return it for for an exchange or a refund (exclusive of shipping and handling charges) within 30 days from the date of purchase.

    Please be sure to return your unopened item with all the accessories and all packaging materials that accompanied it when we shipped it to you. Failure to do so may result in the item being returned to you.

    Please note that the issuance of an RMA number does not guarantee the final disposition of your return. Serial numbers are recorded, and your return will be subject to inspection.
RMA instructions
    To request a return of an item that meets our return criteria, please email us at returns@ccvsales.com. You should expect to hear from us within 48 hours.

    You may also request the return of your item through your Newegg.com account. To do so, please follow these steps:

    1. Log onto your Newegg.com account and find your order in order history, click on "Request RMA from Seller" next to your order information.

    2. On "Compose Message," verify the order number you want to request return on the top of the page. Choose "RMA Inquiry" from the drop-down menu, provide the item number (on your order invoice e-mail) and the reason you want to return the item, and indicate whether you desire a replacement or refund.

    3. When your request is approved, you will be provided with Return Merchandise Authorization (RMA) number and other important information required for your return. Please read the instructions carefully before you ship your return back to us.
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