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Seller#: 0UHOPTYVKCBIVT95F

Christopher Knight Home Collection Seller Profile 818-884-7059 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Christopher Knight Home Collection See all products from Christopher Knight Home Collection

Welcome to Christopher Knight Home! We pride ourselves on delivering beautifully styled and solidly built home furnishings directly to you! Please give us the opportunity to exceed your expectations!

Shipping Alert: We have extended our shipping duration to 10-14 days starting July 1, 2014.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (10 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 7 Reviews
newegg
70%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 1 Reviews
newegg
10%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 2 Reviews
newegg
20%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
FilmGeek453
Order Date : 6/5/2014

Rating + 1 4 Weeks and No Refund

I ordered 4 chairs that arrived unimaginably damaged when you considered buying furniture online. After jumping through numerous hoops and phone numbers in order to get in contact with 1 person who could help me, I've been waiting about 4 weeks to see a refund for nearly $320 go back to my account. Nothing. This is unbelievable.

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Kelly
Order Date : 6/9/2014

Rating + 5 Great Customer Service

I normally don't write reviews, but after getting off the phone with them felt I had to. I received my order today and it was completely broken. After calling Newegg I was told they couldn't do anything, contact 3rd party vendor. I was expecting to be jumping through hoops for my replacement and possibility fighting to refund...instead I received great customer service and a replacement on the way tomorrow. Pleasantly surprised!

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mrirish81
Order Date : 1/29/2014

Rating + 5 Great seller!

Quick shipment. Great packaging.

0 out of 1 people found this review helpful. Did you? Yes No

billymet
Order Date : 8/3/2013

Rating + 5 Great product - great price

Bought two units. One for a guess bedroom and my bedroom. I investigated similar storage ottomans and I could not find any in this size. I've had these units several months and so far I've had no reason to expect any problems, the construction is sturdy and I was not able to find a comparable price.

0 out of 1 people found this review helpful. Did you? Yes No

JimC
Order Date : 8/13/2013

Rating + 3 Not quality expected.

The seller service was good. The stools were not the quality I expected.
They took the antique look too far. They are really cheaply made!

0 out of 1 people found this review helpful. Did you? Yes No

Happy Customer
Order Date : 7/23/2013

Rating + 5 Wicker Nesting Tables

The tables were packaged extremely well. They are nice tables and I use them in my living room. Other comments have been that the tops are too flimsy to set drinks on but I don't find that with the set I have. I am very pleased with these tables.

0 out of 1 people found this review helpful. Did you? Yes No

TNWRI
Order Date : 3/28/2013

Rating + 5 Shipped promptly, packed carefully

I ordered a brown leather ottoman from this seller and it arrived with a week. It was shipped promptly, arrived packaged very well, and was just as described. I'd recommend this seller!

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    30 day manufacturer's warranty - we will replace/compensate for any issues within that time due to the piece itself. 30 day return window for buyer's remorse.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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