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Seller#: 0UHOPTYVALHZS460E

FH Group Seller Profile 800-928-5518 Email This SellerEmail This Seller  See all products from FH Group See all products from FH Group

Our History

FH Group International Inc. has been in the auto accessory business for over 10 years, it is a company on which you can depend on and trust. Our mission is to exceed your expectations by providing a large selection of outstanding car accessories at affordable prices. We are constantly striving to provide our customers with the most efficient and friendly communications, smooth transactions and speedy deliveries.


Our Product

At FH Group International Inc, we offer a variety of car accessories such as high quality seat covers for most makes and models on the market, premium car covers for all vehicles, protective floor mats, custom-fit steering wheel covers, comfortable kid-friendly seat belt cushions and blankets, handy organizers for seats and trunks, etc.

Every one of our products is meticulously designed and produced by our experienced design team to meet your specific product needs and budget level. Our design team also carefully picks out and tests all the high quality and innovative materials before the products are produced at our contract manufacturer.

We also accept customized orders; original equipment manufacturer (OEM) orders and wholesales orders. If you have anything specific requests, please do not hesitate to contact us, and we will do everything we can to assist you.


Our Mission

Your satisfaction is our utmost goal; every product and service we offer at FH Group is to make your life easier and more enjoyable. Our friendly customer service representatives are always available to answer your questions, listen to your comments and address your concerns.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
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Good Rating + 4 0 Reviews
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Average Rating + 3 0 Reviews
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Poor Rating + 2 1 Reviews
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Very Poor Rating + 1 0 Reviews
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Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Damon
Order Date : 7/23/2014

Rating + 2 Oy...I did receive the product eventually, but what a hassle!

I'm giving this two stars because I believe the product was worth what I paid for it. But I received a tracking # which, by the time I clicked on it, said 'voided'. Then I proceeded to embark on a 2 week fiasco to find out if I would be getting what I purchased. FH Group said Newegg was responsible. Newegg said FH was responsible. Nobody knew anything and everyone just passed the buck. Eventually the product just showed up, with an entirely different tracking # which both Newegg and FH Group sent to me days after I received what I ordered. I would not work with this company again, simply because the flow of communication is important to me and I hate when people just pass me off with ZERO effort on their part. I blame both Newegg AND FH Group for this, as either one could have contacted the other as they had a tighter relationship than mine to either entity.

1 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    We are pleased to offer a 30-day return policy (unless otherwise stated). All refunds will be completed within 2 business days of the receipt of the item(s). You will be credited for the cost of the item(s) and applicable taxes; please note that we do not reimburse for shipping fee. All returned items must be packed and returned in its original condition; excessively wrinkled or damaged items will not be eligible for return. Final Sale items are not refundable/exchangeable. For returns due to an unclaimed package and wrong/undeliverable address, the return postage of $12 will be deducted from the refund. All merchandise sold by FH Group may be returned within 30 days of receipt. Returns or exchanges approved for return which past the 30 day period are subjected to a minimum 15% restocking fee.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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