Uniquepos Seller Profile
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Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 15.00%
RMA Policy
- Return Policy (Request RMA)
Unless noted below or in the product description, most products can be returned within 30 days from the date of invoice if all of the following requirements are met:
Items returned must first be issued a Return Merchandise Authorization (RMA) number.
RMA numbers are valid for 30 days only.
Please allow 2-3 weeks to process refunds and credit your account.
Our Return Policy for software is consistent with the manufacturer license agreement.
We do not accept returns of Print heads, Media (labels, ribbon, receipt paper, etc.), Software or Symbol Service Contracts.
For certain items all sales are final and returns are not available, see product descriptions for information.
To receive credit, all products must
Must be returned in their original packaging
Must include all manuals, cables, warranty cards, etc.
Must be clean, without scratches and resealed in a factory fresh condition.
All products must be returned double boxed, with no markings or writing on the original box. If a product shows signs that the entire product and packaging was removed from its original box, a refund may be denied resulting in shipment of the product back to the customer. Freight charges are not refundable. Customer is responsible for shipping costs on returned items. If the returned item meets all the above requirements, it will be accepted and a restocking fee will be applied depending on the sale value of the returned items:
General Inventory Restocking Fees:
10% of purchase price (minimum $15) if a product(s) of equal or greater value is purchased as a replacement
15% of purchase price (minimum $35) if no replacement is purchased
On orders over $2500, a restocking fee of up to 25% may be applied in certain instances
Professional Services Restocking Fees:
All professional services, including custom programming, card printing, and label printing are non-refundable.
Refusal Fees:
A $35.00 refusal fee will apply to all items that are not accepted by customer upon delivery.
Freight charges:
Freight charges for all returns are not refundable. Customer is responsible for shipping costs on returned items. Customer is responsible for paying shipping costs back to us if free shipping is selected on orders.
DOA Policy
If a product arrives Dead On Arrival (DOA), contact us immediately or fill out the online RMA request form. Most products (excluding software and consumables) can be returned if DOA within 10 days of invoice. DOA merchandise must be returned with all original packaging and accessories for the return to be accepted. Full refunds are only given to non-functional products. Customer is responsible for shipping costs on returned items unless noted otherwise by Uniquepos LLC
RMA POLICY
1. A Return Materials Authorization (RMA) number is required for all returns.
2. An RMA number is valid for 30 days.
3. The RMA number must be visible on all returns. Do not write on the original product box!
4. Uniquepos does not accept returns of Print heads, Bar Code Media, Software or ServiceContracts.
5. Misships must be claimed within 15 days of Uniquepos invoice date.
6. Product will be returned to customer under the following circumstances:
a. If a product is returned missing any components sent with the original order.
b. If the condition of the returned product is in any way misrepresented.
c. If the received product is damaged in any way.
d. If there is not a valid and visible RMA number.
e. If a product returned on a DOA is tested as full functioning product.
f. If product is received over 30 days after the date the RMA number is issued.
7. Solution Provider is ultimately responsible for the condition of the returned items. These policies should be communicated to their end-user customers.
8. The Solution Provider is responsible for cost incurred by Uniquepos due to misrepresentation of the condition of product.
9. The Solution Provider is responsible for freight
RMA instructions
