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Seller#: 0UHOPTYVALHZ7XB5F

RefurbSaver Seller Profile 510-745-9922 Email This SellerEmail This Seller  See all products from RefurbSaver See all products from RefurbSaver

Thank you for shopping at RefurbSaver through Newegg Marketplace!!!

RefurbSaver is ITRenew Inc.'s web store. ITRenew Inc. leads the way in creating and delivering supply chain, after marketing, remarketing, data eradication, and enterprise storage solutions address every phase of a product life cycle to ensure your needs are met and you earn the greatest benefit.

You can rely on ITRenew to create a total solution that will establish and implement:
- Cost-effective supply chain measures from sourcing to fulfillment.
- Opportunities to earn more revenue through remarketing, customer service, and more.
- Efficient after market returns and subsequent repairs and reselling, so that products return to the market quickly.
- Securely eradicated data.
- A centralized enterprise storage solution, providing reliable high performance systems at a very competitive price point. ITRenew is located in Newark, CA. ITRenew is an ISO 14001:2004 and 9001:2000 registered company.

RefurbSaver's objective is to save you money without compromising on quality. We strive to provide you with the best refurbished products for your business or home use and provide a 90 day warranty. We guarantee the best customer service and quick response to any concern or question.

We carry a large inventory of refurbished products such as ASUS monitor, laptop, Eee PC, and video graphics cards, and more!!!

RefurbSaver is located in Newark, California. Our business hours are Monday through Friday from 8:30am to 4:30pm.

Customer Service Hours:
Monday - Friday
8:30 am to 12:00pm, 1:00pm to 4:30pm (Pacific Standard Time)
Email: customerservice@refurbsaver.com
Phone: 1-510-745-9922

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (11 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 6 Reviews
newegg
55%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 1 Reviews
newegg
9%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 4 Reviews
newegg
36%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
IT manager
Order Date : 10/9/2014

Rating + 1 Sent wrong item did nothing to correct

Wrong info on advertising page, sent wrong item gave me all the red tape. Avoid vendor bait and switch practices.

Did you find this review helpful? Yes No

Huntless
Order Date : 4/4/2014

Rating + 5 First Rate Seller - Excellent Customer Service

Arrived on time, exactly as described, answered question fast. Thank You!!!

Did you find this review helpful? Yes No

Alex
Order Date : 2/15/2014

Rating + 1 Wrong stand sent with monitor

I got the monitor in a timely manner but the stand to hold the monitor up was the completely wrong stand. I had thrown out the box and receipt so I didn't even bother to return it but it's been really frustrating having to deal with it because of a mix up on Newegg's end.

Did you find this review helpful? Yes No

N/A
Order Date : 12/14/2013

Rating + 5 GREAT SELLER!

I ordered 2 Asus tablets for Christmas gifts. Instead of the 2 tablets, Asus has packed a keyboard in the box in error.

I called and spoke with Mike, who went above and beyond to make things right. Long story short, he stayed behind after closing, and re-shipped my tablets with upgraded shipping to ensure I had them in time for the 25th (actually, they arrived a day early!).

The customer service and care of RefurbSaver is exemplary!! I will definitely shop with them again, and would highly recommend them to anyone looking for the best price and EXCELLENT customer service.

THANK YOU MIKE AND EVERYONE AT REFURBSAVER!!!

1 out of 1 people found this review helpful. Did you? Yes No

Me
Order Date : 12/1/2013

Rating + 1

Sent a bad monitor, wouldnt replace it because they where out of stock had to settle for a refund and find another place to do business.

1 out of 1 people found this review helpful. Did you? Yes No

Joe
Order Date : 5/5/2013

Rating + 1 Still do not have a monitor

The monitor was 'dead' on arrival. I returned it (at my expense). a month they said it couldn't be fixed and offered me a different monitor. I said OK as long as it had the same resolution (1920x1200) as the one i ordered. Still don't have a monitor or estimate on when i will get it. The original order was in the middle of May.

4 out of 4 people found this review helpful. Did you? Yes No

Warvet
Order Date : 5/9/2013

Rating + 5 Fast service, quality product

Order a refurbished monitor, ASUS VH236H, works like new, very happy

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 5/1/2013

Rating + 5 Excellent Customer Service

Customer Service was exceptionally communicative and helpful while working through a minor problem with my order. Dealing with RefurbSaver Customer Service was an altogether pleasant experience and I will not hesitate to purchase from them in the future.
Seller Response:Thank you for your business and hope to do more in the future.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Includes a 14-Day DOA warranty with all the products unless mentioned otherwise. Cancellation of any orders once it's shipped will be charged 15% restocking fee. RMA number must be issued for us to accept your return. Serial number must match and product has to be received the same condition it was shipped out. For any other question, please contact customerservice@refurbsaver.com

    ITEMS MUST BE RETURNED IN ORIGINAL PACKAGING!!

    All items will be charged 15% restocking fee when:

    -Sent without original packaging
    -Nothing is wrong with the unit.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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